My friend recommended the site cosmicslot1.co to me and I registered there tonight. i deposited €120 and withdrew €600.
This morning I was shocked to discover that my account had been blocked.
I immediately contacted the chat and asked what was going on and what the problem was.
They claim that I have violated the duplicate rules and my account cannot be reopened.
They had checked data and logins and found a duplicate.
I was NEVER registered on this site.
But I was playing with my girlfriend's cell phone tonight and we have the same password. Could that be the reason? But that can't be the case. I can actually play from any cell phone, can't I? That makes no sense to me and can't be an explanation.
The casino has offered to refund my €120.
But I want the win, because I didn't do anything wrong! That was my first account!
Strangely enough, depositing always went smoothly, it didn't matter with a duplicate rule, but when it comes to withdrawing, then of course there are problems.
For me, this is pure fraud and I feel totally cheated.
What can I do now to get my money?
Thank you in advance and best regards.
Addendum: I was given a nickname in one of their emails which is supposed to be my duplicate. I have never heard this nickname before in my life. I honestly believe that the casino simply doesn't want to pay out and may even have created a separate account to claim that I have a second one. I can't explain it any other way!
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