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DrückGlück: 10.000€ payout denied

Topic created on 19th Jun. 2019 | Page: 1 of 2 | Answers: 15 | Views: 3,392
F_W_O_J

10.000€ payout denied

19th Jun. 2019, at 12:09 pm CEST#1
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I have played with DrückGlück me 10,000 € had together. With different games I have "worked my way up" to the amount
I had made a Deposit of 50€ and received a bonus of 50€
As I have already read in other posts, Drückglück invokes, even with me on the Bonusbedingugen

I had contacted the Supoort first and had asked how long the Verification of the account, as well as the payment of the win would take
As an answer I received then, that I would have violated the bonus conditions and leave me 500 € as a consolation

I then contacted the support again and first completed my verification with the Mitarbeter abgesschlossen. Since I canceled the first payout of 5000€, the full 10000€ were on the account again on it. ann I have per immediately me 2x 500€ auszahlen lassen, which were also short time later on it

Only overnight my account was downgraded to the said 500€
I have of course also directly paid out and received

Now 8500 € are still open, but the Drückglück because of their Bonusbedingugen not rausrücken wants

I contacted the support again and they gave me a game ID and participant ID. On the question with which starting money and with which final money I had in the session there was no answer

What is the best way to proceed? What are my options?
I had planned after that to deactivate my account one way or another....but preferably with the amount won.

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snopsim
Top Member

10.000€ payout denied

19th Jun. 2019, at 12:28 pm CEST#2
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Which bonus conditions did you or are you supposed to have violated?

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F_W_O_J

10.000€ payout denied

19th Jun. 2019, at 01:01 pm CEST#3
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They say I violated this rule:
When betting with the wager of a Deposit bonus/offer (free or deposit) or Bonuses credited for free play winnings, the maximum wager allowed is 10% (min 0.10) of the bonus amount or 5 (e.g. 5 EUR, 5 GBP) (whichever is lower). Failure to comply with this rule means that you are in breach of the deposit bonus/offer rules and we reserve the right to declare all wins void and remove them from your account. A bet includes any special betting feature, gambling feature or any other type of wagering activity (regardless of the name)

Now you have to keep in mind that I basically had 100€ on it and I certainly didn't get over 5€ bet there.
I only started placing higher bets after I had already won a certain amount.

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Knochen
Elite

10.000€ payout denied

19th Jun. 2019, at 01:02 pm CEST#4
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F_W_O_J wrote on 06/19/2019 at 13:01: They say I violated this rule:
When betting with the wager of a Deposit bonus/deposit offer (free or deposit) or Bonuses credited for free play winnings, the maximum wager allowed is 10% (min 0.10) of the bonus amount or 5 (e.g. 5 EUR, 5 GBP) (whichever is lower). Failure to comply with this rule means that you are in breach of the deposit bonus/offer rules and we reserve the right to declare all wins void and remove them from your account. A bet includes any special betting feature, gambling feature or any other type of wagering activity (regardless of the name)

Now you have to keep in mind that I basically had 100€ on it and I certainly didn't get over 5€ bet there.
I only started placing higher bets after I had already won a certain amount.

Did you play with more than 5€ before the full amount was wagered? If so, this is a violation of the stupid bonus conditions

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snopsim
Top Member

10.000€ payout denied

19th Jun. 2019, at 01:12 pm CEST#5
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Yes exactly you may only put up when the bonus is completely converted

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F_W_O_J

10.000€ payout denied

19th Jun. 2019, at 01:28 pm CEST#6
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Yes, that can certainly be the case. But are also in the burden of proof, or do I see it wrong?

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Knochen
Elite

10.000€ payout denied

19th Jun. 2019, at 01:32 pm CEST#7
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F_W_O_J wrote on 06/19/2019 at 13:28: Yes, that can certainly be. But are also in the burden of proof, or do I see it wrong?


Yes, that should not be a problem for them either. I do not play at DrückGlück but maybe you can see your game history there. Then you see every spin you have made, including bet and win. The system of the casino or the employee who controls the possibly will also know exactly at what time the bonus was implemented. Every spin before that with an active bonus that was higher than 5€ counts as Bonus abuse

This is of course a highly flawed and frustrating system, which has often led to problems here. But there is nothing you can do about it

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upola
Legend

10.000€ payout denied

19th Jun. 2019, at 01:33 pm CEST#8
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You see it wrong.
If they say you have violated the conditions, that is so.
You can go to the MGA, but I don't think it will do any good.

Sad but true.

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F_W_O_J

10.000€ payout denied

19th Jun. 2019, at 01:48 pm CEST#9
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So I can be glad that I got 1500€ still on my account.... Oh man, that are now really no "bonus" as I had hoped for him....

Something like that should really be abolished.

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Anonym

10.000€ payout denied

19th Jun. 2019, at 01:58 pm CEST#10
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Let that be a lesson to you, you can't fight it. It is astonishing that "consolation patches" in the amount of 1500 were paid at all. Normally, they are much more restrictive in the interpretation of DrückGlück. Grds are the 5 euros but a relavante sound barrier in pretty much every online casino - except for the streamers who are to attract people. There is also gladly times with 50+ turned.

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