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Online Casinos in general: Dark King free spins just disappeared.

Topic created on 20th Nov. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,835
Falke
Expert

Dark King free spins just disappeared.

20th Nov. 2020, at 02:59 am CET#1
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Hello

I have played in a casino known as very reputable.
What I do there more often is collect free spins. So play a game until the free spins come, then close the game and open the next game.

When I wanted to play my collected free spins afterwards, it worked with all of them as usual, but not with Dark King.

The game could no longer be opened and an error message came up.
From my tablet, the game could be opened again, but there were no more free spins. From the laptop, the game still could not be opened

So I wrote to the support and they said they have forwarded it directly.
So far so good and nothing unusual. Normal process.

A few hours later I suddenly received 60 cents credited to my account, which corresponds to the bet amount of my free spins.
I then opened Dark King again and it suddenly ran from the laptop again. However, the free spins were gone.

I immediately wrote to the support again why they credited me 60 cents, because that could certainly not be the win from the free spins. The answer was only that it was forwarded to the appropriate department

What I fear now is that they have simply refunded me the 60 cents and thus the matter is closed for them.
Which is of course unacceptable, since the free spins are hard to get especially with Dark King and have great potential for a high win.

How do you see this?
It seems like I'm being robbed of my free spins here, right?

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zocker0815
Top Member

Dark King free spins just disappeared.

20th Nov. 2020, at 05:16 am CET#2
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I would not make such bonushunt anyway because there are always slots that do not save the free spins

Which are saved which are not I do not know but I assume that in the game the free spins were not stored

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upola
Legend

Dark King free spins just disappeared.

20th Nov. 2020, at 10:01 am CET#3
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But it is not impossible that the FS brought only 60 cents.
It's hard to argue the opposite.

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Stromberg
Legend

Dark King free spins just disappeared.

20th Nov. 2020, at 11:30 am CET#4
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Is it possible to check the course of the game, i.e. the individual game rounds, somewhere at the casino? It would have to have been the last round

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Falke
Expert

Dark King free spins just disappeared.

21st Nov. 2020, at 06:33 am CET#5
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Thank you for your answers.

#zocker0815 All free spins must be saved. As soon as a spin is made, the win is already fixed. That is, it must at least be apparent how much you would have won in the free spins.

# Possible, but very very unlikely. Especially with Dark King. It's hard to get free spins. But most of the time they pay quite well. It's similar to Book of Dead. In Dark King they are even harder to get. And I never had a win of 1x in Book of Dead in the free spins.

# I have tried. But I did it too late and therefore I can't find the round anymore.

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Anonym

Dark King free spins just disappeared.

21st Nov. 2020, at 11:51 am CET#6
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Falcon wrote on 11/21/2020 at 06:33: Thank you for your responses.

#zocker0815 All free spins have to be saved. As soon as a spin is made the win is already fixed. That is, it must at least be apparent how much you would have won in the free spins.

There are games that do not. Unfortunately, there are and there are even games that don't even give a hint that they don't save it

With Netent, however, it should still be saved. Hope for goodwill from the casino or the Provider

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Falke
Expert

Dark King free spins just disappeared.

22nd Nov. 2020, at 12:29 am CET#7
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Jokerboy wrote on 11/21/2020 at 11:51 AM
There are games that don't. Unfortunately there are, and there are even games that don't even give a hint that they don't save it

But at Netent it should still be saved. Hope for goodwill from the casino or the provider.

Even if. But the sum of the free spins must be stored.

So my money can not have disappeared so easily.

They now want to foist a 10€ freebet on me.

And I'm beginning to suspect that the win from the free spins may have been so big that they simply deleted it.

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