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Online Casinos in general: Winfest stalls with payout

Topic created on 29th May. 2024 | Page: 1 of 1 | Answers: 6 | Views: 419
SilentQueen
Visitor
Hello, I won something at Winfest 2 days ago and have been held up with a payout ever since. They constantly want something else. Yesterday they said everything was verified. This morning I get an email that an account statement is required. In a casino with a German license? I've never experienced anything like that before. Have you had any experience at this casino?

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Marieangels
Amateur
Seems to be a scam at the moment... I've also been waiting 6 days for a payout from Quickwin...Whether I'll get anything at all is questionable. Last week I waited 7 days at another casino. Depositor has also disappeared. I wonder what's going on in the background....

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SilentQueen
Visitor

Marieangels wrote on 29.05.2024 at 11:17 am: Seems to be a scam at the moment... I've also been waiting 6 days for a payout from Quickwin...whether I'll get anything there at all is questionable. Last week I waited 7 days at another casino. Depositor has also disappeared. I wonder what's going on in the background....

That's really cheeky. I simply won't Deposit any more at casinos like this. No desire to keep running after my win

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Simbda
Top Member

SilentQueen wrote on May 29, 2024 at 12:17 pm:

That's really cheeky. I will simply no longer Deposit at such casinos. No desire to always run after my win

Haven't deposited there for ages.

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dersawen
Top Member

Marieangels wrote on 29.05.2024 at 11:17 am: Seems to be a scam at the moment... I've also been waiting 6 days for a payout from Quickwin...whether I'll get anything there at all is questionable. Waited 7 days at another casino last week. Depositor has also disappeared. I wonder what's going on in the background....

oh. you too?

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Frankey
Experienced
It's not a scam and the casinos do it night after night.

From the Winfest terms and conditions

9.4 The player acknowledges that Winfest reserves the right to verify the player's eligibility before making a withdrawal and to withhold the withdrawal in case of doubt. The player further acknowledges that Winfest reserves the right to request Verification documents at any time and that Winfest may temporarily suspend the player's account until the required documents are received. Winfest is required by law to verify player information, including but not limited to identity, age and place of residence. Winfest also reserves the right to verify the player's transactions and activities and to verify the financial instruments used in the player's account before making a withdrawal. In addition, Winfest reserves the right to carry out enhanced verification and due diligence checks as deemed necessary in Winfest's sole discretion and the player agrees to submit to such checks ...... ." etc. Depending on where the casino and the financial processor is regulated, this may take several days.

What surprises me is that you can win anything at all at Winfest

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SilentQueen
Visitor

Frankey wrote on 29.05.2024 at 21:41: This is not a scam and the casinos do it nightly.

From the Winfest terms and conditions

9.4 The player acknowledges that Winfest reserves the right to verify the player's eligibility before making a withdrawal and, in case of doubt, to withhold the withdrawal. The player further acknowledges that Winfest reserves the right to request Verification documents at any time and that Winfest may temporarily suspend the player's account until the required documents are received. Winfest is required by law to verify player information, including but not limited to identity, age and place of residence. Winfest also reserves the right to verify the player's transactions and activities and to verify the financial instruments used in the player's account before making a withdrawal. In addition, Winfest reserves the right to carry out extended verification and due diligence checks if deemed necessary in Winfest's sole discretion and the player agrees to submit to such checks ...... ." etc. Depending on where the casino and the financial processor is regulated, this may take several days.

What surprises me is that you can win anything at all at Winfest

Was actually already completely verified and have already paid out something there, well if it's like that then just verify everything again..was just surprised that you have to submit a bank statement there. I don't know that from casinos with a German license

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