Topic created on 15th Aug. 2018 | Page: 1 of 1 | Answers: 7 | Views: 2,174
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Tips account verification Neteller
15th Aug. 2018, at 09:06 pm CEST#1
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Hey,
after a week I finally verified my Neteller account with Rizk, I wanted to give you a few tips so that you don't send in the screenshot like I did 12 times and wonder why it always gets rejected.
First of all, you must click on the top right of Neteller on the person picture, so that at the same time on your profile page also your name is displayed.
Second, be sure to note the resolution.
I had a resolution of WQHD (2560x1440) for my screen. But the support absolutely need a resolution of Full HD (1920x1080). It is not enough to change the resolution in Paint, you have to change it natively in Windows.
If you follow the points, everything should work right away. After more than 10 attempts, I really believed that Rizk had suddenly become one of the dubious casinos. It just never came the reason why it was rejected.
At Rizk I also had the problem with Neteller, at least 10 screenshots sent there and was always rejected, then again screenshots made and at some point it worked ^^ At first I also thought, they do not want to pay, because I have made the 1st place at the Rizk Races several times ^^
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Anonym
Former Member
Tips account verification Neteller
16th Aug. 2018, at 04:23 pm CEST#3
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Have it just already written in another thread. The basic tenor of the "German players" is mostly geared towards making a huge wave, threatening with lawyers and pointing out that you will write a negative post on sites like askgambler, casinomeister or GJ. I can only urge you to be polite, factual and understanding with the support staff - whether it's Neteller, Skrill, OC. I can assure you that there is no one sitting there who has anything to do with whether you get the money or OC doesn't want to pay it out. I would even go so far as to say that the support staff is rather happy for you and your win.
The support staff is just the interface between you and the management. There are a lot of players in my arcades who immediately and without any basis threaten with lawyers, state power and goon squads. Exactly at that point, I switch directly to the pull-out and let it come to that. And you know what? In 99.9% of the cases nothing happens and the guest crawls to his knees after he has cooled down and realized that he has clearly overdone it. Treat your counterpart as you would like to be treated yourself
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s****e
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Tips account verification Neteller
16th Aug. 2018, at 05:01 pm CEST#4
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So I agree with you that politeness will certainly get you further.
However, I have to disagree with you about the rest. The support staff represent the guidelines of the casino, otherwise they could look for a new job.
And if these guidelines are that payments are delayed as much as possible, then the support staff will also do this, because they want to keep their job.
So to say that the employee is on the side of the players, I don't think is correct.
They are rather psychologically trained to give the gambler exactly this feeling!
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Anonym
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Tips account verification Neteller
16th Aug. 2018, at 05:10 pm CEST#5
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Harmony wrote on 16.08.2018 at 16:23: Just wrote it already in another thread. The basic tenor of the "German players" is yes usually more geared towards making a huge wave directly, threatening with lawyers and pointing out that you will write a negative post on sites like askgambler, casinomeister or GJ. I can only urge you to be polite, factual and understanding with the support staff - whether it's Neteller, Skrill, OC. I can assure you that there is no one sitting there who has anything to do with whether you get the money or OC doesn't want to pay it out. I would even go so far as to say that the support staff is rather happy for you and your win.
The support staff is just the interface between you and the management. There are a lot of players in my arcades who immediately and without any basis threaten with lawyers, state power and goon squads. Exactly at that point, I switch directly to the pull-out and let it come to that. And you know what? In 99.9% of the cases nothing happens and the guest crawls to his knees after he has cooled down and realized that he has clearly overdone it. Treat your counterpart as you would like to be treated yourself
I agree that you should always be friendly with the support - then usually something comes back in a friendly tone. But if it is about high sums or unjustified behavior and you have not reached a result after a certain time, the way via the lawyer, etc. is quite reasonable. Whereas in Germany there is no basis for most claims, but there was already a case in the Spielo that would have definitely won a lawsuit... but I do not want to explain now.
Overall, I agree with you, friendly is always best and you make it at least never harder.
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Anonym
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Tips account verification Neteller
16th Aug. 2018, at 10:35 pm CEST#6
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stkrie wrote on 08/16/2018 at 17:01 So to say the staff is on the gamers side I don't think is correct.
They are more psychologically trained to make the gambler feel exactly that way!
I never claimed that either. I said that support is the interface between players and management. Of course they have their guidelines, that's quite clear. Everybody in the profession has his guidelines how to work. If you explicitly come up with questions that the support can't decide, they also have to consult (in this case with the finance department). And I still claim that the support doesn't care if you pay out 20 Euro or 20.000 Euro. At the end of the day, the support has neither something from the 20 euros, nor from the 20k.
Whereby there is no claim basis in Germany for most, but there was already a case in the Spielo that would have definitely won a lawsuit... but I do not want to explain now.
The speech was here but from an online casino. And there you have it just on the legal way already a little difficult. In most cases, the place of jurisdiction would be Malta
As for the Spielo concerns and lawsuits against operators, that is on another sheet. I just wanted to clarify that many players blow themselves up unnecessarily and out of place, where no basis is given. And here it's just about "the tone makes the music".
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s****e
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Tips account verification Neteller
16th Aug. 2018, at 11:37 pm CEST#7
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Harmony wrote on 16.08.2018 at 16:23: Just wrote it already in another thread. The basic tenor of the "German players" is yes usually more geared towards making a huge wave directly, threatening with lawyers and pointing out that you will write a negative post on sites like askgambler, casinomeister or GJ. I can only urge you to be polite, factual and understanding with the support staff - whether it's Neteller, Skrill, OC. I can assure you that there is no one sitting there who has anything to do with whether you get the money or OC doesn't want to pay it out. I would even go so far as to say that the support staff is rather happy for you and your win.
The support staff is just the interface between you and the management. There are a lot of players in my arcades who immediately and without any basis threaten with lawyers, state power and goon squads. Exactly at that point, I switch directly to the pull-out and let it come to that. And you know what? In 99.9% of the cases nothing happens and the guest crawls to his knees after he has cooled down and realized that he has clearly overdone it. Treat your counterpart as you would like to be treated yourself
Your post already goes in the direction of pro support worker. I don't think that any of them will be happy if I win
i win. They don't care at least as much as if I lose
The competence, especially when it comes to the bonus rules, usually goes in the direction of no idea, or one gets
the appropriate paragraph of the terms and conditions reinkopiert. Quite unprofessional. And the indifferent attitude of the support
really comes into play! I was even advised wrong, so professional they are!
And I believe very well that these are partly stopped, verifications or inquiries just
in the case of withdrawals in the length to pull, and the customer to appease!
Evt the customer gambles away his money again....
Alone that is a reason,
dese people not to defend.
A support staff is there to "defend" the terms and conditions and bonus rules, which are often more like questionable.
That alone is a negative thing. If I have some respect and honesty, I don't do something like that, if at all
at all, not long with
So anyone who allows themselves to be drawn into this system is no more or less "guilty" than the casino operator themselves!
Even if they put themselves gladly as innocent lambs! They are, even if only a small wheel of the whole!
That there are individual, which strive, I would not like to doubt at all.
But we do not talk here about the predominant mass!
Tips account verification Neteller
Nobody has liked this post so far
after a week I finally verified my Neteller account with Rizk, I wanted to give you a few tips so that you don't send in the screenshot like I did 12 times and wonder why it always gets rejected.
First of all, you must click on the top right of Neteller on the person picture, so that at the same time on your profile page also your name is displayed.
Second, be sure to note the resolution.
I had a resolution of WQHD (2560x1440) for my screen. But the support absolutely need a resolution of Full HD (1920x1080). It is not enough to change the resolution in Paint, you have to change it natively in Windows.
If you follow the points, everything should work right away. After more than 10 attempts, I really believed that Rizk had suddenly become one of the dubious casinos. It just never came the reason why it was rejected.
Maybe it helps someone. Lg
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Tips account verification Neteller
Liked this post: Anonym
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Tips account verification Neteller
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The support staff is just the interface between you and the management. There are a lot of players in my arcades who immediately and without any basis threaten with lawyers, state power and goon squads. Exactly at that point, I switch directly to the pull-out and let it come to that. And you know what? In 99.9% of the cases nothing happens and the guest crawls to his knees after he has cooled down and realized that he has clearly overdone it. Treat your counterpart as you would like to be treated yourself
This post has been translated automatically
Tips account verification Neteller
Nobody has liked this post so far
However, I have to disagree with you about the rest. The support staff represent the guidelines of the casino, otherwise they could look for a new job.
And if these guidelines are that payments are delayed as much as possible, then the support staff will also do this, because they want to keep their job.
So to say that the employee is on the side of the players, I don't think is correct.
They are rather psychologically trained to give the gambler exactly this feeling!
This post has been translated automatically
Tips account verification Neteller
Nobody has liked this post so far
I agree that you should always be friendly with the support - then usually something comes back in a friendly tone. But if it is about high sums or unjustified behavior and you have not reached a result after a certain time, the way via the lawyer, etc. is quite reasonable. Whereas in Germany there is no basis for most claims, but there was already a case in the Spielo that would have definitely won a lawsuit... but I do not want to explain now.
Overall, I agree with you, friendly is always best and you make it at least never harder.
This post has been translated automatically
Tips account verification Neteller
Nobody has liked this post so far
I never claimed that either. I said that support is the interface between players and management. Of course they have their guidelines, that's quite clear. Everybody in the profession has his guidelines how to work. If you explicitly come up with questions that the support can't decide, they also have to consult (in this case with the finance department). And I still claim that the support doesn't care if you pay out 20 Euro or 20.000 Euro. At the end of the day, the support has neither something from the 20 euros, nor from the 20k.
The speech was here but from an online casino. And there you have it just on the legal way already a little difficult. In most cases, the place of jurisdiction would be Malta
As for the Spielo concerns and lawsuits against operators, that is on another sheet. I just wanted to clarify that many players blow themselves up unnecessarily and out of place, where no basis is given. And here it's just about "the tone makes the music".
This post has been translated automatically
Tips account verification Neteller
Nobody has liked this post so far
Your post already goes in the direction of pro support worker. I don't think that any of them will be happy if I win
i win. They don't care at least as much as if I lose
The competence, especially when it comes to the bonus rules, usually goes in the direction of no idea, or one gets
the appropriate paragraph of the terms and conditions reinkopiert. Quite unprofessional. And the indifferent attitude of the support
really comes into play! I was even advised wrong, so professional they are!
And I believe very well that these are partly stopped, verifications or inquiries just
in the case of withdrawals in the length to pull, and the customer to appease!
Evt the customer gambles away his money again....
Alone that is a reason,
dese people not to defend.
A support staff is there to "defend" the terms and conditions and bonus rules, which are often more like questionable.
That alone is a negative thing. If I have some respect and honesty, I don't do something like that, if at all
at all, not long with
So anyone who allows themselves to be drawn into this system is no more or less "guilty" than the casino operator themselves!
Even if they put themselves gladly as innocent lambs! They are, even if only a small wheel of the whole!
That there are individual, which strive, I would not like to doubt at all.
But we do not talk here about the predominant mass!
This post has been translated automatically
Tips account verification Neteller
Nobody has liked this post so far
This post has been translated automatically