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Online Casinos in general: Interwetten - never experienced

Topic created on 04th Jan. 2022 | Page: 1 of 3 | Answers: 29 | Views: 5,618
Gamble14
Rookie

Interwetten - never experienced

4th Jan. 2022, at 03:56 am CET#1
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Dear friends,

even though I sometimes advertise Interwetten here - leave it alone.

What I have to experience there currently mocks any description.

About 3 weeks ago I requested an overview of all my deposits and withdrawals that I have made at IW. Actually only because of the fact that my VIP advisor has told me despite the month-long loss permanently: "Over the short period you are in the plus...". Now I wanted to stop even times ne overview and gambling with 1.1. yes.

Do you know what I received on multiple request? A document with a whopping 35,300 pages. With ALL transacted employments etc.. The PDF has over 80 MB and is difficult to load. When I asked if this was serious and what I should do with it, I only received the message that it was within the legal framework and that this was the only way.

Apart from the fact that the document is faulty (the last 6,000 pages are missing - because they probably never export such things themselves), it is not possible for me to get an overview of the whole thing. According to IW, I should not see how much I have paid in and paid out.

Can the MGA help with something like this? Or a lawyer of my own? I really haven't experienced anything like this before. Harassment to the power of 1000.

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Falke
Expert

Interwetten - never experienced

4th Jan. 2022, at 05:12 am CET#2
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Haha, they assume that you want to reclaim the money and try to make it more difficult for you. In order to reclaim the money you have to prove how much you have gambled there.

And no lawyer digs through 35,000 pages

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frapi07
Expert

Interwetten - never experienced

4th Jan. 2022, at 10:29 am CET#3
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Gamble14 wrote on 04/01/2022 at 03:56: Dear friends,

even if I sometimes advertised Interwetten here - leave it alone.

What I have to experience there currently mocks any description.

About 3 weeks ago I requested an overview of all my deposits and withdrawals that I have made at IW. Actually only because of the fact that my VIP advisor has told me despite the month-long loss permanently: "Over the short period you are in the plus...". Now I wanted to stop even times ne overview and gambling with 1.1. yes.

Do you know what I received on multiple request? A document with a whopping 35,300 pages. With ALL transacted employments etc.. The PDF has over 80 MB and is difficult to load. When I asked if this was serious and what I should do with it, I only received the message that it was within the legal framework and that this was the only way.

Apart from the fact that the document is faulty (the last 6,000 pages are missing - because they probably never export such things themselves), it is not possible for me to get an overview of the whole thing. According to IW, I should not see how much I have paid in and paid out.

Can the MGA help with something like this? Or a lawyer of my own? I really haven't experienced anything like this before. Harassment to the power of 1000

I don't know about IW, but that sounds like your game history. I would write them an email, asking them not to send the game history, but something like a balance sheet.

But I think it's bad if you can't look that up on the website under your profile. This function has every serious site and is nothing special.

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DieWunderharke5000
Top Member

Interwetten - never experienced

4th Jan. 2022, at 11:02 am CET#4
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Liked this post: Avatar von Jenrud2011 Jenrud2011, Avatar von Rainmann Rainmann
Gamble14 wrote on 04/01/2022 at 03:56: Dear friends,

Can the MGA help with something like this? Or a lawyer of your own? I really haven't experienced anything like this. Harassment to the power of 1000.

And then? What do you want to achieve? Do you want to demand money back?

If you stopped gambling on 1.1., why do you stress yourself with something like that? Leave it behind and don't get angry about it. Enjoy your life and don't waste your time on it. I don't see any reason as long as you don't want to ask for money back

If you really just want to see how much you deposited and how much you lost, you can easily create a statement with the payment method you used

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Gamble14
Rookie

Interwetten - never experienced

5th Jan. 2022, at 04:19 am CET#5
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DieWunderharke5000 wrote on 04/01/2022 at 11:02 AM
Then what? What do you want to achieve? Do you want to claim money back?

If you stopped gambling on 1/1, why are you stressing about something like this? Leave it behind and don't get angry about it. Enjoy your life and don't waste your time on it. I don't see any reason as long as you don't want to ask for money back

If you really just want to see how much you deposited and how much you lost, you can easily create a statement with the payment method you used.

I was there for over 3 years. I deposited with different payment methods. for 2 years exclusively Paysafecard. So impossible.

I would like to know how much I left there. I do not understand the problem. 2 weeks ago I also requested this from Casumo. I also gambled there for a long time. Within 2 hours I got it without a hitch although I have not had an account there for almost a year

What I would like to achieve? I want to know what the fun has cost me. In order to be able to close with it also more easily. It's my right as a customer to see how much you have spent or? Are you one of those OC ass-kissers who thinks he's really important as a customer there?

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Gamble14
Rookie

Interwetten - never experienced

5th Jan. 2022, at 04:33 am CET#6
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frapi07 wrote on 04/01/2022 at 10:29 AM
I'm not familiar with IW, but that sounds like your game history. I would email them, asking them not to send your game history, but something like a balance sheet.

But I think it's bad if you can't look that up on the website under your profile. This function has every serious site and is nothing special.

Yes, but I have clearly requested the payments. I wrote to my supervisor right away and asked him to please send me only the cash-ins. He said only defiantly: "Goes only so". For me, this is unbelievable. Not even a Curacao casino proceeds in such a way. I have now turned to the MGA and will probably hand over the whole nem lawyer

Now I want to get the whole file. With Access I can filter it quite easily. But the procedure is just crazy for me.

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Falke
Expert

Interwetten - never experienced

5th Jan. 2022, at 05:13 am CET#7
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Gamble14 wrote on 05/01/2022 at 04:33 PM

Yes, but clearly requested the in-payments. I wrote to my supervisor right away and asked him to please send me only the cash-in payments. He said only defiantly: "Goes only so". For me, this is unbelievable. Not even a Curacao casino proceeds in such a way. I have now turned to the MGA and will probably hand over the whole nem lawyer

Now I want to get the whole file. With Access I can filter it quite easily. But the procedure is just crazy for me.

I have requested exactly the same thing there and yes, it still worked quite normally that one has received the list of deposits and withdrawals.

I'll tell you why they do that. They have received some lawsuit and want to make it extremely difficult for the lawyers to get the necessary data that you need to be able to file it in court

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frapi07
Expert

Interwetten - never experienced

5th Jan. 2022, at 05:18 am CET#8
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Gamble14 wrote on 05/01/2022 at 04:33 PM

Yes, but clearly requested the in-payments. I wrote to my supervisor right away and asked him to please send me only the cash-in payments. He said only defiantly: "Goes only so". For me, this is unbelievable. Not even a Curacao casino proceeds in such a way. I have now turned to the MGA and will probably hand over the whole nem lawyer

Now I want to get the whole file. With Access I can filter it quite easily. But the procedure is just crazy for me.

In your place, I would have first threatened them with this and nicely documented with paragraphs that they are legally obligated to provide you with a clear overview of your deposits and withdrawals, before I turn to the MGA and / or call in a lawyer. Possibly there is something like support mail. There I would have also started an attempt. I have often made the experience that the support by mail is much better than the service chat. It would also be too much effort for me to run after the whole thing. The MGA needs at least 3-4 weeks until they answer. Likewise, a lawyer will not be able to solve the problem in a few days.

If you really don't care about the money, then I would just close with it and get an estimate. Running after them will only cost you time and nerves unnecessarily. It's just my personal advice that I'm giving you. But of course you are free to act as you want to act

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Gamble14
Rookie

Interwetten - never experienced

5th Jan. 2022, at 06:23 am CET#9
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frapi07 wrote on 05.01.2022 at 05:18
If I were you, I would have threatened them first, and then I would have documented with paragraphs that they are legally obligated to provide you with a clear overview of your deposits and withdrawals, before I turned to the MGA and/or a lawyer. Possibly there is something like support mail. There I would have also started an attempt. I have often made the experience that the support by mail is much better than the service chat. It would also be too much effort for me to run after the whole thing. The MGA needs at least 3-4 weeks until they answer. Likewise, a lawyer will not be able to solve the problem in a few days.

If you really don't care about the money, then I would just close with it and get an estimate. Running after them will only cost you unnecessary time and nerves. It's just my personal advice that I'm giving you. But of course you are free to act as you want to act.

Well I did. The timeline:

- Requested on the IW site via support
- Immediately received answer and immediate question why I want this
- After that no answer. After 5 days I asked my VIP manager. No answer.
- Then I called IW - they said: It's already in the department.
- Then suddenly my VIP advisor answers: He said that the legal obligation for "delivery" is 30 days.
- Well, waited. After a little more than 2 weeks, I received the link to download with an individual password. Then just this massive list.

Further:

- VIP advisor instant contacted and asked if it was a mistake. I wanted only deposits and withdrawals. His answer: "Is so, can not be otherwise and IW has fulfilled the legal obligation with it". Since I thought to myself, something is wrong there.

- I contacted IW support again and told them that the document is not complete or incorrect. Since then I have not received an answer. That was 3 days ago. Not even my VIP support has answered more on it.

- Now I have contacted the MGA. And today I looked at this class action thing and expect a call back from them. My problem: I don't even know how much I lost/won at IW. But I'll gladly accept the call from the lawyers there, also to clarify the situation with IW. It won't be the first time.


Actually, I wanted to put this to rest on January 1, yes. I could also, yes. I wanted nothing more than a conclusion and an overview of the many years. That's all it was. But when they treat me like this, they arouse my interest. And yes, that's how I tick, unfortunately. If someone comes to me like that, then I play the game to the end

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Blubbo33
Elite

Interwetten - never experienced

5th Jan. 2022, at 08:54 am CET#10
1 Like

Liked this post: Avatar von DieWunderharke5000 DieWunderharke5000
Gamble14 wrote 05.01.2022 at 06:23

Well I did. Timeline:

- Requested on the IW site via support
- Immediately received answer and immediate question why I want this
- After that no answer. After 5 days I asked my VIP manager. No answer.
- Then I called IW - they said: It's already in the department.
- Then suddenly my VIP advisor answers: He said that the legal obligation for the "delivery" is 30 days.
- Well, waited. After a little more than 2 weeks, I received the link to download with an individual password. Then just this massive list.

Further:

- VIP advisor instant contacted and asked if it was a mistake. I wanted only deposits and withdrawals. His answer: "Is so, can not be otherwise and IW has fulfilled the legal obligation with it". Since I thought to myself, something is wrong there.

- I contacted IW support again and told them that the document is not complete or incorrect. Since then I have not received an answer. That was 3 days ago. Not even my VIP support has answered more on it.

- Now I have contacted the MGA. And today I looked at this class action thing and expect a call back from them. My problem: I don't even know how much I lost/won at IW. But I'll gladly accept the call from the lawyers there, also to clarify the situation with IW. It won't be the first time.


Actually, I wanted to put this to rest on January 1, yes. I could also, yes. I wanted nothing more than a conclusion and an overview of the many years. That's all it was. But when they deal with me like this, they arouse my interest. And yes, that's how I tick, unfortunately. If someone comes to me like that, then I play the game to the end

First of all, I think it's cheeky to call someone a casino ass kisser just because he writes something that you might not like.

And if I now read that you write chargeback to sue, then that was and is probably also the reason and not I would like to know etc.. To have a proper conclusion with the casino?!

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