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Online Casinos in general: StarGames experience (Page 168)

Topic created on 04th Jan. 2022 | Page: 168 of 173 | Answers: 1,728 | Views: 224,989
Saphira
Expert

Kanki wrote on 17.06.2024 at 17:58: I deposited money at StarGames for the first time today. Every time I want to open a game it comes up:

You are currently in a cooling off period according to the State Treaty on Gambling. Please wait at least 5 minutes before starting a new game.

This has been going on for an hour now - how can it be that I still can't play?

Because you're still asking far too impatiently. You need to cool down more and then try again.


A little joke. 😆 I had the same problem once and just kept waiting. At some point it worked. It's stupid, of course.

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XXLEONIDASXX
Top Member
I've often done this too...really annoying

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Maggi89

ruhrpott wrote on 27.05.2024 at 14:54: So, as of today my problem has been solved.
It was about this: I deposited € 940 at StarGames in May and an additional € 520 at admiralbet.
However, I have a set limit of €1000 across all providers.
In any case, I then contacted StarGames or AdmiralBet regarding a refund of anything over €1000.
Contact was sought with LUGAS, both by me and by StarGames/Admiral, and it was established there that 2-3 accounts with my name would exist.
Everything was settled and today I was refunded €460 by StarGames/Admiral.
I have to praise the entire process here. It was great how they took care of me and refunded me without any stress.
If all casinos worked like this, or had done so in the past, we would have been spared a lot of problems!

How exactly or what did you say? I have the same problem

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StarGames_Official
Experienced

Maggi89 wrote on 18.06.2024 at 01:25:

How exactly or what did you say with me is the same problem

We are already discussing this via Communicator. Your case is already with the responsible teams. We'll get back to you in the next few days.

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ruhrpott
Expert

Maggi89 wrote on 18.06.2024 at 01:25:

How exactly or what did you say with me is the same problem

Since you apparently have contact with the StarGames team here, I can only tell you that you are best advised to do so. Clarify this via Communicator, it will be solved!

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Maggi89

ruhrpott wrote on 18.06.2024 at 18:59:

Since you apparently have contact with the StarGames team here, I can only tell you that you are best advised to do so. Clarify this via Communicator, it will be solved!

Yes, we're on it. I'm in contact with Lugas and they're taking care of it. Since the error is not there or with me.

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Daniel1988
Top Member
Would it work the same way with mine 🤨

https://ibb.co/sjfyxhs

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ruhrpott
Expert

Maggi89 wrote on 21.06.2024 at 01:16:

Yes are there. I'm in contact with Lugas and they'll take care of it. Since the error is not there or with me.

Have you had any news in the meantime?

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StarGames_Official
Experienced

ruhrpott wrote on 30.06.2024 at 17:03:

Any news from you in the meantime?

We already solved it on 21.6. and informed Maggi89 about it - he thanked us via Communicator

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Max_Bet
Expert
20 free spins at 50ct for Lucky Lady & 20 free spins at 20ct for Sizzling Hot = €16.70 so far so good.
The 40 spins were kind of exhausting. I really don't like this 5 second garbage.
I'll leave the €17 for tonight. This process is horrible. Need a break from the rules for now...

@Stargames_Official
You should sue the GGL. These shitty rules they are imposing on you are highly damaging to business. Like I said, I need a break now...

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