Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Beware of playing on Twin.com - Leon.bet - Oddsring - unfair account verification procedure

Topic created on 09th Jan. 2024 | Page: 1 of 1 | Answers: 4 | Views: 1,358
dietpepsiaddict
I have been a player on Leon for awhile and never had a problem.

I took a break from playing there and later on signed up on Twin.com as I saw they were also owned by the same company Moonlite N.V. so I figured it was a great place to play as well.

I have deposited, withdrawn and verified my account without a problem. I then tried to withdraw again in the amount of $4000 and I was hit with another account verification.

This time they are requesting a bank statement in PDF format only. No screenshots like every other site I have played on accepted including Moonlite N.V. site Leon. This is extremely unfair as they are requesting something that the bank only generates once a month. I cannot get the bank to generate a real time statement of transactions up until today. This is a standard banking practice. I have 3 accounts with 3 different banks and they only generate the monthly PDF statement once a month. I took screenshots of the bank account, a void cheque showing the account information and proving it was mine, screenshots of the specific interac etransfer transactions but they were all declined. This is an obvious stall tactic to get a player to lose their winnings while waiting. I literally have to wait until the end of the month before something that like is available. How is that fair? I don't know. Total deposits were around $3000 and total withdrawals including the above mentioned one is around $4500. So we are not talking huge money either. Deposits were all made by interac etransfer, which is absolutely bullet proof when it comes to not being able to chargeback, fraud, etc. Once its sent, its sent and gone from your account forever. So why this level of Verification is required doesn't make sense.

I have contacted my bank and they can print off transactions up until today like I can do at home, but its not in the format of the monthly statement and it didn't work.

I am seriously considering seeking out profiles on social media LinkedIn, etc until I get this resolved. This kind of behavior from a site is predatory and extremely unfair to the player.

Please use this Twin.com - Leon.bet - Oddsring review as a warning before playing on any sites owned by Moonlite N.V. Leon.bet Oddsring and Twin.com

If I can get them to come to a rationale decision I will certainly update this post.

Any suggestions? lol
Donnie
Elite
If you can play directly for such sums, you can just wait until the month is over and then upload your bank statement. My God, some people always act as if their life depends on it if they don't get the payout. If you have 3 bank accounts, you can bridge the month until the payout, someone like that will certainly not starve. Can here to

This post has been translated automatically

WithoutWings
Expert
I can directly disagree... I have never had screenshots of my account statement approved anywhere.

If your bank creates a PDF every month, you can use the one from the previous month. If they want to see the transaction, I can, for example, display the individual transaction as a print view in online banking via the desktop version, where all the data is also included. So far there has always been a way to do this.

I hope that helps you. I can't say anything about the casinos, I've never played there.

Good luck 🍀👍

This post has been translated automatically

TMA28
Amateur
Hello is leonbet recommended, has anyone already paid out there how long does it take to pay out?

This post has been translated automatically

Paddington
Expert
I remember Twin from the old days! They were great until they were kicked out of DE. Is the new Twin still comparable with the old one?

This post has been translated automatically

Hot Topics11th Oct. 2024 at 01:57 am CEST

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately