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Slot Games in general: Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

Topic created on 09th Mar. 2022 | Page: 1 of 1 | Answers: 9 | Views: 1,690
Daniel1988
Experienced

Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

9th Mar. 2022, at 09:58 pm CET#1
0 Likes

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Good evening all
I noticed that when I win 5 bonus spins, for example, after a single spin, suddenly only 3 instead of 4 bonus spins are displayed
And that with every win that is higher than 3 bonus spins
Yesterday evening I was robbed of several bonus spins, maybe you have noticed something similar and can please give me feedback ☺️

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Anonym

Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

9th Mar. 2022, at 10:48 pm CET#2
1 Like

Liked this post: Avatar von Daniel1988 Daniel1988
Daniel1988 wrote on 09.03.2022 at 21:58: Good evening everyone
I noticed that when winning bonus spins e.g. 5 pieces after a single spin suddenly only 3 instead of 4 bonus spins are displayed
And that with every win that is higher than 3 bonus spins
Yesterday evening I was robbed of several bonus spins, maybe you have noticed something similar and can give me some feedback ☺️

I actually noticed several times today, also that in the free games no bonus spins are added, although actually some were won..

This post has been translated automatically

Daniel1988
Experienced

Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

10th Mar. 2022, at 07:13 pm CET#2
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Nobody has liked this post so far
Antiheld1335 wrote on 09.03.2022 at 22:48
Actually I noticed it several times today, also that in the free spins no bonus spins are added, although actually some were won..

Likewise happened with Lucky Lady Charm, even after the 5 minute game break 20 bonus spins were gone!

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StarGames_Official
Experienced

Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

21st Mar. 2022, at 03:31 pm CET#3
0 Likes

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Hello you two,

We have replied to you in this thread: https://www.gamblejoe.com/forum/online-casinos/allgemeines/stargames-erfahrungen--263495/29/

As info please also note that back in January this year we had a winner who won big in Lord of the Ocean Bonus Spins. The player triggered 887 free spins and bonus spins from a 20 cent spin. The statement that "no bonus spins are added in the free spins, although actually some were won" cannot be understood

More about this here: https://www.stargames.de/de/blog/news/club-5000

This post has been translated automatically

Falke
Expert

Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

21st Mar. 2022, at 04:34 pm CET#4
4 Likes

Liked this post: Anonym, Avatar von dersawen dersawen, Avatar von KaCkvOgL KaCkvOgL, Avatar von Max_Bet Max_Bet
StarGames_Official wrote on 21/03/2022 at 15:31: Hello you two,

We answered you in this thread: https://www.gamblejoe.com/forum/online-casinos/allgemeines/stargames-erfahrungen--263495/29/

As info please also note that back in January this year we had a winner who won big in Lord of the Ocean Bonus Spins. The player triggered 887 free spins and bonus spins from a 20 cent spin. The statement that "in the free spins no bonus spins are added, although actually some were won" we can not understand

More about this here: https://www.stargames.de/de/blog/news/club-5000

This is another typical casino answer. Just ignore the problem and claim that it doesn't happen.

Have you checked if this could have happened with these two players?
Is it possible that there is a bug NOW, even if it worked in January? After all, the players have the problem right now and not 3 months ago.
What exactly have you done to check and rule it all out now?
Hopefully more than just checking whether someone has won something in January

This post has been translated automatically

Daniel1988
Experienced

Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

22nd Mar. 2022, at 05:11 am CET#5
1 Like

Liked this post: Anonym
Falcon wrote on 21.03.2022 at 16:34
This is another typical casino response. Just ignore the problem and claim that it is not happening.

Have you checked if this could have happened with these two players?
Is it possible that maybe there is a bug NOW, even if it worked in January? After all, the players have the problem right now and not 3 months ago.
What exactly have you done to check and rule it all out now?
Hopefully more than just checking if someone won something in January

Hi Falcon
I got an answer from StarGames and it indirectly states that my claim is a lie.
Who can understand it better than I myself on my cell phone display and why should I have it so necessary to insinuate this mistake!
Well, let's leave it that way and in the future, no more money will be paid in there!
Find it sad that one is not believed, as said the casino always wins, no matter how 😂😂

This post has been translated automatically

Anonym

Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

22nd Mar. 2022, at 06:10 am CET#6
0 Likes

Nobody has liked this post so far
Daniel1988 wrote on 22/03/2022 at 05:11
Hi Falcon
I got an answer from StarGames and it indirectly states that my claim is a lie.
Who can understand it better than I myself on my cell phone display and why should I have it so necessary to insinuate this error?!
Well, let's leave it that way and in the future, no more money will be paid in there!
Find it sad that one is not believed, as I said the casino always wins, no matter how 😂😂

I'm at StarGames then also out, what do I care what any player has won in January? What kind of stupid answer is that please?

And how am I supposed to take a screenshot when all of a sudden 5 spins turn into 3?

Questions about questions, unfortunately only one answer
Delete account.

This post has been translated automatically

StarGames_Official
Experienced

Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

22nd Mar. 2022, at 07:16 am CET#7
2 Likes

Liked this post: Avatar von Falke Falke, Avatar von Max_Bet Max_Bet
Falcon wrote on 21.03.2022 at 16:34
This is another typical casino response. Just ignore the problem and claim that it is not happening.

Have you checked if this could have happened with these two players?
Is it possible that maybe there is a bug NOW, even if it worked in January? After all, the players have the problem right now and not 3 months ago.
What exactly have you done to check and rule it all out now?
Hopefully more than just checking whether someone has won something in January

Hello Falcon,

Here are the details of what we did and our answers to your questions

1) The Bonus Spins games were launched in December. Since then, the games have not received any version update, so it would be strange if such a problem would happen only from March

2) We have nevertheless viewed 3 different sessions of Daniel1988 with us. These included more than 500 spins (including regular spins, free games and bonus spins). The sessions were in 2 different games: Lord of the Ocean Bonus Spins and Book of Ra deluxe Bonus Spins

3) We looked at the replays and could understand that Daniel1988 came in the Free Spins several times. He also won more bonus spins there. Therefore, the statement "in the Free Games you do not win Bonus Spins" we can not confirm

4) Daniel1988 has actually won more than 4 Bonus Spins several times. A few times between 4 and 10 and once even 35 Bonus Spins. In the replays we looked at all of them in detail: all Bonus Spins were played normally, there was no jump from 15 to 12 or from 5 to 3 or similar on any of them

5) We have not been able to check Antiheld1335's games yet, as he has not sent us his player name via Communicator so far

We hope that the above shows that we take the problem seriously, but our options are limited if we can't prove the statements of players or reproduce them ourselves on our test environment

Therefore, we have explained the request again to send us a video about these cases to hilfe@stargames.de

This post has been translated automatically

Falke
Expert

Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

22nd Mar. 2022, at 08:00 pm CET#8
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
StarGames_Official wrote on 22/03/2022 at 07:16
Hi Falcon,

Here are the details on what we did and our answers to your questions

1) The Bonus Spins games were launched in December. Since then, the games have not received any version update, so it would be strange if such a problem would happen only from March

2) We have nevertheless viewed 3 different sessions of Daniel1988 with us. These included more than 500 spins (including regular spins, free games and bonus spins). The sessions were in 2 different games: Lord of the Ocean Bonus Spins and Book of Ra deluxe Bonus Spins

3) We looked at the replays and could understand that Daniel1988 came in the Free Spins several times. He also won more bonus spins there. Therefore, the statement "in the Free Games you do not win Bonus Spins" we can not confirm

4) Daniel1988 has actually won more than 4 Bonus Spins several times. A few times between 4 and 10 and once even 35 Bonus Spins. In the replays we looked at all of them in detail: all Bonus Spins were played normally, there was no jump from 15 to 12 or from 5 to 3 or similar on any of them

5) We have not been able to check Antiheld1335's games yet, as he has not sent us his player name via Communicator so far

We hope that the above shows that we take the problem seriously, but our options are limited if we can't prove the statements of players or reproduce them ourselves on our test environment

Therefore, we have reiterated the request to send us a video of these cases to hilfe@stargames.de

First of all, thank you for taking a direct stand and speaking up here. That speaks for you in any case.

Whether and to what extent you can see this exactly in the gameplay, I can not judge.
But I believe you that you don't want to hide anything or the like, but have really looked at the problem.

Video evidence would probably be the most meaningful in this case.

But great that you answer here directly and also try to respond to the individual points. Only very few casinos dare to do that

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Falke
Expert

Stolen Bonus Spins at Book of Ra deluxe Bonus Spins

22nd Mar. 2022, at 08:18 pm CET#9
0 Likes

Nobody has liked this post so far
Daniel1988 wrote on 22/03/2022 at 05:11
Hi Falcon
I got an answer from StarGames and it indirectly states that my claim is a lie.
Who can understand it better than I myself on my cell phone display and why should I have it so necessary to insinuate this error?!
Well, let's leave it that way and in the future, no more money will be paid in there!
Find it sad that one is not believed, as said the casino always wins, no matter how 😂😂

Should the error happen again then record it by video. In the progressions you see such an error sometimes not, so can also be a display error

This post has been translated automatically

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