Hello dear ones.
I made several withdrawals yesterday at NitroCasino. These were released by the casino immediately. The withdrawals usually always arrived immediately after confirmation. This time I still have no money in the account today. NitroCasino says that Trustly have introduced a new security check and the money is released only after 36 hours from Trustly. Does anyone know this ?? Is this true ?? Please help
I've been waiting for weeks now, and the support has booked the money (after confirmation a few days ago) back to the casino account with the request to request a new withdrawal. I have already gone through the whole thing three times.
A wire transfer usually takes 1-2 banking days (weekends and holidays excluded). With this in mind, our role as payment Provider is strictly limited to the technical processing of the transaction. Therefore, you do not have a customer account with us and we do not have access to the merchant's systems or your account with them For this reason, we ask that you contact them directly if you have any problems or questions regarding your withdrawal.
If money is missing after the time period mentioned above - calculated from the time the merchant approved your withdrawal - please contact the merchant and request a withdrawal confirmation generated by the merchant's Trustly BackOffice system. With this withdrawal confirmation, you can contact your bank to determine if the transfer was delayed or stopped for any reason.
If this is the case, please request a written confirmation from the bank and forward it to the merchant, who may need to reopen their investigation in cooperation with our commercial support.
We hope this has been helpful and wish you a good day.
Kind regards,
NitroCasino says that trustly have introduced a new security check and the money is released only after 36 hours from trustly. Does anyone know this ??there is nothing about it
NitroCasino Trustly
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I made several withdrawals yesterday at NitroCasino. These were released by the casino immediately. The withdrawals usually always arrived immediately after confirmation. This time I still have no money in the account today. NitroCasino says that Trustly have introduced a new security check and the money is released only after 36 hours from Trustly. Does anyone know this ?? Is this true ?? Please help
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NitroCasino Trustly
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At other casinos Trustly works perfectly.
Talk to the support that they should transfer you the coal manually, is now the case with me.
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NitroCasino Trustly
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So with me the request was only yesterday that would also confirmed immediately...
So meinste there will come nothing?
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NitroCasino Trustly
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NitroCasino Trustly
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NitroCasino Trustly
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Thank you for using Trustly.
A wire transfer usually takes 1-2 banking days (weekends and holidays excluded). With this in mind, our role as payment Provider is strictly limited to the technical processing of the transaction. Therefore, you do not have a customer account with us and we do not have access to the merchant's systems or your account with them For this reason, we ask that you contact them directly if you have any problems or questions regarding your withdrawal.
If money is missing after the time period mentioned above - calculated from the time the merchant approved your withdrawal - please contact the merchant and request a withdrawal confirmation generated by the merchant's Trustly BackOffice system. With this withdrawal confirmation, you can contact your bank to determine if the transfer was delayed or stopped for any reason.
If this is the case, please request a written confirmation from the bank and forward it to the merchant, who may need to reopen their investigation in cooperation with our commercial support.
We hope this has been helpful and wish you a good day.
Kind regards,
NitroCasino says that trustly have introduced a new security check and the money is released only after 36 hours from trustly. Does anyone know this ??there is nothing about it
This post has been translated automatically