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Dunder: [solved] Dunder does not pay out, what to do if due to marriage the name no longer matches casinoanmeldung

Topic created on 07th Nov. 2019 | Page: 1 of 3 | Answers: 24 | Views: 4,091
TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 10:01 am CET#1
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Hello dear ones,
For about 2 years I play now and then always in 2 same Online Casinos, since I had no luck there for a long time, I signed up with Dunder.com
It seemed to me at first serious and safe, because every time you sign up, you first get a code sent by SMS and deposits / bonus went smoothly. Now I have won after about 3 months the 1st time (10000€). I got a mail that I now have to verify my account. I sent them personal and driver's license and a letter on which my address is. Since I am married only since 7 days, stands of course on my passport and driver's license my old name with which I have registered in the casino and on the letter with the address stood but already my married name. I told the casino that I am only recently married and therefore the deviation comes. Now my account was restricted, an answer to my questions did not come yet, or a solution proposal. My new passport is only in 14 days ready but the casino would also not accept if I am registered with my old name? Can anyone help me?

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MisterL
Expert

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 11:04 am CET#2
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Liked this post: Anonym, Avatar von Begbie Begbie, Avatar von Fatally Fatally, Avatar von gagapapamama gagapapamama, Avatar von GreyMatter GreyMatter, Avatar von sippi sippi
i would annul the marriage if dat already starts like this

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Caro
Expert

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 11:06 am CET#3
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Hello TinaBambina,

I have forwarded your complaint to the manager and will contact you via Communicator as soon as I receive information about your case.

If you have any questions, please feel free to contact me via Communicator.

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TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 11:30 am CET#4
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MisterL wrote on 11/07/2019 at 11:04 am: i would annul the marriage if dat already starts like this

😂 So in hindsight it would have been easier to keep my last name so he has to re-register everything and not me. Already problematic if you somehow shuttle paperly between 2 names at the beginning of the marriage. Not only the personal data, even online that changes everything, would never have thought that if my payment account / Deposit account is mine but the name changes (even on bills) such problems arise. Would be extremely annoying if you then do not get the 1st larger win.

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Marqes
Expert

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 11:50 am CET#5
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Why did you not upload an invoice in which your old name is still?
You haven't changed everything yet, have you?

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TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 12:52 pm CET#6
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Marqes wrote on 07/11/2019 at 11:50 am: Why didn't you upload an invoice with your old name still on it?
Won't have changed everything yet will you?

Dunder wanted to have an invoice or proof of my address that is not older than 6 months. Since I pay everything annually and we already have November is the bill with my old name so too long ago, I recently got a settlement of an authority and with authorities is of course already the new name on it. Otherwise, of course, I would have gone the easier way. On other bills is only my husband on it, so would not have helped me.

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TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 01:24 pm CET#7
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TinaBambina wrote on November 07, 2019 at 12:52 pm

Dunder wanted an invoice or proof of my address that is not older than 6 months. Since I pay everything annually and we already have November is the bill with my Old name so too long ago, I recently got a settlement from an authority and with authorities is of course already the New name on it. Otherwise, of course, I would have gone the easier way. On other bills is only my husband on it, so would not have helped me.

In addition, my new name is already on the account card... I have already sent several emails and explained everything but I get no answers and then brazenly simply restricted the account so that you can no longer get into his account. Slowly I think that not the Verification is the problem but the sum does not want to be paid out.

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G****e

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 02:04 pm CET#8
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Oha the marriage starts well 😂 But I think if Caro has contacted the manager will get the dough determined. Good luck and of course all the best to the wedding belatedly 🤝😃

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Anonym

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 02:47 pm CET#9
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14 days return for marriage

At 10,000€ I would really think about it 😂😂😂

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TinaBambina
Visitor

[solved] Dunder does not pay out, what to do if due to marriage the name no...

7th Nov. 2019, at 06:14 pm CET#10
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kzm32 wrote on 07/11/2019 at 14:47: 14 day return policy for marriage

At 10,000€ I would really think about it 😂😂😂


Thanks for the congratulations 😂 Money is not the most important thing in life but it reassures
Finally got a response from Dunder today after sending 5x my documents as proof and for sure nagged properly

Thank you for sending us your documents. However, we are still missing a few documents. Please go to Settings → Verify and upload the following documents:


Proof of payment - A document of your bank statement, with name and bank account number visible

My account is also no longer restricted and accessible. However, the fear now remains that they repeatedly irritated the name on the account statement and everything starts all over again, would have taken an older account statement with old names but there was no Deposit at Dunder...that is so stupid because you could despair

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