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Tomahawk12, on 6th May. 2024 at 05:13 pm CEST
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genrix, on 6th May. 2024 at 04:37 pm CEST
StarGames experience
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StarGames experience
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well welcome back ^^ I haven't read anything more from you
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StarGames experience
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I made a withdrawal to the bank yesterday lunchtime. The payment was confirmed within a few minutes and was in the account after the second mail. So far so good.
Then I made another withdrawal at around 5pm. I received both emails again, but the money was not in my account with the second email as usual. Is that normal?
I have always had the experience that as soon as the second mail arrived, the money had already been credited to my account.
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StarGames experience
Liked this post: gamble1, hustlehoff, RebellYell
Hello hustlehoff,
We've looked into your case. Thank you for describing it here too! Here it is from our point of view:
Thank you very much!
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StarGames experience
Liked this post: gamble1, StarGames_Official
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StarGames experience
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I can understand you, but it's not the employee's fault ^^. Even if he wasn't new and was misinformed: sh*t happens.
I've experienced enough of these scenarios at the gas station. Customers who quickly became irritated because I perhaps didn't know everything or was misinformed. I remember a guy who came up to me and ordered "a bockwurst". So I just packed the bockwurst without getting a roll to go with it. He was so freaked out, lol. He said that you don't have to say anywhere that you want a roll with it. I've had lots of customers who have ordered exactly that. A Bockwurst without the roll ^^ My mistake was not to ask the customer about it, but it was already very late and I was exhausted ^^ So offtopic finished, not that someone scolds me again
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StarGames experience
Liked this post: hustlehoff
I think it's really good that you've taken a stand, I personally can understand it, but the actual reality is different.
In my experience, the chat staff are trained or not trained - basically obsolete.
If you have a concern, it's always passed on to some department or other. We'll get back to you.
If you try to explain your request, even a little more passionately I'll say, you're presented as 'too stupid' or kicked out straight away - customer friendliness is something else. This is not meant to be a mimimi...
These are now personal experiences that I am sharing, as I have had bad experiences with the 'chat staff', whether licensed or unlicensed.
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StarGames experience
Liked this post: garfield68
but everyone has a bad day and there are supposed to be different characters in the world. I have experienced so many things in chats, but unfortunately I have not yet experienced that such a position was taken on it and I find that really strong from StarGames - also the fact that insults lead to the end of the chat....in other casinos it is written in many terms and conditions that you can get your entire account banned forever because of this. you can get upset but objectively...usually the person in the chat is the least to blame for a problem..if you have the feeling that the person in the chat has given the wrong information then you take screenshots and try it a few hours later with someone else....
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StarGames experience
Liked this post: Langhans, Saphira
i can already imagine what this, "a little more passionate" looks like and I don't even dare to write it before I get banned from GJ for a week Everyone try to be polite and if that doesn't work then any other option is definitely not an option that would lead to the goal! still laughing about the, "a little more passionate"
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StarGames experience
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No one is saying that I get offended when I write 'passionately'; you can point it out politely in an appropriate tone, but if all you get back is crude garbage, it's just a matter of... wording that's probably technically wrong... but so be it...
To each his own.
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