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Online Casinos in general: Chipstars.bet payout delayed (on purpose?)

Topic created on 22nd Dec. 2023 | Page: 1 of 1 | Answers: 3 | Views: 872
Marandi1209
Visitor
Hello everyone,

i have to get in touch with you about the Chipstars.bet casino.
I read somewhere in the forum that they are quite okay.
About 3 weeks ago, I was able to successfully withdraw 300 euros from Chipstars.bet via Mifintiy. The money was in my Mifinity account within seconds.
Everything was fine until then.

But now the real story begins:
After a big win I had on 12.12.23, I am now desperately trying to pay out the weekly 6,000 euros (meanwhile there are still 4,000 euros open).

It all started with the fact that I had to verify myself, for this I received an email on the morning of 13.12.23 asking me to upload the relevant documents.
No sooner said than done.

My ID card was rejected about 30 minutes later because the data did not match the data in my player profile (I had simply forgotten the zip code in my profile).
I corrected this in my player profile and sent the ID card to support again.
By now it was Friday afternoon, so it was over 48 hours before I was finally verified (whoever thinks evil).
6.i then wanted to pay out 000 euros via Mifinty, but nothing happened. One, two, three days = nothing! The status of the payout was still "Pending".
I had contact with my "VIP agent" several times over the weekend via Whatsapp, who put me off and put me off from time to time.
First a game check had to be carried out, then they waited for the payment to be approved and then they said that the Mifinity account had to be topped up first.

By now it was Monday and the whole thing was getting too annoying for me, so I contacted the support team on the main page. They confirmed the problems with the payment at Mifinity (hard to believe, but possibly possible) and asked me if I would be willing to have the amount paid out in Bitcoin.
But since I didn't have a Bitcoin wallet, I finally switched the payment to bank transfer.

After consulting with my VIP agent, I was told to leave the payout as a bank transfer and he wanted to inform me as soon as he had new information.
He didn't get back to me, so I asked him. But he couldn't give me any new information.

So on Wednesday evening, I created a Bitcoin wallet and changed the payment to Bitcoin.
1x 1,000 euros and 1x 4,000 euros. i had left 1000 euros in my account to play with.

Surprisingly, shortly after 9 a.m. on Thursday morning, I realized that the 1,000 euros had arrived on my wallet in the form of Bitcoin.
I was delighted and expected the second transaction for 4,000 euros to be paid a few minutes later.
But puff cake, it didn't come!
In the afternoon, I contacted the VIP agent and the website's customer advisor again regarding the outstanding payment.
The customer advisor said it should be completed by 6 p.m. and the VIP agent said by the weekend, as smaller payments are made first and the larger ones later.

In the meantime, of course, it's Friday afternoon again shortly before 2:30 pm, and of course there is still no trace of the 4,000 euros in my wallet.
The status of the payout is still PENDING.

The website advertises fast payouts, especially for VIPs.
Up to 1,000 euros this seems to be true, but everything above that. OHJE!

To be honest, I don't know what to make of the whole promotion.
This morning I wrote to the customer advisor again regarding his statement from the day before, which was valid until 6pm.
The response was, sorry, the payout looks good and should be done today.
As compensation, he would offer me 50 FS in any Betson? Slot offer.
As expected, these were modest, but no matter!

Have any of you had similar experiences at Chipstars.bet?
Am I perhaps being too impatient here?

Thank you in advance and have a great holiday!

Greetings Marandi

This post has been translated automatically

T0uchTheSky
Elite
I had already had many payouts, but not such a large sum. From 300 to 700 euros only. The money always arrived very quickly, usually just a few hours. The last payout of 550 euros even arrived in my Jeton wallet after just one minute.

The fact that they no longer have so much credit on Mifinity probably seems to be true, because I was contacted once via WhatsApp and someone said that they couldn't pay out all of my 700 euros to the Jeton wallet because there wasn't enough Jeton credit and whether I wanted half paid out to Jeton and half to crypto.

At first I thought it must be a scammer. But since he didn't ask me for any data, I said yes. I then canceled my withdrawal and paid out 300 to Jeton and 400 to Ltc. A few seconds later, the money was in my Jeton wallet and shortly afterwards in my Cryptopay wallet too.

So far, I haven't had any problems and have always received the money. Maybe something got mixed up for you, I'll keep my fingers crossed.

Chipstars actually has very good ratings everywhere, even on Trustpilot, they certainly wouldn't make a problem because of only 5000 euros

This post has been translated automatically

Marandi1209
Visitor
Hello everyone,

a brief update from me:
In the meantime, I have received the outstanding amount of 4,000 euros via BTC.
Yesterday I canceled the payout of 4,000 euros again and restarted it in 4x1000 euros.
Within 2 hours I had 2,000 euros of the 4,000 euros on my wallet and the rest followed today at noon.

Maybe Chipstars has problems with larger sums? I don't know, but the main thing is that I have my money.

Therefore = all good!

This post has been translated automatically

Slotcrusher
Rookie

Marandi1209 wrote on 23.12.2023 at 13:52: Hello everyone,

a short update on my part:
In the meantime, I have received the outstanding amount of 4,000 euros via BTC.
Yesterday I canceled the payout of 4,000 euros again and restarted it in 4x1000 euros.
Within 2 hours I had 2,000 euros of the 4,000 euros on my wallet and the rest followed today at noon.

Maybe Chipstars has problems with larger sums? I don't know, but the main thing is that I have my money.

Therefore = all good!

i think so too! i have always received my money on the same day on bank transfer..now over 4k it already takes 3 days.

This post has been translated automatically

Hot Topics20th Jun. 2024 at 11:49 pm CEST

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