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Deposit and withdrawal methods: Paid out on Jeton credit card, money gone

Topic created on 03rd Dec. 2023 | Page: 1 of 1 | Answers: 8 | Views: 1,231
H****e

Paid out on Jeton credit card, money gone

3rd Dec. 2023, at 09:21 am CET#1
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Good morning dear ones, I am shocked and sad, I made my first withdrawal to my Jeton credit card on Friday..
I immediately saw the money in Pending on my Jeton credit card but I didn't have access to it yet, since I was new to Jeton I wrote to the chat and they said it would take 24 hours to process it, well I waited so I looked at my account yesterday and the shock.... The money was gone.... When I asked where the money was, they said that I could not see such a transaction, although they said otherwise the day before, I should write to the casino that it was their fault.
I starda wrote, they said that they have successfully paid out and it would be up to the payment provider..
Now the money is gone ☹️
It's not that I'm dependent on it now, but nobody likes to give away 1300 euros ?

Did anyone ever have that?
I'm really sad 😔

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fabi294
Rookie

Paid out on Jeton credit card, money gone

3rd Dec. 2023, at 09:44 am CET#2
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Somehow withdrawals to credit cards seem to be difficult at the moment. I paid out to a MasterCard 9 days ago and the money is neither in the account nor at the casino. I'm also very worried that the money is gone, but I hope it goes back to the casino. Hopefully it's the same for you. Keep your fingers crossed!

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BinGOLDiG
Expert

Paid out on Jeton credit card, money gone

3rd Dec. 2023, at 10:25 am CET#3
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Phew that's heavy but I can only advise you to contact the support again and if you have a bad support on it, he should file a complaint for you!
Also ask for a detailed monthly statement which they should send you by email!
They are obliged to hand it over to you!
If they realize that you are trying to investigate and that you are not completely without a plan, they will take a look for themselves to see what is going on!

In addition, you should definitely post your case on trustpilot again, they will get back to you and maybe someone competent will help you!
The support is simply subterranean


Oh wait...I think I remember something like that happening to me too...if it's no longer pending then I think it was processed by support and should be on the card on Monday...
I've only ever transferred from wallet to card...it was similar there!
But you probably just had bad support at the other end...hopefully

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Langhans
Expert

Paid out on Jeton credit card, money gone

3rd Dec. 2023, at 11:39 am CET#4
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Liked this post: Avatar von BinGOLDiG BinGOLDiG
The mess started on Friday and now it's Sunday morning. I'm not a clairvoyant and I don't have a token, but not much happens at the banks at the weekend and so the new week will certainly bring light into the darkness and the money will turn up

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T0uchTheSky
Elite

Paid out on Jeton credit card, money gone

3rd Dec. 2023, at 04:07 pm CET#5
1 Like

Liked this post: Avatar von BinGOLDiG BinGOLDiG
I think you can Deposit with the Jeton card in many casinos, but there are often problems when withdrawing. I once deposited at a casino with Jeton and was able to withdraw money to the card, but then I was informed by the casino that the Jeton card did not accept the money and my casino account was credited again, so I had to use a different withdrawal method. Maybe this is also the case for you.

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MisterL
Expert

Paid out on Jeton credit card, money gone

3rd Dec. 2023, at 09:31 pm CET#6
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was able to withdraw to Neteller card at Tsars a few months ago

a few weeks later it didn't work

only on account number Revolut specified also did not go no German iban everything gambled away again

now n26 account payout has worked

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roccoammo11
Expert

Paid out on Jeton credit card, money gone

3rd Dec. 2023, at 11:36 pm CET#7
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if you are logged in to Jeton on the website and go to jeton card then you should also see failed transactions. so if the casino has sent money & it was not accepted, you should see it there! i don't have the limits in my head but would the win have exceeded a limit on your jeton account?

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H****e

Paid out on Jeton credit card, money gone

4th Dec. 2023, at 09:30 am CET#8
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roccoammo11 wrote on 03.12.2023 at 23:36: if you are logged in to Jeton on the website and go to jeton card then you should also see failed transactions. so if the casino sent money & it was not accepted, you should see it there! i don't have the limits in my head but would the win have exceeded a limit on your jeton account?

I also have screenshots, I've already looked, there's just nothing 😀

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QueenLea

Paid out on Jeton credit card, money gone

5th Dec. 2023, at 11:46 pm CET#9
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Genau dasselbe bei mir!!
Habe bisher immer nur von meiner Skrill Karte auf meine Jeton Karte Geld geschickt. 
Heute habe ich mit der Jeton Karte eingezahlt und 500€ ceosnnen

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