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CasinoJEFE: Jefe Casino - money has allegedly not yet reached them.

Topic created on 05th May. 2020 | Page: 1 of 2 | Answers: 15 | Views: 2,557
agnesaislami
Experienced

Jefe Casino - money has allegedly not yet reached them.

5th May. 2020, at 01:31 pm CEST#1
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Hello Community,

yesterday I signed up at Jefe Casino. Deposited and ended up winning and cashing out. I was verified before, successfully. However, I just received an email where it says that the casino daa money from Trustly ( with which I have deposited ) have not yet received and therefore can not pay out until this happens

This happens to me now for the first time. Otherwise never in any other casino.

I asked how to look this up, or if I get an info, the employee in livechat said that I can ask trustly, because they themselves do not know when it comes ( which is logical ). Can you really ask trustly if the money has arrived there or not ?

I think I just should not have registered there :x

Anyone else experience with the casino ?

Thanks and greetings

Agnesa

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Klempo77
Expert

Jefe Casino - money has allegedly not yet reached them.

5th May. 2020, at 01:52 pm CEST#2
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I have no experience with Jeffe casino, but with trustly...

It really takes up to 5 business days until money is on casino account

And yes, you can check with Trustly 😊😊

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agnesaislami
Experienced

Jefe Casino - money has allegedly not yet reached them.

5th May. 2020, at 01:53 pm CEST#3
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Can you tell me how exactly to follow up with Trustly ? Write an email ? By phone ?
Or is there any page for this ?

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Klempo77
Expert

Jefe Casino - money has allegedly not yet reached them.

5th May. 2020, at 01:56 pm CEST#4
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https://trustly.net/de/support/technical-questions

I would like to post screenshot but I do not know how 😅

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agnesaislami
Experienced

Jefe Casino - money has allegedly not yet reached them.

5th May. 2020, at 02:20 pm CEST#5
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Thank you very much ! Have times now asked there. However, I really hope that the casino has not received the money...hope that the end pay out at all ?

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agnesaislami
Experienced

Jefe Casino - money has allegedly not yet reached them.

5th May. 2020, at 04:02 pm CEST#6
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Update: Guys am I just too bad in english ?

It says that the recipient ( casino ) has received the money or ? I got a direct answer from trustly.

Thank you for using Trustly.

We can see that your transaction with reference ...... . was successfully sent to casinojefe.com (Lucky Dino Gaming Limited) and will have reference number ...... ... . in their system.

You can contact the merchant with that reference number if you wish to receive further details about your transaction.

In general, if you notice a delay of a transaction, please do not hesitate to get in touch with merchant's customer support since the payment belongs to them. They have direct contact with our commercial support in case their wish is for us to investigate a payment in question further. The commercial support is available to them 24/7.

Kind regards



Or do I understand something wrong ?

So the casino is clearly lying to me ?

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Herr_D
Amateur

Jefe Casino - money has allegedly not yet reached them.

5th May. 2020, at 04:43 pm CEST#7
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agnesaislami wrote on 05.05.2020 at 16:02: Update: Guys am I just too bad at English ?

It says that the recipient ( casino ) has received the money or ? I got a direct reply from trustly.

Thank you for using Trustly.

We can see that your transaction with reference ...... . was successfully sent to casinojefe.com (Lucky Dino Gaming Limited) and will have reference number ...... ... . in their system.

You can contact the merchant with that reference number if you wish to receive further details about your transaction.

In general, if you notice a delay of a transaction, please do not hesitate to get in touch with merchant's customer support since the payment belongs to them. They have direct contact with our commercial support in case their wish is for us to investigate a payment in question further. The commercial support is available to them 24/7.

Kind regards



Or do I understand something wrong ?

So the casino is clearly lying to me ?

Don't get it wrong, it says that the casino got the money

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agnesaislami
Experienced

Jefe Casino - money has allegedly not yet reached them.

5th May. 2020, at 05:15 pm CEST#8
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Liked this post: Avatar von Herr_D Herr_D
UPDATE: !!!

I have received the payout !

After I pointed out in the Live Chat that I have proof from Trustly that they have received the money, I got the money

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Herr_D
Amateur

Jefe Casino - money has allegedly not yet reached them.

5th May. 2020, at 05:39 pm CEST#9
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agnesaislami wrote on 05/05/2020 at 17:15: UPDATE: !!!!

I have received the payout !

After I pointed out in the Live Chat that I have proof from Trustly that they received the money, I got the money


Very good 👍

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active
Rookie

Jefe Casino - money has allegedly not yet reached them.

5th May. 2020, at 08:43 pm CEST#10
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So far I have had a positive experience with Jefe / Luckydino.

With Trustly... so ne thing I had fortunately never.... and unfortunately it is often the support MA, who simply have even less plan than you yourself.
For me, mitlerweile really are the main criteria of a good casino:

- Support ability / politeness
- Fluid site / games
- fast Verif. ( 24h are ok, or they can also MAL have a lot to do or now because of Coronba understaffed ...)
- Payout is me e.g Wumpe whether 2h or 1-2 days (is yes for ne bank transfer standard)
but Wildz do z.B grad everything for a bad reputation to work out.

Generel why do they give you only at a payout bescheid, whether the submitted documents are i.O..
Other casinos also tell you beforehand, so that it comes to a smooth and fast payout....
All just planned stalling of some casinos.

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