I won a low three-digit amount at Genesisspins on November 27th. This was paid out without checking the data or verifying the account. On the 28th I was able to book a win of a little more than 1500 €. Promptly after that I should verify my account, which I also did on the same day. After one day the Verification was completed. Via chat and by mail I was told that I have to verify both bank accounts from which I deposited (both are of course my accounts). I did that immediately as well. All of a sudden I heard nothing from the casino, the verification of the second account is pending and I do not receive my money. The Live Chat is no longer available since that day, or I waited, for example, up to three hours without being assigned to an employee. By phone I can't get through either. On the third of December I wrote an email, and after one day I received a reply that the data had not yet been checked. However, to this day I have heard nothing again!
Some people (including me) currently have this problem with the Genesis Group - the chat has been unavailable for 2 weeks, and withdrawal requests are (apparently) no longer being processed at all
Would be top if the GJ team times knocks there and gets a statement, maybe they had a Corona case or whatever, completely without information to stop the work is as OC unfortunately not so great. Especially a pity, because the group had really moulted in my eyes over the last few months in terms of payout speed, etc.
Thanks for your quick reply. Have now also found some other posts on the subject here. I also thought that with a Corona case. However, speaks against the fact that I received last Friday still a response from support, and here came meaningfully: The department would soon take care of it...
Are no more applications processed, or only those that do not exceed a certain amount?
I also had the thought to cancel the payment and possibly divide it into several small payments.
Nevertheless, I would also be grateful for a statement on the part of Genesisspins.
It's not just about Genesisspins (the single casino) but Genesis Ltd. (casino group) which operates 8 or 10 casinos. The condition is identical everywhere and splitting the payout into smaller amounts will bring you nothing at all, except that it may take even longer
LG
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Anonym
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[solved] payout problems
9th Dec. 2020, at 08:29 am CET#6
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At Pelaa Casino (Genesis Group) currently the same... have times ne complaint to the mga submitted, let's see if there what comes back
derzweifel wrote on 08.12.2020 at 21:08: The problem currently have at the Genesis Group some (including me) - the chat is no longer accessible for 2 weeks, withdrawal requests are (apparently) no longer processed at all
Would be top if the GJ team times knocks there and gets a statement, maybe they had a Corona case or whatever, completely without information to stop working is as OC unfortunately not so great. Especially a pity, because the group had really moulted in my eyes over the last few months in terms of payout speed, etc.
LG
Are they still listed here, because I can't find them.
After my post I received yesterday a PN from Caro. She has contacted the manager together with my email address. Today I have already received my payment. I would like to thank Caro and the GambleJoe team again!
[solved] payout problems
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I won a low three-digit amount at Genesisspins on November 27th. This was paid out without checking the data or verifying the account. On the 28th I was able to book a win of a little more than 1500 €. Promptly after that I should verify my account, which I also did on the same day. After one day the Verification was completed. Via chat and by mail I was told that I have to verify both bank accounts from which I deposited (both are of course my accounts). I did that immediately as well. All of a sudden I heard nothing from the casino, the verification of the second account is pending and I do not receive my money. The Live Chat is no longer available since that day, or I waited, for example, up to three hours without being assigned to an employee. By phone I can't get through either. On the third of December I wrote an email, and after one day I received a reply that the data had not yet been checked. However, to this day I have heard nothing again!
Would be grateful for any tips or suggestions!
Many greetings and thanks in advance
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[solved] payout problems
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stgrt91
Would be top if the GJ team times knocks there and gets a statement, maybe they had a Corona case or whatever, completely without information to stop the work is as OC unfortunately not so great. Especially a pity, because the group had really moulted in my eyes over the last few months in terms of payout speed, etc.
LG
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[solved] payout problems
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Are no more applications processed, or only those that do not exceed a certain amount?
I also had the thought to cancel the payment and possibly divide it into several small payments.
Nevertheless, I would also be grateful for a statement on the part of Genesisspins.
VG
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[solved] payout problems
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LG
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[solved] payout problems
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Greetings
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[solved] payout problems
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Are they still listed here, because I can't find them.
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[solved] payout problems
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You'll find them under "Spielotheken", not under "Casinos".
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[solved] payout problems
Liked this post: Anonym
After my post I received yesterday a PN from Caro. She has contacted the manager together with my email address. Today I have already received my payment. I would like to thank Caro and the GambleJoe team again!
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[solved] payout problems
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