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Online Casinos in general: PlayBoom - a complete rip-off?

Topic created on 26th May. 2025 | Page: 1 of 1 | Answers: 3 | Views: 335
DerKleineLugas
Visitor

PlayBoom - a complete rip-off?

26th May. 2025, at 09:26 pm CEST#1
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Moin,

i received a 200% bonus from PlayBoom today and deposited a small amount (20€). Accordingly, I received a bonus of 40€. Wagering requirements were 1600€. I played for hours and made a very nice sum, I wagered the 1600€ for a long time. Now I press withdraw and it says that a wagering requirement of €2300 is still open and if I request a withdrawal, my "bonus money" will be deleted.

I contacted the Live Chat, which unfortunately gave me little help apart from nonsense. I asked there how a wagering requirement of €1600 can suddenly become some arbitrary number. "Mixed Bets were used so the winning of real and Bonus money has been added on top of the requirement". Ehm, yeah okay? Just doesn't make sense.

Is PlayBoom no longer legitimate or how can I explain this nonsense? A wagering requirement of €1600 is a wagering requirement of €1600. There's no need to look for any excuses as to why there's suddenly still €2200 open.

I have now described the situation again by email, but if it's the same genius as in the live chat, I don't have good prospects. Does anyone have experience with Playboom and can tell me the best way to resolve the case?

This post has been translated automatically

Kapykapy
Amateur

PlayBoom - a complete rip-off?

26th May. 2025, at 10:46 pm CEST#2
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You can only play with Bonus money when you no longer have any real money in your account.

Only bets with bonus money count towards the wagering requirements

Read the T&Cs before denouncing companies here.

This post has been translated automatically

danny005
Elite

PlayBoom - a complete rip-off?

26th May. 2025, at 11:00 pm CEST#3
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At Playboom (or a sister casino?) some slots are quite strange. You can play with Bonus money and the normal wins are also counted as bonus money. But when you get to the free spins, the free spins winnings suddenly become real money and that is of little use if you still have bonus money to wager and real money is used first.

This post has been translated automatically

fros7byte
Amateur

PlayBoom - a complete rip-off?

28th May. 2025, at 01:07 am CEST#4
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I had something similar with them once. My Wagering requirements were several hundred thousand euros and got higher and higher with every spin^^

This post has been translated automatically

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