Hi guys, I won at Maneki Casino 100€ I tried to cash out did not work they said that I should upload a screenshot of my Paysafecard account together with the transaction and my full name because I had previously deposited with paysafe.
The problem is that with the app on the smartphone there is no option that could show everything in a screenshot with the browser on the cell phone either.
On the computer, but only the first name is displayed in the upper left corner, which I then sent and they have not accepted it?
Does someone know better and could help me?
Write to the chat and explain the situation to them - they should actually know that the screenshot is not possible as requested
Otherwise, they should explain to you how the whole thing should be possible and or suggest you an alternative way
In my opinion, the screenshot as they demand it, exactly as you describe, namely not possible to create
Can't you just log in on the PC? There are also transaction lists.
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Anonym
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Paysafecard account
1st Mar. 2021, at 07:24 pm CET#5
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Blubbo33 wrote on 01.03.2021 at 15:21: Go to mypaysafe by mobile via browser, log in and then go to settings, the page is too long for a screenshot though then split it into 2 screenshots .
But that is often the problem - I had already the case, with another wallet and other casino, that two screenshots have not been accepted or only after countless discussions with them.
Paysafecard account
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The problem is that with the app on the smartphone there is no option that could show everything in a screenshot with the browser on the cell phone either.
On the computer, but only the first name is displayed in the upper left corner, which I then sent and they have not accepted it?
Does someone know better and could help me?
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Paysafecard account
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NoSkill_NoKill
Otherwise, they should explain to you how the whole thing should be possible and or suggest you an alternative way
In my opinion, the screenshot as they demand it, exactly as you describe, namely not possible to create
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Paysafecard account
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Paysafecard account
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jackson45
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Paysafecard account
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But that is often the problem - I had already the case, with another wallet and other casino, that two screenshots have not been accepted or only after countless discussions with them.
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Paysafecard account
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just do the desktop view on the smartphone, press on the top right on the three dots facing each other
Then in paysafekonto click on account and then on setting, then you have all the data on one page and can make screenshot.
And the transaction from the money transfer exactly the same in the desktop website view.
Then you can see the transaction and open it with the complete data and take a screenshot.
I have Android do not know if it works with other operating systems?
Greetings
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Paysafecard account
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Short addendum, I had also done it with Maneki so and then got the money
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