I never thought I'd post here either, but it seems I'm now having problems with Casumo as well. To briefly explain, I have been making a lot of deposits lately and they have been higher than my income. But the money I played with came from a loan. Now casumo has asked me to prove where the money came from. I can still understand that. But even after I submitted everything (account statements and proof of loan) the team says I haven't proven it yet. Some of my bets also came from canceled wins, because I really had a run! But Casumo should be able to see that. I have now won a considerable sum of money and I keep being put off again and again and asked for documents. I am slowly at the end of my rope and really ask myself whether I should rather call in a lawyer. Can you maybe help me? I really suspect that Casumo does not take into account my cancelled winnings. Oh man, I don't think I'll ever see my money. It was too good to be true. And yes, if anyone says anything now regarding the loan. Yes, it's not good to finance gambling with a loan, but it can't be that it's ok as long as you're losing and when it comes to paying out suddenly it's not anymore. The funny thing about this story is that with the win I would actually be Debt free.... Can you help me? I have also been in constant contact with the support, but they only put me off..."We still need this and that and then it should work " or "don't worry, you'll get your money "... but what if nothing is ever accepted. I really don't know any more......
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Anonym
Former Member
Casumo refuses verification
31st Oct. 2020, at 03:15 pm CET#2
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The GJ team can actually help you with that. I think that worked a few times here in the past.
Basically, I would generally advise against playing at Casumo. Exactly this topic flooded the forum here this year. When these reports increased, I closed my Casumo account, exactly because of the fear of this massive harassment
Casumo refuses verification
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I never thought I'd post here either, but it seems I'm now having problems with Casumo as well. To briefly explain, I have been making a lot of deposits lately and they have been higher than my income. But the money I played with came from a loan. Now casumo has asked me to prove where the money came from. I can still understand that. But even after I submitted everything (account statements and proof of loan) the team says I haven't proven it yet. Some of my bets also came from canceled wins, because I really had a run! But Casumo should be able to see that. I have now won a considerable sum of money and I keep being put off again and again and asked for documents. I am slowly at the end of my rope and really ask myself whether I should rather call in a lawyer. Can you maybe help me? I really suspect that Casumo does not take into account my cancelled winnings. Oh man, I don't think I'll ever see my money. It was too good to be true. And yes, if anyone says anything now regarding the loan. Yes, it's not good to finance gambling with a loan, but it can't be that it's ok as long as you're losing and when it comes to paying out suddenly it's not anymore. The funny thing about this story is that with the win I would actually be Debt free.... Can you help me? I have also been in constant contact with the support, but they only put me off..."We still need this and that and then it should work " or "don't worry, you'll get your money "... but what if nothing is ever accepted. I really don't know any more......
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Casumo refuses verification
Nobody has liked this post so far
Basically, I would generally advise against playing at Casumo. Exactly this topic flooded the forum here this year. When these reports increased, I closed my Casumo account, exactly because of the fear of this massive harassment
Hope you get the win. All the best.
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