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Julian, on 6th Feb. 2025 at 01:48 pm CET
StarGames experience
Nobody has liked this post so far
Thank you for your feedback, we have now adapted this email campaign so that it doesn't go out to our customers so often.
Thank you for your understanding.
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StarGames experience
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Today at 4 pm the e-mail came again .... lol
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StarGames experience
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What kind of players give you 5 stars?
Are these players sure that they have played on StarGames?
I'm pretty sure they've confused it with the game Starcraft or Starfield.
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StarGames experience
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Toastbrot
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StarGames experience
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The question also applies to you, since Daniel didn't answer it.
Why is it so unbelievable that players rate us with 5 stars?
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StarGames experience
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bigbig
It's absolutely incredible to me. The number of ratings alone is unbelievable. I could bet that not even 100 of these 6700 ratings are genuine.
Stake, for example, is rated worse than you. But off the top of my head:
- faster payouts
- highest possible RTP (some slots even 98%) and therefore almost 5-fold longer playing time and therefore 5-fold higher chances of winning than with you.
- Bonuses without Wagering requirements and without payout limits (you sometimes have to wager several thousand euros for bonuses in order to be able to pay out a maximum of 300 euros. No casino would have dared to offer such usurious conditions before a German license)
I won't list other points such as no autoplay etc. here because I know, license blah blah blah...
But a counter question:
From a player's point of view, who is supposed to rate his experience on your site, how would you explain that Trustpilot reviewers experience more gaming fun with you than with Stake, for example?
You must think the people here are very naive... but I expect nothing less from StarGames-Greentube-Novomatic.
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StarGames experience
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But what you're forgetting: no matter which Provider you look at, most of them give a bad rating out of frustration at losing.
Is that then a (purely) objective rating? I don't think so. The same goes for the good reviews, which are only good because of the positive overall balance.
This leads me personally to conclude that Trustpilot is not a suitable portal for finding out about casinos.
Incidentally, I awarded Wunderino 3 stars on Trustpilot because they at least responded to my concerns. Objectively, these 3 stars were fair because they resolved the issue (whether positive or negative), but personally I would only have given them 1 because they kept me waiting for over 6 months.
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StarGames experience
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I realize that gambling providers usually only receive frustration ratings. This makes the many good reviews of some MERNOV licensed gaming shops all the more surprising.
Anyone with any common sense realizes that they are not all genuine. But the Novomatic representative here claims the opposite and cheekily asks what is so incredible about all the 5-star reviews.
I would therefore be interested to know how, from a player's point of view, you can get a better experience at StarGames than at Stake, for example, which has a lower rating.
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StarGames experience
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roccoammo11
That's true, but that's the case with all review portals. I know a restaurant that gives you a 5% or 10% (I can't remember) discount if you give it a 5-star rating. I don't want to insinuate anything here, but this is another reason why I tend to pay less attention to reviews.
The best experience is your own.
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StarGames experience
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roccoammo11
We won't respond to your provocations.
Just a note: Truspilot is not a comparison portal. The aim there is not to compare StarGames with unlicensed crypto shops, but to evaluate the experience on StarGames only.
Otherwise it would not be a fair comparison. Casinos with German rules cannot compete with Stake or other casinos without rules.
But you know that yourself.
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