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DrückGlück: DrückGlück does not pay out because of unused! Bonus amount.

Topic created on 25th Nov. 2020 | Page: 1 of 1 | Answers: 5 | Views: 2,824
jsteeel

DrückGlück does not pay out because of unused! Bonus amount.

25th Nov. 2020, at 10:58 am CET#1
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Good day!

I decided to Deposit and play at DrückGlück on a whim.

deposited 200€ and played. The slots are slow on DrückGlück, maybe it's my internet browser or something else - no idea

Therefore, I wanted to withdraw my win in the amount of 85€ (so in total 285€).

Who has ever played on DrückGlück.de knows what I mean, the payout area is partly not easy or fast to find.

I clicked funny through the page and left on the button on "rewards" or "offers of the day" clicked, I do not know more

In any case, then when I clicked on the "Bonus" simply 50€ bonus credit was transferred to my account.

Now I can not cash out, although I have not touched the bonus credit! Not had a cent bet after I clicked on the bonus button in search of the payout function.

The support refuses on polite request to pay out the amount, only the 200€ you would pay me. It's just unbelievable what a bad service this is.

The bonus was and still is not touched. Really at every! other online casino until now you could easily select in the withdrawal window that you want to discard the bonus balance - not at DrückGlück, no goodwill, no customer service, just money.

This post has been translated automatically

upola
Legend

DrückGlück does not pay out because of unused! Bonus amount.

25th Nov. 2020, at 12:50 pm CET#2
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What do you mean, they just gave you 50 euros in bonus credit?
I have played at DG for a while, but they have never given me 50 euros.

This post has been translated automatically

genrix
Top Member

DrückGlück does not pay out because of unused! Bonus amount.

25th Nov. 2020, at 04:02 pm CET#3
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jsteeel wrote on 11/25/2020 at 10:58 am: Good day!

I decided to Deposit and play at DrückGlück on a whim.

deposited 200€ and played. The slots are slow on DrückGlück, maybe it's my internet browser or something else - no idea

Therefore, I wanted to withdraw my win in the amount of 85€ (so in total 285€).

Who has ever played on DrückGlück.de knows what I mean, the payout area is partly not easy or fast to find.

I clicked funny through the page and left on the button on "rewards" or "offers of the day" clicked, I do not know more

In any case, then when I clicked on the "Bonus" simply 50€ bonus credit was transferred to my account.

Now I can not cash out, although I have not touched the bonus credit! Not had a cent bet after I clicked on the bonus button in search of the payout function.

The support refuses on polite request to pay out the amount, only the 200€ you would pay me. It's just unbelievable what a bad service this is.

The bonus was and still is not touched. Really at every! other online casino until now you could easily select in the withdrawal window that you want to discard the bonus balance - not at DrückGlück, no goodwill, no customer service, just money.

This is simply because if you accept the bonus, your balance is tied up until the conditions are met. Early withdrawal only in the amount of the deposit, is in the terms and conditions.


You are probably at "Offers of the day" somewhere on a bonus credit accept button... I have never seen there, but seems to be the case.

You can politely ask in the chat to check the logs to see how the bonus was activated, since you didn't know that was happening. They should be able to see when and how the bonus was activated.


I personally can only advise anyone not to play there. Extremely bad support and weird terms and conditions.

This post has been translated automatically

jsteeel

DrückGlück does not pay out because of unused! Bonus amount.

25th Nov. 2020, at 05:22 pm CET#4
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Update: Two English-speaking from the customer support have crossed the payout.

Customer support on the phone I got a nice German-speaking support colleagues who has clarified the matter - ie the unused bonus credit was removed from the account and I can go through the normal withdrawal process

This post has been translated automatically

genrix
Top Member

DrückGlück does not pay out because of unused! Bonus amount.

26th Nov. 2020, at 09:51 am CET#5
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jsteeel wrote on 11/25/2020 at 5:22 pm: Update: Two English speakers from customer support have crossed the payout.

Customer support on the phone I got a nice German-speaking support colleague who cleared things up - meaning the unused bonus balance was removed from the account and I can go through the normal withdrawal process

That makes me happy for you. I would still advise you after such ner action to look for another casino

This post has been translated automatically

R3hab
Expert

DrückGlück does not pay out because of unused! Bonus amount.

26th Nov. 2020, at 12:07 pm CET#6
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Once again had luck
But I also recommend you nen other casino😁

This post has been translated automatically

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