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Online Casinos in general: Nightrush does not release payout

Topic created on 20th Aug. 2019 | Page: 1 of 2 | Answers: 17 | Views: 4,299
Topolina
Rookie

Nightrush does not release payout

20th Aug. 2019, at 08:01 pm CEST#1
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So, now I actually have to create my first (negative) post here as well...

It's about the Nightrush Casino. There I managed to wager the bonus and wanted to withdraw 500€ on Saturday morning. I was already verified, however, I was not quite sure if it arrived there because I could not see it, because of technology or what I know. So I sent it again by email. But since I neither got any email regarding the payout (confirmation whatever...), as I'm used to from other OC's, nor an answer to my document, I asked in the chat if everything arrived and so... Thereupon the support staff told me that I made a small mistake with my bank account, but it was no problem at all, then I canceled the payout and gave the same amount again for payout and this time everything was correct without errors...
And since then, unfortunately, happens on the part of Nightrush nothing more...

Saturday evening I asked again in the chat and got a super curious answer, so at least I have never heard something like this from an OC... And namely the payment department is currently still waiting for the money of my Deposit via Sofort Banking?
So I had sent a screenshot of this transfer long ago and it was accepted already in the morning. The chat also said that it was not about a document from me but that they are just still waiting for the money of my deposit from Sofort. .
Sunday I asked again several times, but none of the support staff mentioned this nonsense of support
Ok, then I thought Monday it will go out for sure, because according to my account statement also the deposit by Sofort will be booked on Monday... And until now my payout was still not processed. Every time the different support people tell me different standard stories, I have to wait blah blah... Today I was told again this nonsense with Sofort Banking, so the lady said this time not that they are waiting for the money of my deposit but for a confirmation of the deposit from Sofort and that they have not yet received an answer from Sofort and I just have to wait. And this despite the fact that I pointed them to their AGB'S, where it is proudly claimed that a withdrawal is actually processed normally within 24 hours...

Meanwhile, I have also given my remaining balance of 250 € to pay out, because I'm guaranteed in this Saftlade never gamble away another cent!

Has anyone of you ever had something like this, that the customer must wait for a withdrawal because the casino supposedly needs a confirmation from online banking and immediately banking supposedly 3 days after this payment still does not react?
Especially since the payee is not Nightrush directly anyway but that just officially went to the group Bethard Group. Only in the reason for payment it says Nightrush...

It all seems really strange to me, but actually I have never had any problems with casinos of the Bethard Group...

Does anyone know what I can do now to finally get my money? I could really puke so, especially because it went now ne zeitlang not sooo well with me and I would be with the total 750 € once again in the plus...... I feel really just f**ked by the OC.

Thanks already!

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Anonym

Nightrush does not release payout

20th Aug. 2019, at 09:04 pm CEST#2
1 Like

Liked this post: Anonym
This is nothing absurd and no reason to shoot the OC immediately in the wind. It takes a few days until an instant transfer is actually booked and after there have been problems in recent times and the OCs then did not get the money they will probably play it safe here.
If you make a Sofort Überweisung is sent by Sofort only a confirmation of the amount to the recipient and the OCs then let that apply, so you can play immediately. The booking is then made as written in the days after.
It can already be that the financial department of the OCs checks a payout whether the actual booking has already been made and does not pay out before they have it.
So just be patient, it will work itself out. It can the OC also nothing for it, the problems lately has quite clearly Sofort.

This post has been translated automatically

Topolina
Rookie

Nightrush does not release payout

20th Aug. 2019, at 09:17 pm CEST#3
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But it's bullshit to claim that they are waiting for a confirmation of the Deposit from Sofort, when according to the account statement it was already posted yesterday and anyway I have never read or heard such garbage in my 2 years as an OC player anywhere, not even in a forum or something.

And apart from that, the fact is that the money is immediately available to me in the OC because it is immediately debited online from my bank account and the OC also has a screenshot of this booking, so how much confirmation do they still want? This is really no reason not to give me my payout because I as a customer have nothing to do with it.

And in general, the whole behavior of the 4 days has been really funny, that does not look like seriousness at all. And yet, if I as a customer am only stalled and not taken seriously, that is definitely more than enough reason for me to avoid such unnecessary sites in the future

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Kleinkariert
Expert

Nightrush does not release payout

20th Aug. 2019, at 10:21 pm CEST#4
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Topolina wrote on 08/20/2019 at 21:17: But it's bullshit to claim that they are waiting for a confirmation of the Deposit from Sofort, when according to the bank statement it was already posted yesterday and anyway, I have never read or heard such garbage anywhere in my 2 years as an OC player, not even in any forum or anything.

And apart from that, the fact is that the money is immediately available to me in the OC because it is immediately debited online from my bank account and the OC also has a screenshot of this booking, so how much confirmation do they still want? This is really no reason not to give me my payout because I as a customer have nothing to do with it.

And in general, the whole behavior of the 4 days has been really funny, that does not look like seriousness at all. And yet, if I as a customer am only stalled and not taken seriously, that is definitely more than enough reason for me to avoid such unnecessary sites in the future.

These cases are in any case in the forums inside (eg https://www.gamblejoe.com/forum/casinobeschwerden/sunnyplayer/auszahlung-abgelehnt-bei-sunnyplayer-wegen-warten-auf-bestatigung-von-sofort-ag-41613/). This can sometimes happen is not so nice, but usually it is done within a week. You as a customer have to do with it insofar as it is your deposit and has not yet arrived on the account of the casino. You can also complain to Sofort why they have not yet confirmed it.

You will most likely receive your money, so do not panic now and just wait more you can do as a customer at least now.

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Anonym

Nightrush does not release payout

20th Aug. 2019, at 10:50 pm CEST#5
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Chill, had the same problem also with LeoVegas and Sunnyplayer. With sofortbanking this is unfortunately the case. With giropay and Trustly I never had such problems

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chriss1808
Experienced

Nightrush does not release payout

20th Aug. 2019, at 11:15 pm CEST#6
1 Like

Liked this post: Avatar von Falko Falko
Topolina wrote on 08/20/2019 at 21:17: But it's bullshit to claim that they are waiting for a confirmation of the Deposit from Sofort, when according to the bank statement it was already posted yesterday and anyway, I have never read or heard such garbage anywhere in my 2 years as an OC player, not even in any forum or anything.

And apart from that, the fact is that the money is immediately available to me in the OC because it is immediately debited online from my bank account and the OC also has a screenshot of this booking, so how much confirmation do they still want? This is really no reason not to give me my payout because I as a customer have nothing to do with it.

And in general, the whole behavior of the 4 days has been really funny, that does not look like seriousness at all. And yet, if I as a customer am only stalled and not taken seriously, that is definitely more than enough reason for me to avoid such unnecessary sites in the future.

today is grad times tuesday on we to ask can save you eh times have a little patience some here are really funny

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Topolina
Rookie

Nightrush does not release payout

21st Aug. 2019, at 12:57 am CEST#7
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chriss1808 wrote on 20.08.2019 at 23:15
today is grad times tuesday on we to ask you can save anyway times have a little patience some here are really funny

This post has been translated automatically

Topolina
Rookie

Nightrush does not release payout

21st Aug. 2019, at 12:57 am CEST#8
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Nobody has liked this post so far
-- This post was deleted --

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Topolina
Rookie

Nightrush does not release payout

21st Aug. 2019, at 01:02 am CEST#9
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chriss1808 wrote on 20.08.2019 at 23:15
today is grad times tuesday on we to ask can save you anyway times have a little patience some here are really funny

Fortunately, I asked on the we, otherwise I would not know today that I had something wrong with the first payout!
Where is that please funny, if I do not see if all my documents were uploaded and accepted, that I then ask the support?

Yes yes, here are some very funny...

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Topolina
Rookie

Nightrush does not release payout

21st Aug. 2019, at 01:02 am CEST#10
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Nobody has liked this post so far
capriz wrote on 20/08/2019 at 22:50: Chill, had the same problem also at LeoVegas and Sunnyplayer. With sofortbanking it's the same unfortunately. With giropay and Trustly I never had such problems.

This post has been translated automatically

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