I wanted to log in to Fairplay today. I have been excluded from bonus promotions there for months, but I still gamble with them from time to time. Well. Logging in didn't work and I contacted support. "Nadine" from support told me I was blocked but she couldn't tell me the reason. i should contact the "ORYX gaming platform".
I don't know how to reach them, let alone what I or Fairplay has to do with them.
Can you all log in to Fairplay normally? And does anyone have any tips?
Luckily I don't have any credit with them, but I've never experienced anything like this.
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d****p
Forum posts:126Member has been banned
Suspended for fair play without notice
6th Dec. 2019, at 11:05 am CET#2
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Okay then I'm probably not the only one! Was logged out automatically from now on and could not log me in. Have thought that there are problems at the casino itself but I know!
Edit: just now came ne email.
This email is to confirm that your account at Fairplay Casino has been closed due to a breach of our Terms and Conditions. 17. 13.this decision has been made by the management and is therefore irrevocable.
I haven't played there for 3 months so I can't have violated any terms and conditions!
Here is item 13.17 from their terms and conditions
13.17 Bonuses offered by Fairplay Casino are for genuine recreational use only. Abuse of the bonus/promotion payments will not be tolerated. We always monitor the betting patterns and activity of our customers. In cases of Bonus abuse, Fairplay Casino reserves the right to cancel a customer's account, suspend it, and void and revoke any open gaming activity. Fairplay Casino may also decide, at its sole discretion, to prohibit a customer from participating in Fairplay Casino promotions for a specific or indefinite period of time, at the discretion of Fairplay Casino management.
My account is also suspended.
Such ridiculous can only discourage anyone to play here
Cyenos wrote on 06/12/2019 at 11:37: A colleague of mine is also blocked. Even had money on it...At least you should be able to get the deposits back or not?
In my opinion, the casino is not entitled to simply withhold such funds
Your colleague should go to the customer chat and ask that the withdrawal is triggered manually by the employee!
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d****p
Forum posts:126Member has been banned
Suspended for fair play without notice
6th Dec. 2019, at 12:33 pm CET#7
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Responded to the email!
That you have blocked me so tangiert me peripherally, no even on the contrary! You have lost enough money to me. You probably won't get it back now, shit happens!
Cyenos wrote on 06/12/2019 at 11:37: A colleague of mine is also blocked. Even had money on it...At least you should be able to get the deposits back or not?
Haha is clear, a "colleague". The proof why multiaccounts are always noted in T&Cs.
we want to respond as soon as possible here as well. We have been contacted by Evolution Gaming via Oryx Gaming in the past few days that a gaming behavior has been applied in Livecasino, which is called "Opposite Betting". We have taken direct action and closed these accounts immediately because we have noticed gaming behavior that has resulted in a certain minimum amount being wagered. This was in connection with our free spins/bonus promotions. The accounts that had funds in them were refunded with the amounts linked to them. It should be clearly noted that no user account with a credit balance was closed. All user accounts have been contacted (again), which is why this decision has been made. All gaming companies have a Risk department regarding conspicuous gaming behavior, also across casino operators. We hope that this clarification on our part is understandable.
Gonzo wrote on Dec 06, 2019 at 1:35 pm
Haha is clear, a "colleague". The proof why multiaccounts are always noted in T&Cs.
If you have no idea just keep the .....
Nice that you know better than me whether it is a colleague or not. I know that he also plays in the casino and have asked if he can log in. And also here in the community the problem seems to exist so please hold back with such statements.
Suspended for fair play without notice
Nobody has liked this post so far
I wanted to log in to Fairplay today. I have been excluded from bonus promotions there for months, but I still gamble with them from time to time. Well. Logging in didn't work and I contacted support. "Nadine" from support told me I was blocked but she couldn't tell me the reason. i should contact the "ORYX gaming platform".
I don't know how to reach them, let alone what I or Fairplay has to do with them.
Can you all log in to Fairplay normally? And does anyone have any tips?
Luckily I don't have any credit with them, but I've never experienced anything like this.
This post has been translated automatically
Suspended for fair play without notice
Nobody has liked this post so far
Edit: just now came ne email.
This email is to confirm that your account at Fairplay Casino has been closed due to a breach of our Terms and Conditions. 17. 13.this decision has been made by the management and is therefore irrevocable.
I haven't played there for 3 months so I can't have violated any terms and conditions!
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Suspended for fair play without notice
Nobody has liked this post so far
My account is also suspended.
Such ridiculous can only discourage anyone to play here
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Suspended for fair play without notice
Nobody has liked this post so far
What you are experiencing is somehow not really surprising to me at the casino
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Suspended for fair play without notice
Nobody has liked this post so far
This post has been translated automatically
Suspended for fair play without notice
Nobody has liked this post so far
In my opinion, the casino is not entitled to simply withhold such funds
Your colleague should go to the customer chat and ask that the withdrawal is triggered manually by the employee!
This post has been translated automatically
Suspended for fair play without notice
Nobody has liked this post so far
That you have blocked me so tangiert me peripherally, no even on the contrary! You have lost enough money to me. You probably won't get it back now, shit happens!
This post has been translated automatically
Suspended for fair play without notice
Nobody has liked this post so far
Haha is clear, a "colleague". The proof why multiaccounts are always noted in T&Cs.
This post has been translated automatically
Suspended for fair play without notice
Liked this post:
Fatally
we want to respond as soon as possible here as well. We have been contacted by Evolution Gaming via Oryx Gaming in the past few days that a gaming behavior has been applied in Livecasino, which is called "Opposite Betting". We have taken direct action and closed these accounts immediately because we have noticed gaming behavior that has resulted in a certain minimum amount being wagered. This was in connection with our free spins/bonus promotions. The accounts that had funds in them were refunded with the amounts linked to them. It should be clearly noted that no user account with a credit balance was closed. All user accounts have been contacted (again), which is why this decision has been made. All gaming companies have a Risk department regarding conspicuous gaming behavior, also across casino operators. We hope that this clarification on our part is understandable.
This post has been translated automatically
Suspended for fair play without notice
Nobody has liked this post so far
If you have no idea just keep the .....
Nice that you know better than me whether it is a colleague or not. I know that he also plays in the casino and have asked if he can log in. And also here in the community the problem seems to exist so please hold back with such statements.
Thank you.
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