I've been playing online casino for more than 5 years now but this experience I'm having right now is unbelievable. The casino in question is "Casiqo".
I have a 27,000x gehittet at Rezor returns and would now like to withdraw the money.
Deposited with Skrill and banktransfer.
For Verification I sent proof of address, perso, bank statements for the last two months with name etc, photo of bank card front and back and a screenshot of skrillaccount. It has all been accepted and is on approved.
When I want to pay out then I get a rejection from the department(automatic reply) that they would like to have a bank statement with name etc.. But this is already approved. The support also sends me automatic answers and refers to the automatic answer from the department.
In short: you get a request to submit documents that are already approved.
The payment was requested on 14.09. Since then I am fighting with the support and ask why it does not come to the disbursement. I do not receive any answer.
It seems as if they want to stall me to spend the money and sometimes reacts only after 2-3 days to my emails, which contain automatic responses without specific reference to missing documents.
I have already complained to mga and the pogg. The ticket is being processed.
The payout before in the amount of 150 euros was made 3 weeks ago at CasiQo without any problems
It's just an experience that tempts me to never play again, as casinos do what they feel like when needed.
Maybe someone has an idea. Just for emphasis again, the account statement and skrill are fully verified and have been for days already.
Thanks who has read this far.
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