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Deposit and withdrawal methods: Betsson has blocked my account due to a withdrawal

Topic created on 02nd Jan. 2020 | Page: 1 of 2 | Answers: 11 | Views: 2,863
Nadinash

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 10:46 am CET#1
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Hey,
Betsson just locked my account because I wanted to make a withdrawal. I had deposited 50euro and won 400euro and wanted to withdraw it. Due to the holidays it took a while. Today I could not log in, contacted the support. They wrote

We will contact you today on behalf of our finance department regarding your withdrawal attempt.

We have noticed that your last activity on your account was not from the country you are registered with. Therefore, we would like to ask you to provide us with an explanation and also confirm that you were active abroad.

I was not abroad and have told them so, unfortunately no more answer... had anyone this before?

Love greetings
Nadine



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Max1303
Experienced

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 11:15 am CET#2
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Through which medium did you play? Did you use vpn?

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Matthias
Expert

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 11:44 am CET#3
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Do you have a virus scanner installed on your PC, such as Kaspersky? There is a feature called Private Browsing.
This disguises your IP address and makes it look as if you are abroad.
If you are certainly not abroad, this could be a cause of the problems with Betsson.
Don't think that they are intentionally trying to scam you for 350 euros net profit.

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Klempo77
Expert

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 11:48 am CET#4
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My money is also on vpn

Yes, this is disadvantage if you want to play locked games 😊😊

I'm not saying that TE did it, just what can happen when using vpn and possible win

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Nadinash

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 11:50 am CET#5
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Max1303 wrote on 02.01.2020 at 11:15: Through which medium did you play? Did you use vpn?

Through my phone I played and I do not even know what VPN is

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G****e

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 11:53 am CET#6
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Nadinash wrote on 02.01.2020 at 11:50 am
About my phone I played and I don't even know what VPN is

😂😂👍

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Matthias
Expert

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 11:56 am CET#7
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Please go to https://www.wieistmeineip.de with your cell phone and tell us which country is recognized

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Nadinash

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 12:07 pm CET#8
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Matthias wrote on 02.01.2020 at 11:56: Please go to https://www.wieistmeineip.de with your cell phone and tell us which country is recognized

Germany is there

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Anonym

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 01:05 pm CET#9
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Do you live near the border by any chance? Did you play when you were logged into a wifi?

I would almost put my hand in the fire for Betsson...

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Nadinash

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 01:11 pm CET#10
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Totoro wrote on 02/01/2020 at 13:05: Do you live near the border by any chance? Did you play when you were logged into a w-lan?

I would almost put my hand in the fire for Betsson....

No I don't live close to the border, I used my wifi at home yes.

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