[solved] Casumo does not want to pay out

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d****9

Topic Creator

Forum posts: 40 Member has been banned

22nd Nov. 2019, at 07:21 pm CET#111

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Thank you all. Thank you so much for everything
All thumbs up for Caro
And you are all great. Thank you thank you

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Falko

Forum posts: 6.649 Member since: 08.07.2018

[solved] Casumo does not want to pay out

22nd Nov. 2019, at 07:41 pm CET#112

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dorisg79 wrote on 11/22/2019 at 7:21 pm: Thank you all. Thank you so much for everything
All thumbs up for Caro
And you all are awesome. Thank you thank you thank you

Do you play there again at Casumo ?

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Expert

MarcT22186

Forum posts: 1.343 Member since: 13.07.2019

[solved] Casumo does not want to pay out

22nd Nov. 2019, at 08:45 pm CET#113

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Liked this post: crystal_machmeth

crystal_machmeth wrote on 22.11.2019 at 19:18: that you have to make such a fuss every time to get your money is really outrageous of the casinos
i like to read through these experiences and can only amuse me about it
prefer to play only in no Account/Pay'n Play Casinos
No Verification and no waiting time
in the remaining casinos I play only the free Bonuses

Totally crazy is yes especially the fact that this extreme delay yes apparently only because of sunnyplayer has arisen.
If I understood correctly, the documents arrived only the day before yesterday. I find such a business practice unbearable, especially when it also involves a blocked account
Just imagine you need documents from them for something really important and you are so banally turned away

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Top Member

Katharina2

Forum posts: 841 Member since: 08.07.2019

[solved] Casumo does not want to pay out

23rd Nov. 2019, at 10:30 am CET#114

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I told you: Caro solved it wonderfully....from me '5 Fleiß-Bienchen'. Nevertheless
a bad taste remains, because one makes such examinations with the Deposit,
to maintain its credibility. A rogue, who...... ... ... .etc.

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Expert

MarcT22186

Forum posts: 1.343 Member since: 13.07.2019

[solved] Casumo does not want to pay out

23rd Nov. 2019, at 11:04 am CET#115

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Katharina2 wrote on 11/23/2019 at 10:30 am: I told you: Caro solved this wonderfully....from me '5 Fleiß-Bienchen'. Nevertheless
a sour taste remains, because such checks one makes with the Deposit,
to maintain its credibility. A rogue, who...... ... ... .etc.

This is not 100% correct. That what you cite applies among other things only in Germany and that also only in the financial sector, large customers must be checked after order
On EU level the world looks different. First of all, everyone is allowed to authenticate themselves in advance. If the other party does not allow this, it is usually not a good sign
Someone MUST be verified on an EU basis only if he is not a standard small customer. She has deposited 4000€, so you should no longer be a standard small customer, but the Verification is (presumably) only due with payout of the winnings, since the Provider is only then actively in the process (and with negative payout may be expressed concerns on the part of the authorities)

This regulation on an EU basis is absolutely ridiculous, it would make much more sense to impose a deposit limit of e.g. 100€ on every new user (in terms of casinos) and he has to authenticate himself for an unlimited amount

Therefore, the suggestion to perform an arbitrary verification is not so stupid or to do this at least when the OC appeals to you

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Anonym

Former Member

[solved] Casumo does not want to pay out

23rd Nov. 2019, at 08:46 pm CET#116

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Liked this post: Skitch22

CasumoLouis wrote on 11/20/2019 at 23:05: Hi Doris,

We would like to assure you that this process has purely nothing to do with harassment or anything like that more info you can also find at this link: https://www.youtube.com/watch?v=UCyLamFmasc&list=PLYnDTvCVx2VxQkbW2lkoYUaBmkl4079wS which explains why this process is necessary. We are also in contact with Caro to complete this as soon as possible. If you have any questions regarding this, you can contact our support as mentioned before.

Have a nice day.
Your Casumo Team.

Louis, then I wonder why some people can pay out 7000 or 10.000 Euro without any problems, an ID card copy and proof of address is enough.

And others are harassed.
It is NOT the business of a casino where someone has his bank balance from. Also when I have earned where what or have received money from the grandmother is not a casino in a foreign country something.
It is simply not to be grasped!
One could simply start ne fat action:

All channels spread how dubious Casumo is and call for a boycott - this is very quickly feasible and could cost you thousands of players......

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Elite

Skitch22

verified

Forum posts: 2.330 Member since: 17.03.2017

[solved] Casumo does not want to pay out

23rd Nov. 2019, at 10:30 pm CET#117

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This is already for the 2nd time so that Casumo pulls off something like this, but someone had already written about it here

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Top Member

Katharina2

Forum posts: 841 Member since: 08.07.2019

[solved] Casumo does not want to pay out

23rd Nov. 2019, at 11:18 pm CET#118

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MarcT22186 wrote on 11/23/2019 11:04 AM
That is so not 100% correct. What you cite applies among other things only in Germany and that also only in the financial sector, major customers must be checked by order
On EU level the world looks different. First of all, everyone is allowed to authenticate themselves in advance. If the other party does not allow this, it is usually not a good sign
Someone MUST be verified on an EU basis only if he is not a standard small customer. She has deposited 4000€, so you should no longer be a standard small customer, but the Verification is (presumably) only due with payout of the winnings, since the Provider is only then actively in the process (and with negative payout may be expressed concerns on the part of the authorities)

This regulation on an EU basis is absolutely ridiculous, it would make much more sense to impose a Deposit limit of e.g. 100€ on every new user (in terms of casinos) and he has to authenticate himself for an unlimited amount

Therefore, the suggestion to perform an arbitrary verification is not so stupid or to do this at least when the OC appeals to you

This is absolutely 'GAGA', because a casino becomes active already when they get the money
get and still much worse, serve themselves of it per casino win
In addition, Casumo decided arbitrarily. Same law and even higher sums
went over the table. Without complaint/audit. I am also not sure
how the license authority sees that. Apparently this part is still without guidelines.

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Expert

MarcT22186

Forum posts: 1.343 Member since: 13.07.2019

[solved] Casumo does not want to pay out

24th Nov. 2019, at 12:55 am CET#119

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Katharina2 wrote on 23/11/2019 at 23:18
This is absolutely 'GAGA', because a casino becomes active already when they get the money
get and much worse, help themselves from it per casino win
In addition, Casumo decided arbitrarily. Same law and even higher sums
went over the table. Without complaint/audit. I am also not sure
how the license authority sees that. Apparently this part is still without guidelines.

No question, the whole thing is ridiculous - like pretty much everything that the EU sets in motion.
Everything sounds super important and right, but when it comes to implementation, there is a lack of clear definitions.
I am almost certain that the licensing authorities are only interested in these tests to a very limited extent, even if they are responsible for them. There is simply no information according to what you could check the OCs.
It may even be that Casumo decided arbitrarily, but even if that is the case, sunnyplayer delayed the whole thing for weeks with their stalling tactics - ironically, in this case sunny even violated the GPDR, for which you could really get mad at them. We are talking about penalties in the 5-6 digit range.

By the way, Mr. Gamer777 is completely wrong with his view, thanks to the EU regulations, which must also be followed in Germany, even you as a private person are OBLIGATED to provide information about you and your income, etc., when it comes to money transactions. Thanks to the new anti-terror financing laws, it's no longer fun

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Expert

MisterL

Forum posts: 1.759 Member since: 15.01.2017

[solved] Casumo does not want to pay out

24th Nov. 2019, at 08:21 am CET#120

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Liked this post: Anonym

Thanks to new anti-terror funding laws, no more fun.

and that's why you can harass anyone you want
and the booking process at Slot machines is the real game
and and...
europe is nothing can only oppress its population
capitalism democracy super awesome both thumbs up for our corrupt people representatives

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[solved] Casumo does not want to pay out

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[solved] Casumo does not want to pay out

[solved] Casumo does not want to pay out

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