Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: Canceled payout received anyway

Topic created on 15th May. 2023 | Page: 1 of 1 | Answers: 10 | Views: 1,371
Junkface

Canceled payout received anyway

15th May. 2023, at 05:34 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello,

I requested a withdrawal in a casino and it was cancelled due to technical problems and the amount came back to my balance. Was immediately in the chat because I wanted to know why. There I was told about the technical problem and I should request a new withdrawal.
Have then instead of 500€ only 300€ in order.
Today, both amounts suddenly arrived in separate transfers on my account.

Was just on the casino page now have a minus of 500€ on my balance. I look at the transactions are there the 500€ withdrawal as "finished" and above "payment Return cashout" 500€ bank transfer.

How does the casino get the money back?
Is it only possible if I transfer it back myself or can they do it themselves?

In the chat, unfortunately, they have no idea..

Maybe someone had this before and can help me.

Greetings

This post has been translated automatically

gamble1
Legend

Canceled payout received anyway

15th May. 2023, at 08:48 pm CEST#2
1 Like

Liked this post: Avatar von hustlehoff hustlehoff
Junkface wrote on 05/15/2023 at 5:34 pm: Hello,

I requested a withdrawal in a casino and it was cancelled due to technical problems and the amount came back to my balance. Was immediately in the chat because I wanted to know why. There I was told about the technical problem and I should request a new withdrawal.
Have then instead of 500€ only 300€ in order.
Today, both amounts suddenly arrived in separate transfers on my account.

Was just on the casino page now have a minus of 500€ on my balance. I look at the transactions are there the 500€ withdrawal as "finished" and above "payment Return cashout" 500€ bank transfer.

How does the casino get the money back?
Is it only possible if I transfer it back myself or can they do it themselves?

In the chat, unfortunately, they have no idea..

Maybe someone had this before and can help me.

Greetings

DE license casino = Best contact search otherwise reminder and Debt collection

Malta/Curacao Casino = can look for the contact but have legally no possibility to collect the money because there is no permission in DE

If you want to pay it even in a non-licensed casino simply Deposit on the account and is good

This post has been translated automatically

Junkface

Canceled payout received anyway

15th May. 2023, at 09:53 pm CEST#3
0 Likes

Nobody has liked this post so far
It is a Curacao casino. Do not know if you can name names.

Will wait and see if they get in touch. If not, good for me.

Thank you for the quick reply 👍

This post has been translated automatically

genrix
Top Member

Canceled payout received anyway

16th May. 2023, at 12:02 pm CEST#4
1 Like

Liked this post: Avatar von Muschmusch Muschmusch
Be happy about the money and do not pay there any more.

This post has been translated automatically

roccoammo11
Expert

Canceled payout received anyway

17th May. 2023, at 06:07 am CEST#5
2 Likes

Liked this post: Avatar von chilliy chilliy, Avatar von Max_Bet Max_Bet
i do not understand the problem?!

This post has been translated automatically

Falke
Expert

Canceled payout received anyway

17th May. 2023, at 12:46 pm CEST#6
1 Like

Liked this post: Avatar von Lionking Lionking

Junkface wrote on 15.05.2023 at 21:53: It is a Curacao casino. Don't know if it's ok to name names.

Will wait and see if they get back to me. If not, good for me.

Thank you for the quick reply 👍

If it is a Curacao casino, then do not play there anymore and keep the money. And if they threaten with anything - just don't take it seriously. They can do exactly nothing.

This post has been translated automatically

refucs
Top Member

Canceled payout received anyway

17th May. 2023, at 03:43 pm CEST#7
9 Likes

Falcon wrote on 05/17/2023 at 12:46 PM:

If it is a Curacao casino, don't play there anymore and keep the money. And if they threaten with anything - just don't take it seriously. They can do exactly nothing.

I would turn the KYC game around now and first request bank statements from their bank, electricity bill, ID card from the CFO with selfie etc... xD xD


and then think again 3 months and again by e-mail to tell that currently a Deposit / repayment is not possible because there are probably technical problems with the payment Provider of them xD xD xD

This post has been translated automatically

Max_Bet
Expert

Canceled payout received anyway

17th May. 2023, at 03:45 pm CEST#8
0 Likes

Nobody has liked this post so far

refucs wrote on 17.05.2023 at 15:43:

I would turn the KYC game around now and first request from them their bank statements, electricity bill, ID card from finance chief with selfie etc... xD xD


and then think again 3 months and again by e-mail to tell that currently a Deposit / refund is not possible because there are probably technical problems with the payment Provider of them xD xD xD

Made my day 😁

This post has been translated automatically

Falke
Expert

Canceled payout received anyway

17th May. 2023, at 03:49 pm CEST#9
0 Likes

Nobody has liked this post so far

refucs wrote on 17.05.2023 at 15:43:

I would turn the KYC game around now and first request from them their bank statements, electricity bill, ID card from finance chief with selfie etc... xD xD


and then think about it for another 3 months and send another email saying that a deposit/refund is currently not possible because there are probably technical problems with their payment Provider xD xD xD

Haha, Super. Yes, that would be a really fun idea.

This post has been translated automatically

chilliy
Amateur

Canceled payout received anyway

17th May. 2023, at 08:35 pm CEST#10
0 Likes

Nobody has liked this post so far

refucs wrote on 17.05.2023 at 15:43:

I would turn the KYC game around now and first request from them their bank statements, electricity bill, ID card from finance chief with selfie etc... xD xD


and then think again 3 months and again by e-mail to tell that currently a Deposit / refund is not possible because there are probably technical problems with the payment Provider of those xD xD xD

Herrlich🤣🤣🤣 just the same and no different.

This post has been translated automatically

Anonym

Canceled payout received anyway

17th May. 2023, at 08:42 pm CEST#11
3 Likes

Liked this post: Avatar von chilliy chilliy, Avatar von garfield68 garfield68, Avatar von hustlehoff hustlehoff

refucs wrote on 17.05.2023 at 15:43:

I would turn the KYC game around now and first request from them their bank statements, electricity bill, ID card from finance chief with selfie etc... xD xD


and then again 3 months think and again by email communicate that currently a Deposit / refund is not possible because there are probably technical problems with the payment Provider of them xD xD xD

Yes and photo of the casino with Straßecund Hausnummet 😂

This post has been translated automatically

Hot Topics17th May. 2024 at 04:57 am CEST

Miscellaneous
0
World
0
Sports betting
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately