Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: Fairplay delays payout

Topic created on 20th Jun. 2019 | Page: 1 of 2 | Answers: 15 | Views: 4,046
Anonym

Fairplay delays payout

20th Jun. 2019, at 12:57 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello fellow players,

i have won repeatedly in Fairplay Casino (FPO) in the last few days and collected a sum of around 9K. This was the moment for me to stop, so that I don't lose everything again and also collect a win once in a while. Now it is so that FPO has a payout limit, weekly 2K and monthly 5K, one can enter per payout only max. 999 euros. So I asked in the chat if I had to pay attention to something, or could request all amounts even beyond the limit already, which was answered with "Yes, customer service takes that into account automatically" (or similar wording, that's how it came to me anyway). So that I do not get into temptation again to cancel amounts that are pending for payout and continue to play, I have frozen my account for 7 days, which I have also first confirmed in the chat as without influencing the payouts. The first payout I had entered on 17.06. and today after now 73 hours (payouts there should take up to 72 hours according to FPO) I asked via chat there how it would be about the payouts. Surprisingly, they told me that the payouts had been canceled because I had reached the limit for payout.
here is the discussion that followed:

(name of the chat partner changed to FPO for privacy reasons)

  • Me: Hello, I wanted to ask politely how my payouts are going? It has been over 72 hours since the first withdrawal request and they said it could take up to 72 hours.
    11:25

  • Me: Hello FPO!
    11:25

  • FPO: I will check this for you! Can you please confirm your full name, username and registered email address?
    11:26

  • Me: xxxxx xxxxx / xxxxxxx / [email protected]
    11:26

  • FPO: Thank you!
    11:27

  • FPO: Your withdrawal has been cancelled due to reaching the limit. You can cancel the 06/24/2019 again
    11:31

  • Me: Oops, I don't understand, I had asked in the last chat how it works with the payouts. Since one confirmed me I can request all amounts at once. The payouts then run automatically one after the other according to the limits.
    11:33

  • FPO: The maximum payout amount is 2000 € per week and 5000 € per month
    11:34

  • Me: exactly, and I have requested a total of almost 9000 in individual amounts. According to the information they or a colleague of theirs gave me, would then be paid this week 2000, next week 2000 and so on...
    11:36

  • FPO: We apologize for this Thomas, but unfortunately that is not how the system works automatically
    11:38

  • Me: then I hereby request the removal of my self-exclusion of 7 days to activate in my account again two aspayments
    11:39

  • FPO: one moment please
    11:43

  • Me: There is nothing in their T&C's that says that withdrawals will be cancelled if the limit is exceeded
    11:43

  • FPO: The money does not disappear from your account. Once your self-exclusion limit has expired, you can ask us to re-open your account and request the withdrawal again. Unfortunately, we cannot open an account that has been self-excluded for a certain period of time.
    11:55

  • Me: Hello FPO, still there?
    11:55

  • FPO: The money will not disappear from your account. Once your self-exclusion limit has expired, you can ask us to re-open your account and request the withdrawal again. Unfortunately, we cannot open an account that has been self-excluded for a certain period of time.
    11:55

  • Me: This contradicts their T&C's
    12:00

  • Me: 8.4 A request to increase a limit, remove a limit, or decrease the time period of a temporary self-exclusion will take effect after 24 hours if the original limit or self-exclusion was set for a certain period of time.
    12:00

  • FPO: One moment please
    12:07

  • Me: gladly

  • FPO: Thank you very much for your patience! I truly apologize for the incorrect information. I will now forward this to the appropriate department and your account will be reactivated within 24 hours
    12:21

  • FPO: Just to let you know, you will need to request the withdrawal again on the 24th
    12:21

  • Me: Okay, thank you very much
    12:21

  • Me: Tell me still please the respective date on which I may the next 2000, again 1000 again 2000 and again 2000 Auszahlen? always exactly 7 days? How do you calculate the monthly amount of 5000, from 01.06.-31.06. or for example 26.06-26.07.?

  • Me: and why can I apply for the payout again only on 24.06.? Tomorrow is 21.06.
    12:28

  • FPO: just like you said, it is calculated every 7 days
    12:29

  • FPO: You can also request the payout earlier, as it can take up to 72 hours for a payout to be processed by the payment department
    12:30

  • Me: Okay, thanks first for the info
    12:30

  • FPO: No problem xxxxx! Thank you for your patience with me
    12:31

  • Me: and now how is that with the monthly payment amount? Is the month started on 01 or the day the first payout was made?
    12:32

  • FPO: from the first payment
    12:33

  • Me: thank you!



    • Man it's easy to get rid of your money to those but if you have something to get...
    What do you guys think about this? Is it even right that withdrawal requests are cancelled if they exceed the limit in total? Surely they only need to make the first two withdrawals and hold the others? To me this is a delaying tactic in hopes that I will cancel withdrawal amounts to continue playing myself. Also, the fact that FPO writes me in the chat that it is not possible to reopen the account frozen for 7 days, although in their terms and conditions is the opposite, arouses in me the suspicion that here is to delay.
    Have you had similar experiences? Should I send the link to this post via chat to FPO to make some pressure or rather not?
    It's too early to turn on the MGA here I think, first wait and see if the payout works if I keep the limit. But in the AGB's I have really found nothing. I will report further.

    By the way:
    In Cherrycasino I had played together half a year ago times 25K, 12,300 were the next day on my account and another 12,300 after three days in PayPal. That went completely smoothly there. I also cashed out 2,500 twice a week ago at Cherrycasino, smoothly and quickly. That sounds like a lot, but over the course of a year I've deposited a lot more than the sum of my recent wins. A lucky streak is also once again over.


    Many greetings, the Kalfater

    This post has been translated automatically

    t****m

    Fairplay delays payout

    20th Jun. 2019, at 01:04 pm CEST#2
    0 Likes

    Nobody has liked this post so far
    An absolutely crooked shit store. I have deposited a lot with them but won nothing at all.
    Be glad if you get the money and then nx like away there.
    I have already told them in support that they need to change their name to "Scamplay" or "Shitplay" whatever.

    They kicked me out.

    Thank god!

    This post has been translated automatically

    Anonym

    Fairplay delays payout

    20th Jun. 2019, at 01:12 pm CEST#3
    0 Likes

    Nobody has liked this post so far
    Hello tholzem, I understand your frustration, but from my own experience: I have also in Online Casinos already only deposited and won nothing there, you can not measure whether a store is good or bad, because they can not influence it, the games are but on completely different servers and are made available to them. Besides: You surely know the saying, who wants fic... must be friendly. I am curious about other opinions.

    This post has been translated automatically

    Anonym

    Fairplay delays payout

    20th Jun. 2019, at 05:08 pm CEST#4
    0 Likes

    Nobody has liked this post so far
    tholzem, that's about it. My goodness...

    That a casino tries everything to get you to come up with the stupid idea of blowing the money again, I think is a realistic assessment. You simply have to keep in mind that it is not a Samaritan club, but a business model that aims at the customers' gambling lust. To what extent you as a customer have the strength to keep up with that, everyone has to take responsibility for themselves. The final decision, what happens with the money you win, lies with the player. Nu you have the choice to press "spin" or to leave it alone.

    You obviously looked at the payout modalities as well as the T&Cs early enough, so I'm surprised you considered accepting them if you're making such a fuss about it now. "The maximum withdrawal amount is 2000 € per week and 5000 € per month." is actually quite clear. My withdrawal including Verification at Fairplay Casino took 24 hours, then the money was there via Trustly

    This post has been translated automatically

    Anonym

    Fairplay delays payout

    20th Jun. 2019, at 05:18 pm CEST#5
    2 Likes

    Liked this post: Avatar von RiverSong RiverSong, Avatar von Saphira Saphira
    But your babbling is getting on my nerves. Example pleasing? Here you go: . ... I still believe that the OCs are not doing things right.... There is proven Manipulation by Gauselmann, Novomatic in the stationary business and believe me it is easy for a professional to bring this into the online business....

    What in the devil's name is your drivel of this nature doing in this thread? The question is quite serious, especially since the other posts you have made in the last few hours all amount to the same thing. If you are on a personal crusade against Online Casinos, this is the wrong place. Fly over to Malta and clean up the mess there or annoy the prime minister of your state.

    You can find out who that is here: Link

    This post has been translated automatically

    t****m

    Fairplay delays payout

    20th Jun. 2019, at 05:24 pm CEST#6
    0 Likes

    Nobody has liked this post so far
    -- Post was removed due to insult / provocation by a moderator --

    This post has been translated automatically

    Dutch78
    Expert

    Fairplay delays payout

    20th Jun. 2019, at 05:27 pm CEST#7
    2 Likes

    Liked this post: Avatar von RiverSong RiverSong, Avatar von Saphira Saphira
    tholzem wrote on 06/20/2019 17:24
    -- post removed by moderator due to insult / provocation --

    So long, unsympathetic.

    This post has been translated automatically

    Anonym

    Fairplay delays payout

    20th Jun. 2019, at 05:31 pm CEST#8
    0 Likes

    Nobody has liked this post so far
    Dutch78 wrote on 06/20/2019 5:27 PM
    So long, you unsympathizer.

    Yes this is not going well^^

    This post has been translated automatically

    Knochen
    Elite

    Fairplay delays payout

    20th Jun. 2019, at 05:33 pm CEST#9
    0 Likes

    Nobody has liked this post so far
    But we have our nerves under control

    This post has been translated automatically

    Anonym

    Fairplay delays payout

    20th Jun. 2019, at 05:54 pm CEST#10
    0 Likes

    Nobody has liked this post so far
    I must admit that such arguments are increasingly annoying me. What do you think, could it bring something to report the posts? I do this really reluctantly, because I'm for the fact that we can all say our opinion or write. However, these "personal attacks" go clearly too far for me

    Ok, I just realize that someone was already faster. Well, then this should soon have an end

    I can understand that one or the other has a short fuse, but such a thing...

    This post has been translated automatically

    Hot Topics11th May. 2025 at 07:59 am CEST

    Miscellaneous
    0
    Jackpots
    0
    Online Casinos
    0

    GambleJoe Team

    Profile picture of JulianJulian
    Community-Manager / Complaint Specialist    Profile picture of CounterCounter
    Software developer    Profile picture of MatthiasMatthias
    Project manager
    Profile picture of DanielDaniel
    Founder

    Community Forum-Moderators

    Members who assist the GJ team in moderating the forum.
    Profile picture of AndreAndre
    Profile picture of gamble1gamble1
    Profile picture of Langhans_innenLanghans_innen
    Profile picture of SaphiraSaphira
    GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
    It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
    GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
    © 2012-2025 GambleJoe.com
    ✕

    Forgotten your password?

    Create a new password here

    • 1. Fill in the 3 fields carefully and click on the green button
    • 2. Check your email inbox for a message from GambleJoe
    • 3. Click on the confirmation link in the email and your new password will be active immediately