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Online Casinos in general: Novoline.com

Topic created on 31st Jan. 2024 | Page: 1 of 1 | Answers: 8 | Views: 699
Ashesz
Rookie
Hi guys 🙋‍♂️

I just played book of ra deluxe at novoline.de (bet to 40 cents)

Had then in the free spins extension and was then at game 13/20, suddenly connection gone background gray, I go back and then open the game again, yes great want my free spins no longer there, ie the game was not resumed, have written to support the now suffer the further!

Has this ever happened to you and if so how did they fix it?

In any case, I would currently be careful with novoline.de or Book of ra deluxe, not that you have a few hundred of yours on a euro game, the game crashes and the money is gone!

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Julian
Elite
Hello Ashesz,

Such an error can occasionally occur and is not actually the direct fault of the casino/gaming libraries.
This is a mistake that can happen on the part of the game manufacturer and could have happened with any provider.
In such a process, the Provider (in your case Novoline) asks the game provider to check the case.
As soon as the error in your session is identified and the provider gives the green light, so to speak, with the relevant details, you should immediately receive your free spins winnings from the casino.

This has happened several times in the past, and has also happened to me personally with another provider.
I sincerely hope that the error is rectified quickly.

If you do not receive a reply after a longer period of time, you are welcome to contact me privately, otherwise I can try to get in touch with our contact person for you.

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Ashesz
Rookie

Julian wrote on 31.01.2024 at 15:22: Hello Ashesz,

Such an error can occasionally occur and is actually not directly due to the casino / game libraries.
This is a mistake that can happen on the part of the game manufacturer and could have happened with any provider.
In such a process, the Provider (in your case Novoline) asks the game provider to check the case.
As soon as the error in your session is identified and the provider gives the green light, so to speak, with the relevant details, you should immediately receive your free spins winnings from the casino.

This has happened several times in the past, and has also happened to me personally with another provider.
I sincerely hope that the error is rectified quickly.

If you do not receive a reply after a longer period of time, you are welcome to contact me privately, otherwise I can try to get in touch with our contact person for you.

Ok, thank you 👍


Because this has never really happened to me personally, I'm just a bit afraid that I won't get the win + the remaining free spins 😬 (probably because it's never really happened to me 😅)

If I don't hear anything for a while now, I'll definitely take you up on your offer 💪

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Ashesz
Rookie
So I now have a question they have now credited me 36 euros, I could not play the remaining games myself, they would have evaluated it right away!


Is that right, because I have to trust them blindly that nothing came!

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zocker0815
Top Member

Ashesz wrote on 31.01.2024 at 16:31: So I now have a question they have now credited me 36 euros, I could not even play the remaining games myself one would have evaluated the same!


Is that right, because I have to trust them blindly that nothing came!

yes that will be right, they will see what you would have won....


in case you're not aware, as soon as the free spins start, your win is already determined without even having to press the start button, you can even, if i'm not mistaken, somehow see with the browser how much you'll win at the end of the free spins even though they haven't even started yet

this was once discussed here in the forum, how exactly it works now i don't know anymore but it is possible to know what you will get at the end before the free spins start

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Rasmik12
Top Member

Ashesz wrote on 31.01.2024 at 16:31: So I now have a question they have now credited me 36 euros, I could not even play the remaining games myself one would have evaluated the same!


Is that right, because I have to trust them blindly now that nothing came!

Everything sounds right.

The result is already certain.
The free spins are just an animation.

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Ashesz
Rookie

Rasmik12 wrote on January 31st, 2024 at 4:56 pm:

Everything sounds right.

The result is already known.
The free spins are just an animation.

Ok all right then thank you, then this is finished 👍

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hustlehoff
Expert
You could still ask for the exact history of all free game rounds, they must have a log. Trust is good, control is better, as the saying goes.

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roccoammo11
Expert
but they always say you should look forwards and never backwards Wasn't it the case that the individual FS are not listed at the casino but only the win?

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