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Online Casinos in general: Help, Cosmicslot1.co has deactivated my account

Topic created on 30th Nov. 2023 | Page: 1 of 2 | Answers: 16 | Views: 1,107
A****8
Hello,

My friend recommended the site cosmicslot1.co to me and I registered there tonight. i deposited €120 and withdrew €600.
This morning I was shocked to discover that my account had been blocked.
I immediately contacted the chat and asked what was going on and what the problem was.
They claim that I have violated the duplicate rules and my account cannot be reopened.
They had checked data and logins and found a duplicate.
I was NEVER registered on this site.
But I was playing with my girlfriend's cell phone tonight and we have the same password. Could that be the reason? But that can't be the case. I can actually play from any cell phone, can't I? That makes no sense to me and can't be an explanation.
The casino has offered to refund my €120.
But I want the win, because I didn't do anything wrong! That was my first account!
Strangely enough, depositing always went smoothly, it didn't matter with a duplicate rule, but when it comes to withdrawing, then of course there are problems.
For me, this is pure fraud and I feel totally cheated.
What can I do now to get my money?
Thank you in advance and best regards.

Addendum: I was given a nickname in one of their emails which is supposed to be my duplicate. I have never heard this nickname before in my life. I honestly believe that the casino simply doesn't want to pay out and may even have created a separate account to claim that I have a second one. I can't explain it any other way!

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WithoutWings
Top Member
I only know that I got an e-mail a few days ago that Cosmicslots is closing on 30.11 ... that would be today.

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A****8

WithoutWings wrote on 30.11.2023 at 14:55: I only know that I got an email a few days ago that Cosmicslots is now closing on 30.11 ... that would be today.

I asked in the chat, that's not true.

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Falko
Icon

Asianlove0608 wrote on 30.11.2023 at 14:36: Hello,

My friend recommended the site cosmicslot1.co to me and I signed up there tonight. deposited 120€ and paid out 600.
This morning I realize with horror that my account has been blocked.
I immediately contacted the chat and asked what was going on and what the problem was.
They claim that I have violated the duplicate rules and my account cannot be reopened.
They had checked data and logins and found a duplicate.
I was NEVER registered on this site.
But I was playing with my girlfriend's cell phone tonight and we have the same password. Could that be the reason? But that can't be the case. I can actually play from any cell phone, can't I? That makes no sense to me and can't be an explanation.
The casino has offered to refund my €120.
But I want the win, because I didn't do anything wrong! That was my first account!
Strangely enough, depositing always went smoothly, it didn't matter with a duplicate rule, but when it comes to withdrawing, then of course there are problems.
For me, this is pure fraud and I feel totally cheated.
What can I do now to get my money?
Thank you in advance and best regards.

Addendum: I was given a nickname in one of their emails which is supposed to be my duplicate. I have never heard this nickname before in my life. I honestly believe that the casino simply doesn't want to pay out and may even have created a separate account to claim that I have a second one. I can't explain it any other way!

If you and your girlfriend each have a separate player account in the casino and you both play from the same Internet address on your respective player accounts, then this is a violation and is called double IP. This is prohibited. You may not play in a casino from a shared IP with two different player accounts. If you now had an Internet connection and 2 computers at home, where you play in a casino on 1 computer and your girlfriend also plays in the casino on the other computer, each with their own player account, this is also prohibited. The fact that you played on her cell phone in the casino is exactly the same, because you are not playing there via different IPs, but via a shared IP. For the casino, it looks as if someone has opened 2 accounts there, which is strictly forbidden. They can easily track this.

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WithoutWings
Top Member
Ah sorry Comboslots has closed ...mixed up😅

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A****8

Falko wrote on 30.11.2023 at 16:08:

If your girlfriend and you each have a separate player account in the casino and both play there from the same Internet address on your respective player accounts, then this is a violation and is called double IP. This is prohibited. You may not play in a casino from a shared IP with two different player accounts. If you now had an Internet connection at home and 2 computers, where you play in a casino on 1 computer and your girlfriend also plays in the casino on the other computer, each with their own player account, this is also prohibited. The fact that you played on her cell phone in the casino is exactly the same, because you are not playing there via different IPs, but via a shared IP. To the casino, it looks as if someone has opened 2 accounts there, which is strictly forbidden. They can easily track this.


Thanks for the answer. I have received an email from cosmicslots and they give me a username that is supposed to be my duplicate, which I have never heard of and don't know and they won't give me any more information. It definitely sounds like a scam to me. They're claiming something and won't back it up.

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T0uchTheSky
Expert
The fact that the casinos say or state in their terms and conditions that the same IPs are forbidden blabla is actually nonsense, because most private households usually get a new IP after 24 hours. In addition, if you are on the move with your cell phone, you also have a different IP depending on your location.

And at some casinos, Vpn is allowed, i.e. everyone who uses the same Vpn Provider and selects the same Vpn server has the same IP anyway.

The casinos actually use other things than IP to identify duplicate accounts. Anyone who logs in to a casino will have many other things logged by the casino. Device information from the PC or cell phone, especially the Mac address from the network card and modem from the PC and cell phone, because each Mac address is unique worldwide.

Gamble Joe uses device information, IP and most likely also the Mac address to identify duplicate accounts

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danny005
Elite
Cosmicslot is one of the few casinos that have blocked me and thus kept my payout for themselves. Without giving any reason.

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danny005
Elite

T0uchTheSky wrote on 30.11.2023 at 17:00: That the casinos say or in their terms and conditions that the same IPs are forbidden blabla is actually nonsense, because most private households usually get a new IP after 24 hours. Moreover, if you are on the move with your cell phone, you also have a different IP depending on your location.

And at some casinos, Vpn is allowed, i.e. everyone who uses the same Vpn Provider and selects the same Vpn server has the same IP anyway.

The casinos actually use other things than IP to identify duplicate accounts. Anyone who logs in to a casino will have many other things logged by the casino. Device information from the PC or cell phone, especially the Mac address from the network card and modem from the PC and cell phone, because each Mac address is unique worldwide.

Gamble Joe uses device information, IP and very probably also the Mac address to identify duplicate accounts

MAC address cannot be read out at all. At least not a website with the usual browser information.

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A****8

danny005 wrote on 30.11.2023 at 17:04: Cosmicslot is one of the few casinos that have blocked me and thus kept my payout for themselves. Without giving any reason.

Unbelievable. My girlfriend was always able to cash out normally, so I don't understand how this can happen now. Have you done anything about it? Despite several emails asking them to provide me with proof and give me my money, they are now ignoring me and not replying at all. That makes me so angry. Depositing always works without any problems, it doesn't matter if you have 10 other accounts, taking money always works. But when it comes to cashing out, it's a problem. And it's all a lie. And I really don't want to be taken for a ride.

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danny005
Elite

Asianlove0608 wrote on November 30, 2023 at 7:56 pm:

Unbelievable. My girlfriend has always been able to pay out normally, so I don't understand how this can happen now. Have you done anything about it? Despite several emails asking them to prove the whole thing and give me my money, they're now ignoring me and not replying at all. That makes me so angry. Depositing always works without any problems, it doesn't matter if you have 10 other accounts, taking money always works. But when it comes to cashing out, it's a problem. And it's all a lie. And I really don't want to be taken for a ride.

I wrote dozens of emails after I submitted documents for KYC. Nothing has happened. At some point I gave up. It wasn't such a large sum, but it was still annoying. Since then, I've stayed away from unknown Curacao shops.

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A****8
Addendum :
Despite repeated emails and requests to prove to me that the second account mentioned is mine, this is not followed up.
I get back the €120 I paid in, the winnings of just under €500 are retained. What else.
I hereby advise everyone against registering and playing at this casino.
I was scammed and recommend everyone to play at another casino so that this does not happen to anyone else.
I hereby say goodbye to this site, I will stop playing. All the best to you.

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CaNna09
Amateur
It's still Halloween for them too ^^

Wish you all the best for the future;)

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roccoammo11
Expert
never play on the same device as someone else & with shared wifi use there can also be problems with payouts with many! bizzocasino once had problems with me & my girlfriend in this regard. only had the shared wifi. after an explanation, a no Deposit bonus was paid out to my girlfriend out of goodwill & I was blocked for all bonuses. both can continue to play there. with others you are immediately blocked without explanation. I now always register in an oc without wifi & when I later use the same wifi as my girlfriend there are actually never any problems!

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flaschenposter
Amateur

Asianlove0608 wrote on 01.12.2023 at 12:32: Addendum :
Despite repeated emails and requests to prove to me that the second account mentioned is mine, this is not followed up.
I get my deposited 120€ back, the winning amount of almost 500€ is withheld. What else.
I hereby advise everyone against registering and playing at this casino.
I was scammed and recommend everyone to play at another casino so that this does not happen to anyone else.
I hereby say goodbye to this site, I will stop playing. All the best to you.

sorry - no offense! - but the whole thing sounds a bit like "internet driving license??? - maybe someday, when I can ride a tricycle without an accident. Maybe...".


of course they don't want to pay (you certainly don't pay taxes voluntarily/joyfully either!). But by breaking their rules, you're also making it as easy as possible for them.

With reputable companies, it's no problem to simply click on "Terms and conditions/AGB READ AND ACCEPTED". What about the fact that this could sometimes be problematic with, let's say, "semi-shady Caribbean online casinos"? Sorry, but you could probably think about it yourself.

And to be honest: they are even accommodating enough to refund your bet. Unfortunately, you can't even chalk the whole thing up to having paid for it!

You could have tried to get the money back not from goodwill, but with an email from the consumer advice center. Or by sending two 2-meter cabinets from InkassoMoscow (or similar) on a tourist flight to the Caribbean...

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