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Online Casinos in general: Bitpanda account blocked - What are the consequences/get Bitpanda account deleted?

Topic created on 19th Mar. 2024 | Page: 1 of 2 | Answers: 17 | Views: 1,396
TitanX
Hello dear community,

i haven't found anything on this topic so far, so I'd like to ask you about your experiences.

I noticed today that my Bitpanda account has been deactivated. After contacting support, I was informed that it had been closed for security reasons. I was also not informed that it is possible to create a new account or reactivate the existing account.

I strongly suspect that this is because I deposited several times from my Stake account to Bitpanda in February. Do I now have to expect further consequences or does it make sense to write to support that my account should be deleted?

Best regards
TitanX

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WithoutWings
Top Member
Was there still credit on it? Maybe it really was closed for security reasons. Is it not possible to reactivate it?

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moralischverwerflich
Expert
At the moment the accounts are being closed without mercy apparently.
They've blocked mine too. In the beginning, I also sent some here and there directly from stake. I never had any problems, I even communicated openly about it with one of the support team. After that I ran a few more transactions through it without a wallet in between, still no problems. Now for about a year I've always used an external wallet in between and suddenly they come and tell me to pay out everything I have on it because the account is blocked. No reasons were given, despite repeated requests. Well, whatever - there are plenty of other exchanges.

My friend's account was also blocked, they also said "for security reasons" and the account has never been linked to any casino. What alleged security reasons were not mentioned here..

My brother's account was also blocked, first-time customer at Bitpanda. At the very beginning once a payment to stake, after that never again. Also blocked without giving any reasons.

But you shouldn't have to worry about any repercussions. If they discover casino players, they just close them down and that's that. At least I've never heard anything about it.

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WithoutWings
Top Member
Then I'll quickly pay out my 6000 from the weekend 🤣When I read that ... not that they're still freezing funds.

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moralischverwerflich
Expert

WithoutWings wrote on 20.03.2024 at 10:05 am: Then I'll quickly pay my 6000 from the weekend there 🤣When I read that ... not that they still freeze funds.

That's better.

I couldn't sell anything, swap or make a fiat Deposit for 4 days. Maybe even longer, I'm not in there every day. When I realized it, it took 4 days until I got an answer from support.

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TitanX
Thank you for the answers. Reassures me that I'm not the only one having such problems with Bitpanda.
WithoutWings wrote on 20.03.2024 at 08:57: Was there still credit on it? Maybe it really was closed for security reasons. Reactivation is not possible?

Fortunately, I didn't have anything left on the account. Accordingly, I don't care. Reactivation is not possible. Not a chance. They're pretty strict about that at the moment


moralischverwerflich wrote on 20.03.2024 at 09:52: At the moment the accounts are apparently being closed without mercy.
They've blocked mine too. In the beginning I sent here and there directly from stake. Never had any problems, I even communicated openly with one of the support team. After that I ran a few more transactions through it without a wallet in between, still no problems. Now for about a year I've always used an external wallet in between and suddenly they come and tell me to pay out everything I have on it because the account is blocked. No reasons were given, despite repeated requests. Well, whatever - there are plenty of other exchanges.

My friend's account was also blocked, they also said "for security reasons" and the account has never been linked to any casino. What alleged security reasons were not mentioned here..

My brother's account was also blocked, first-time customer at Bitpanda. At the very beginning once a payment to stake, after that never again. Also blocked without giving any reasons.

But you shouldn't have to worry about any repercussions. If they discover casino players, they just close them down and that's that. At least I've never heard anything about it.

Thank you. Which other exchange do you recommend? My money is currently in my Stake account. It shouldn't be there permanently
morallyreprehensible wrote on 20.03.2024 at 11:59 am:

That's better.

I couldn't sell anything, swap or make a fiat Deposit for 4 days. Maybe even longer, I'm not in there every day. When I realized it, it took 4 days until I got an answer from support.

Correct. It was the same for me. First I couldn't make any more depositors/trades for several days. Then I got an answer from support that it had been fixed and immediately afterwards my account was blocked. Good service definitely looks different


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Andre
Top Member
Just happened to read this tweet this morning:

https://twitter.com/m0E_tv/status/1770351527284113593

Could just be a coincidence of course, but something seems to be happening right now

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WithoutWings
Top Member
It was actually clear that they would abolish the remaining options for bypassing the bank.

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gamble1
Legend

WithoutWings wrote on 20.03.2024 at 13:31: It was actually clear that they would abolish the remaining options you have to bypass the bank.

There will always be crypto, they can do nothing to abolish it, just as you will always find exchanges that exchange your coins for cash I had actually planned to create an account with Bitpanda today, but with such a way of dealing with some very good customers, I'll leave that and stick with Coinbase, at least they don't bitch around

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mtorero
Amateur
Andre wrote on 20.03.2024 at 13:13: I happened to read this tweet this morning:

https://twitter.com/m0E_tv/status/1770351527284113593

Could just be a coincidence of course, but something seems to be happening right now

But it's also nothing new that crypto exchanges block accounts when they 'discover' a gambling transaction

If the authorities from regulated markets knock on their door and ask how things are going in the fight against illegal gambling, they just have to deliver results and pick out a few unfortunate ones to prove the successful hunt for these criminal gamblers, my guess would be ☺️

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Marieangels
Amateur
I don't think it has anything to do with gambling. They close accounts arbitrarily. It certainly has to do with the general situation on the financial market. Something is bubbling up.

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moralischverwerflich
Expert


TitanX wrote on 20.03.2024 at 12:51: Thank you for the answers. Reassures me that I'm not the only one having such problems with Bitpanda.

Correct. It was the same for me. First I couldn't make any more deposits/trades for several days. Then I got an answer from support that the problem had been fixed and immediately afterwards my account was blocked. Good service certainly looks different



I myself currently use Coinbase the most with Trustwallet in between. Flawless, even works with Paypal.

Then there's fastex, where you can also send and receive directly to the casino, they have no problem with it (they even have a cooperation with PragmaticPlay), but the fees are significantly higher than with other exchanges.
Otherwise, just use Google to pick an exchange that suits you, with an external wallet in between you normally won't have any problems anywhere.

However, if you have an external wallet in between, you must always have a little ETH on the wallet, depending on which coin you send back and forth, as for some coins the fees for sending are then charged with ETH (e.g. with SHIB)

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Hidaruma
Top Member

TitanX wrote on 19.03.2024 at 23:56: Hello dear community,

i haven't found anything on the subject so far, so I'm asking for your experiences at this point.

I noticed today that my Bitpanda account has been deactivated. After contacting support, I was informed that it had been closed for security reasons. I was also not informed that it is possible to create a new account or reactivate the existing account.

I strongly suspect that this is because I deposited several times from my Stake account to Bitpanda in February. Do I now have to expect further consequences or does it make sense to write to support that my account should be deleted?

Best regards
TitanX

I currently use Binance in addition to Bitpanda. Very nice user interface, easy to use and fast. However, above a certain volume you also have to verify yourself there.

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Paddington
Top Member
Guys, let's be honest... why are you depositing directly into an (illegal) online casino from an exchange licensed in Germany?
Are you deliberately asking for it? The solution is so simple. Just connect any software/hardware wallet and that's it....

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Paddington
Top Member

Marieangels wrote on 20.03.2024 at 23:46: I don't think it has anything to do with gambling. They close accounts arbitrarily. I'm sure it has to do with the general situation on the financial market. Something is bubbling up.

Absolute nonsense. They don't block customers for no reason. They earn money from them. They will have their reasons.

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