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Online Casinos in general: x1 casino (mountberg) bans my account when wagering 5700 euro canceled

Topic created on 02nd Oct. 2023 | Page: 1 of 1 | Answers: 3 | Views: 780
fowi30
Rookie
i wanted to share my experience with x1 casino

i deposited there 300 euro and got 75 percent bonus (225 euro bonus)
real money and bonus are separate so non sticky
with the real money i could win nothing but with the bonus i could play my way up to 5700 euro
first i got a 1000x hit on 3 euro with coins dare2win then i played book of 99 where i got from 3000 euro to 5700 euro on 2 euro stakes
there was no max cashot for the bonus money

during the wagering (6000/9000 were converted) I was then logged out and could not log in again and I received in the login window the message that my account is permanently banned

i then off in livechat and there I received the following message:

your account was closed as per management's decision,
the following paragraph was told to me in the live chat

11. Account closure
X1Casino reserves the right to permanently deactivate your account at any time and for any reason at its sole discretion. The balance in your account at the time of account termination will be credited to your credit/debit card and/or sent to you by check, money order or wire transfer


since i only had Bonus money in my account at the time of the ban and no real money the bonus was cancelled
if you had banned the account only 1 hour later i would have converted the bonus and would have had guaranteed over 5000 euro real money on my account which you would have had to pay out
i am not accused of any fraudulent intentions or activities at least the Live Chat did not tell me this only that they have the right to ban my account at any time without having to justify it

they offer me only my Deposit of 300 euro back but I can not apply because my account is banned

i have already written a complaint to casino guru but the odds are against them even though they have a good rating they hardly respond to player complaints or do not respond at all

-Edit from Andre: Link removed-

This post has been translated automatically

slotliebe89
Elite

fowi30 wrote on 02.10.2023 at 19:48: i

i then off in livechat and there i received the following message:

your account was closed as per management's decision,
the following paragraph was told to me in live chat

11. Account closure
X1Casino reserves the right to permanently deactivate your account at any time and for any reason at its sole discretion. The balance in your account at the time of account termination will be credited to your credit/debit card and/or sent to you by check, money order or wire transfer


since i only had Bonus money in my account at the time of the ban and no real money, the bonus was cancelled


Quite a nasty number. I don't think you have to get your hopes up.

Thanks for sharing this with us.

This post has been translated automatically

T0uchTheSky
Elite
X1 Casino is the scam casino from the Mountberg Group. At the sister casinos like Evolve, Viggo and HappyHugo never had a problem. There you could claim as many Bonuses and win as often as you want. still you are not banned, you are bombarded with wagerfree or cashspins as today, so in the positive sense

Only at the X1 Casino, a few times deposited and played, only 1 or 2 times won small amounts. Then one day I wanted to Deposit again with token. On that day there was somehow technical problem with Jeton, tried several times and it was always canceled, then I gave up on it. Shortly after I got a mail that my account was closed permanently.

This post has been translated automatically

Paddington
Top Member
Oh man is that disgusting.... But you know such nonsense from Gamix / Mountberg...

This post has been translated automatically

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