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Online Casinos in general: Win is not paid HELP

Topic created on 06th Oct. 2023 | Page: 1 of 1 | Answers: 3 | Views: 832
artur2002
Hello,
I had won yesterday on the site Stakes 1000euro, I deposited before with 20 and the bonus of 30%, however when I was at 20 cents and the free spins came, the bonus was suddenly gone, thereupon I wrote to the support to make sure if the bonus is there, the then told me that currently no active bonus on my account to find, now tell me that the bonus was active and the withdrawal was canceled, I have myself a screenshot as the support that meant to me, CAN I PLEASE SOMEONE TELL ME WHAT I SHOULD DO NOW.

Screenshot: https://prnt.sc/K_9InghO_7Tv

This post has been translated automatically

Paddington
Top Member
Oh man that sounds really pretty bad... Often, unfortunately, the support has no idea what he's talking about... Try to contact one of the admins here, maybe one can help you!

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frapi07
Elite
If it is STAKES (unfortunately there is often confusion here), then GJ will not be able to help him, as the casino has a Curacao license.

To avoid confusion, the casino I'm talking about has a logo of a hexagon with an S in the middle. The logo is white.

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Paddington
Top Member

frapi07 wrote on 09.10.2023 at 06:32: If it is STAKES (unfortunately there is often confusion here), then GJ will not be able to help him, as the casino has a Curacao license.

To avoid confusion, the casino what I mean has as logo a seckseck, where in the middle is an S. The logo is white.

There is no big confusion, because Stake without S does not offer any bonuses.

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