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Free Spins Win simply disappeared due to slot error - Spin Rider Casino
Nobody has liked this post so far
Today I have a very special case as a longtime gambler. Something like this probably only happens once in a lifetime...
It's been a while since I played at Spin Rider Casino.
There I had 10 Free Spins on Alice Cooper and a win until BEFORE the last spin of 282.50 euros.
Screenshot I have fortunately saved as proof before
Now the game was then frozen. I could neither after new login or afterwards at this slot continue to play there and also finish the last game. Different browsers tried and also there no success. I then immediately contacted the casino via live chat.
That, which I have already tried, was unsuccessful, so much I know. Now I have tried to clarify the whole thing at Ask Gamblers.
SHORT SUMMARY:
They confirm that this was the case and also the game Provider can understand this, but in good German...NO SAU is interested in my loss. There is a player history at Spin Rider Casino, but they did not record the win either. First the casino just claimed I got the win, but bullshit. Well, how then, if the Free Spins were never completed...
I have already seen directly afterwards that the win was not credited to my existing balance of about 3000 euros at the time. Also, I was told directly after reporting I can continue to play.... well only the win is still pending. I play for years in the casino and do not let myself be fooled...
Furthermore, I got an ABSOLUTELY RIDICULOUS offer from Spin Rider Casino with a few Free Spins, which are probably worth
have a value of 1 cent or possibly 10 cents per spin. I don't know, of course I didn't accept it. Funny alone the offer....
How should I proceed now ? I have now already threatened with MGA.
IT CAN NOT BE THAT A SLOT SIMPLY DOES NOT WORK AND THEN EVEN THE DEMONSTRABLY WON MONEY IS GONE!
Here what must be done. Please for any help ! This is a huge mess.
Here the conversation OVER 1 MONTH WITHOUT RESULT !
https://www.askgamblers.com/casino-complaints/bembelrocker
I can provide more documentation if needed ! I have recorded EVERYTHING...
Here after eternal back and forth a Private Message ( have apparently what to hide, which one may not see with AskGamblers )
Hi Bembelrocker
We have received your gameplay from the game provider.
Please check below:
Details:
Round 1: € 7.50
Round 2: € 200.00
Round 3: € 30.00
Round 4: € 10.00
Round 5: € 20.00
Round 6: € -
Round 7: € -
Round 8: € -
Round 9: € -
Round 10: € -
Round 11: € 22.50
Thanks,
SpinRider Casino
Alone the last sentence a cheek... Compensation over 50 Free Spins ala scrap value with a win of almost 290 euros. I am not handicapped.
Is already cheeky, what the afford !
Now but the PROOF that I have received the money in the Player History or otherwise exisitert not and that you can not provide !
I have nothing credited, what even equal or similar to the amount would be in the Player History.... absolute hammer, what is going on here ! In addition, the calculation can not be right, because I have won 282.50 after 10 spins and still had an open......( see screenshot at AskGamblers )
Greetings
Bembelrocker
This post has been translated automatically
Free Spins Win simply disappeared due to slot error - Spin Rider Casino
Nobody has liked this post so far
Also tried everything, no one wanted to help me. What else can you say about it.
This post has been translated automatically
Free Spins Win simply disappeared due to slot error - Spin Rider Casino
Nobody has liked this post so far
This post has been translated automatically
Free Spins Win simply disappeared due to slot error - Spin Rider Casino
Nobody has liked this post so far
At least with most casinos you can already understand the win, because they have a player history for players
COMPLETELY NEW INFO ON THE CASE:
Yesterday Ask Gamblers closed the post. They think there is no settlement and Spin Rider Casino can not clearly prove that I got my money. Yes so it is and have now left a fine message with the MGA as well.
Here with pleasure again the thread at AskGamblers:
https://www.askgamblers.com/casino-complaints/bembelrocker
I will write again in a few weeks until the MGA has made your verdict.
This post has been translated automatically
Free Spins Win simply disappeared due to slot error - Spin Rider Casino
Nobody has liked this post so far
What I can't understand at all is that this casino still has a very good rating of 8.46 points, although by now there are already some complaints going on and even two of them remained unresolved because of non-payment.
This post has been translated automatically