Hey guys, can anyone tell me how big5 casino handles it if I cancel my player account?
I'm getting a bit fed up... The billing department keeps sending me new requests for documents to upload! First it was the MuchBetter account statement I was supposed to specially request from support, now they need the muchbetter card photographed and signed! I don't have a muchbetter card and I don't need one! This is just stalling tactics and harassment to the extreme! Above all, I have also filed a complaint with the IBAS. If I have understood correctly, however, you can only appeal against a judgment, ie against a finished process! But if big5 never comes to a decision... the user does not block and the withdrawal requests simply in the account as "pending" leaves, can or will not intervene IBAS????
I have copied me times the "new AGB's, maybe you understand what exactly is meant by it?!?! Because I actually wanted to delete my account, hoping that my money must then be paid out 😩
Any Player is entitled to close his/her account and terminate the Agreement at any time by contacting Big5Casino through the Customer Service and stating his/her wish to close his/her account. and stating the reasons why he/she wishes to close the account, especially if he/she does so due to concerns regarding the extent of his/her use of the same. Customer Service may be contacted by sending an email with the following information: support@big5casino.com. Condor Group will respond to the Player's request and confirm the closure of his account and the date on which the closure will take effect within a reasonable period of time, provided that a Player continues to assume responsibility for all activities on his account until such closure has been carried out by us, at which time this Agreement will be terminated.
A player may also close his or her account for a specified or unspecified period of time by submitting the form on our Responsible gaming Policy page .
If the reason for closure is not specified, we will specifically ask if the request for closure is related to possible gambling problems. If the reason for account closure is related to concerns about possible Gambling addiction, the player must indicate this. A closure applies only to the brand that the player has specified. A player who closes an account for reasons related to gambling addiction may not open or attempt to open a new account with the Company's brands. We shall not be liable for any direct or indirect consequential damages if a person succeeds in opening a new account. We reserve the right to close any account opened in violation of this rule at any time.
In the event of termination of a player's account, a player may withdraw any funds remaining in the account.
If we close the Player's Account and terminate the Agreement due to multiple accounting, collusion, fraud, and criminal activity or violations of this Agreement, the balance of the Player's Account, approved but unpaid withdrawals, and/or Jackpot wins will be Non-Refundable and forfeited to the extent of any claims the Company may have against the Player at the time of such closure
Iseedeadpeople wrote on 07/16/2020 at 22:53
you just think about yourself, everyone as he wants or can
It's a just a forum, you seem to take this way too seriously. d You are a person who judges very quickly wrong about others. If you that is so important who is registered in a forum or just logs off then you should rethink everything!
Patizi wrote on 07/17/2020 at 10:17 am: It's a just a forum, you seem to take it way too seriously here. You are a person who is very quick to judge others wrongly. If you that is so important who is registered in a forum or just logs off then you should rethink it all!
So far I read that right, you have directly judged me and meant that I think only of me. I don't know where you get it from that I am selfish. That you misjudge a person very quickly, I've had to feel myself.
BingOo666 wrote on 07/17/2020 at 09:34: Hey guys, can anyone tell me how big5 casino handles it if I cancel my player account?
I'm getting so fed up with the faxes... The billing department keeps sending me new requirements of documents to upload! First it was the MuchBetter account statement I was supposed to specially request from support, now they need the muchbetter card photographed and signed! I don't have a muchbetter card and I don't need one! This is just stalling tactics and harassment to the extreme! Above all, I have also filed a complaint with the IBAS. If I have understood correctly, however, you can only appeal against a judgment, ie against a finished process! But if big5 never comes to a decision... the user does not block and the withdrawal requests simply in the account as "pending" leaves, can or will not intervene IBAS????
I have copied me times the "new AGB's, maybe you understand what exactly is meant by it?!?! Because I actually wanted to delete my account, in the hope that my money must then be paid out 😩
Any Player is entitled to close his/her account and terminate the Agreement at any time by contacting Big5Casino through the Customer Service and stating his/her wish to close his/her account. and stating the reasons why he/she wishes to close the account, especially if he/she does so due to concerns regarding the extent of his/her use of the same. Customer Service may be contacted by sending an email with the following information: support@big5casino.com. Condor Group will respond to the Player's request and confirm the closure of his account and the date on which the closure will take effect within a reasonable period of time, provided that a Player continues to assume responsibility for all activities on his account until such closure has been carried out by us, at which time this Agreement will be terminated.
A player may also close his or her account for a specified or unspecified period of time by submitting the form on our Responsible gaming Policy page .
If the reason for closure is not specified, we will specifically ask if the request for closure is related to possible gambling problems. If the reason for account closure is related to concerns about possible Gambling addiction, the player must indicate this. A closure applies only to the brand that the player has specified. A player who closes an account for reasons related to gambling addiction may not open or attempt to open a new account with the Company's brands. We shall not be liable for any direct or indirect consequential damages if a person succeeds in opening a new account. We reserve the right to close any account opened in violation of this rule at any time.
In the event of termination of a player's account, a player may withdraw any funds remaining in the account.
If we close the Player's Account and terminate the Agreement due to multiple accounting, collusion, fraud, and criminal activity or violations of this Agreement, the balance of the Player's Account, approved but unpaid withdrawals, and/or Jackpot wins will be Non-Refundable and forfeited to the extent of any claims the Company may have against the Player at the time of such closure
Edit: Removed wrong mail link
You cannot delete / deactivate your account with this group. It's locked, but you keep getting bonus offers via SMS u Email, only if you really stubborn, and threaten with MGA, they eventually stop
So with me 195 were booked back to the player account of casino secret. Does anyone have a plan how to reach them? Chat no one responds and over mail also not
Hello, this is a bit offtopic, but vllt's someone else like?
I played the day before yesterday at CasinoSecret with the match bonus, wagered, played up to 350€, paid out 50€ also went through. Tried to log in today: Account locked.
Here in the chat corner you can write what you want, that's why it's called like that
Hmm, yes secret is really difficult had then already problems with the payout, but it came, and via chat or mail comes no answer, we can probably only wait for caro, which comes next week again
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Ohhh yes !!!
My grandma always said.... "Pfuiii there come the Arschlöcherz of the pigs purely"....me but no matter
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I'm getting a bit fed up... The billing department keeps sending me new requests for documents to upload! First it was the MuchBetter account statement I was supposed to specially request from support, now they need the muchbetter card photographed and signed! I don't have a muchbetter card and I don't need one! This is just stalling tactics and harassment to the extreme! Above all, I have also filed a complaint with the IBAS. If I have understood correctly, however, you can only appeal against a judgment, ie against a finished process! But if big5 never comes to a decision... the user does not block and the withdrawal requests simply in the account as "pending" leaves, can or will not intervene IBAS????
I have copied me times the "new AGB's, maybe you understand what exactly is meant by it?!?! Because I actually wanted to delete my account, hoping that my money must then be paid out 😩
Edit: Removed wrong maillink
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Liked this post: b****a,
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RebellYell, T****z
It's a just a forum, you seem to take this way too seriously. d You are a person who judges very quickly wrong about others. If you that is so important who is registered in a forum or just logs off then you should rethink everything!
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do you mean you with wrong judging?
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So far I read that right, you have directly judged me and meant that I think only of me. I don't know where you get it from that I am selfish. That you misjudge a person very quickly, I've had to feel myself.
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You cannot delete / deactivate your account with this group. It's locked, but you keep getting bonus offers via SMS u Email, only if you really stubborn, and threaten with MGA, they eventually stop
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I played the day before yesterday at CasinoSecret with the match bonus, wagered, played up to 350€, paid out 50€ also went through. Tried to log in today: Account locked.
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Hmm, yes secret is really difficult had then already problems with the payout, but it came, and via chat or mail comes no answer, we can probably only wait for caro, which comes next week again
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