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Patizi, on 14th May. 2024 at 09:54 am CEST
Sonnenspiele.de experience?
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Wanted to hear times as your experience at Sonnenspiele.de is? have there today times to the test 10€ Deposited and now 100€ in payout, there are experiences in terms of duration, etc.?
Lg Hightower
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Sonnenspiele.de experience?
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Sonnenspiele.de experience?
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Have you heard anything in the meantime??I was able to request a payout, but have heard since Thursday nothing more except that the payout is verified.
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Sonnenspiele.de experience?
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Yes, I have. Documents have been verified in the meantime. But I still could not pay out because of a new error message. So I asked by mail...quick answer: "D a you have obtained the win from a bonus and have not yet made a Deposit, a withdrawal can only be made manually from us, after we have verified the bank account of you.
For this we still need a bank statement from you, so that we can process your withdrawal. This should contain the following information:
1. Your name, your current address and the date of issue, which must be not older than 3 months
2. IBAN and BIC / bank branch details
So should work....at least sometime the days Send tomorrow another bank statement there.
For me it currently looks like this: in the new casinos with D license it still hakt in several corners, but paid out.
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Sonnenspiele.de experience?
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Sonnenspiele.de experience?
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Then it started. Withdrawal not possible due to Verification issues. Upload documents? Chat? Not a chance. Instead, you have to write to email support 🤮 The reply from them alone took 3 days with the ludicrous information that I should send the documents by email. Ok, it didn't take 5 minutes, then he had his answer including the requested data attached, which is also no longer up to date to send sensitive pictures etc. by email. Really bad and I only did it because I wanted the Hunni that was already waiting for me. 2 hours later, SSp replied that the documents had arrived and would be forwarded to the relevant "finance department" (I always have to laugh when I hear that ... ) No response from them for 3 days. Account still not verified. Account balance now 60€.
Still don't know how the Az is supposed to work anyway, because they only have this lousy paylado and KK as payment methods. I could enter my Visa from the SKasse, but I don't want anything from them on my account, even if it's whitelisted blabla I just don't want it. That's why I asked here in the forum whether Visa payouts to Jeton KK work. That was actually my intention. But it looks like the 60 will be twisted tomorrow anyway, if nothing happens until then ... 🤷🏻♂️
Edit by Julian: Text was changed at the request of the member
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