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Feedback: Videos without sound !

Topic created on 16th Jan. 2018 | Page: 1 of 1 | Answers: 6 | Views: 1,623
Anonym

Videos without sound !

16th Jan. 2018, at 12:31 am CET#1
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hi Mathias‘ or Daniel, there is no sound anywhere in your videos on the iPhone. Volume of player on max .. Cell phone on Max ... and mute circuit canceled.

It's not so fun to watch without sound...

Aka

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D****s

Videos without sound !

16th Jan. 2018, at 09:34 am CET#2
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Good morning. How long have you had the problem, only since today?

Edit: As of today, it seems to be the audio codec for iOS and also Mac OS (Safari only there). We are working on it, thanks for your Tip @Aka.

However, I'd be interested to know if you've only started experiencing the problem today? Presumably you have also watched GJ videos on the iPhone in the past?

Greetings,
Dennis

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Matthias
Expert

Videos without sound !

16th Jan. 2018, at 11:06 am CET#3
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Hey Aka,

thanks for the hint, we have extended our sound codecs, should work for Apple devices now.
Now I ask you to test the latest videos: https://www.gamblejoe.com/videos/epischer-gewinn-lahme-musik/

If that works for you, then we start the re-conversion of over 250 videos , it will take a bit,...
but hopefully the problem is solved .

LG
Matthias

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Anonym

Videos without sound !

16th Jan. 2018, at 01:06 pm CET#4
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Still, I'd be interested to know if you've only started experiencing the problem today? Presumably you have also watched GJ videos on the iPhone in the past?

dennis: It has been for a long time - I noticed it already with the video Book of Ra from 20.12. - but then I forgot to report it.
matthias: I had sent you there I think once ne email that you can add me in Skype. I always tell Daniel over Skype as soon as I notice something ... I wanted to do that during Daniel's vacation with you ... lol ... and then came nothing - ergo forgotten

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Matthias
Expert

Videos without sound !

16th Jan. 2018, at 01:17 pm CET#5
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Okay, but now everything is running? (so the said video?)

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Anonym

Videos without sound !

16th Jan. 2018, at 01:53 pm CET#6
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Yes now it has sound on iPhone

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D****s

Videos without sound !

16th Jan. 2018, at 01:54 pm CET#7
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Aka wrote on 01/16/2018 at 1:06 pm
Still, I'd be interested to know if you've only started experiencing the problem today? Presumably you've watched GJ videos on iPhone in the past as well?

@ Dennis: It has been for a while - I noticed it with the video Book of Ra from 20.12. - but then I forgot to report it.

All right, thanks to you!

Problem should be, as Matthias already wrote, with the said video already fixed, habs on my iPhone/Mac already tested, and a correction of the old videos will be made afterwards. Takes then only something.

Greetings,
Dennis

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