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Payout Voodoodreams
Liked this post: S****m
i have been registered with VoodooDreams since mid-January. I have two bank accounts and have also deposited with both from time to time and also paid out. Now after about a week I should verify my account, so long I have not received a payout. After a week I asked if there was a problem. I was then informed that the account was successfully verified
Now I have deposited on 4.2 once 1000 € and once 200 €. Played with it a few hours and finally I had 1250 €, so 50 euros win. I then requested the payout and again heard nothing for days and also got no money. Then after 5 days I was told that I may pay out the money only to an account, which runs including on me. An account of mine runs namely on me and my husband. I did not know that this is not allowed. So I changed the payment to the account, which is exclusively in my name (which is stupid, because the Deposit came from the joint account). Now I have again waited days, then yesterday the shock. The casino refers to its terms and conditions (which are not even in German but English) and the deposits from a joint account are not allowed. It would therefore pay me back only 200 € and not the 1000 € win. First of all, this was not a win, but my deposit? Secondly, why can deposits still be made with said account? And how can that be legal, that the casino collects losses of the players by this deposit, but wins then all of a sudden are not legal? That contradicts itself somewhere. In addition, it has been with me no win, but MY money what I have paid in. I'm really shocked what the pull here and hope I can help maybe someone...
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Payout Voodoodreams
Nobody has liked this post so far
Is of course unpleasant, but so are just their terms and conditions. There will probably be in it that deposits can be retained if the conditions are not met.
I do not know if the casino is advertised here, if so, maybe ask a mod for help.
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Payout Voodoodreams
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That's a total rip-off, how can that be serious. If they make a profit then that does not contradict their terms and conditions but if they make a loss then it does? Furthermore, the terms and conditions are not even legal, because they would have to be in German. Have also found a judgment from 2016.
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Payout Voodoodreams
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Well, as I understood your post, you have played several hours with the deposits and also won. Said win have then probably per their terms and conditions (4.7) declared void.
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Payout Voodoodreams
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Payout Voodoodreams
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Do that times and please share your results with this forum.
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Payout Voodoodreams
Liked this post: Anonym
The casino must refund all payments that have been made through the unauthorized account. In this case they have to pay back 1200 EUR
Regarding the other point that the T&Cs are in English: Even if they were in Chinese, you would be deemed to have accepted them upon registration
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Payout Voodoodreams
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Why do they have to? You have to take care of the compliance with the T&Cs yourself. In this case, services were used and wins were made, which are void based on their T&Cs
Edit: Only the Deposit from the joint account should be refunded.
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Payout Voodoodreams
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Yes, that is what I mean. If the deposit was split, from the joint account (200) and your own (1000) then of course only the 200 is to be refunded. Sorry if I have misunderstood
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Payout Voodoodreams
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