That's why I said, partial payout, negotiate with them, out of goodwill, say that you described your problem on Gamblejoe and that you regret your mistake and that such a thing will never happen again. Press the tear gland, in good German..
I also had something like that with Casumo and you can actually negotiate with them... It was not about as much money as with you but I deposited money in a foreign account (from my girlfriend) and because they are different account details there was stress. I was able to come with the Deposit about 300 € and then wanted to pay out. They have then turned a blind eye or I could clarify it with them. Actually, the support is willing to compromise (at least with me at that time).
So let me summarize again:
You get two Deposit bonuses
Open a first account under the address of your "brother" but with your name
Open a second account with your real address but under a pseudonym
Notice that the second account is doing better than the first, win and try to convert it to a "real" account afterwards.
Use the same IP for both accounts.
Are you not surprised that the casino does not pay out anything?
I would also have begrudged you 10,000 euros if you had won them under transparent conditions, but so I have no sympathy and be assured, by this kind of abuse it is becoming increasingly difficult for all fair players what the bonus conditions in general.
Ramon wrote on 01/29/2018 at 19:55: the account we created is on my brother's address with my name I thought it works when 2 people have 2 accounts
So you made an account with your name and your brother's address and of course you couldn't verify it through that
Then a second account with flaschen name (For whatever reason you do something like that) Is at the point for me not at all comprehensible no matter for what motives you should do something like that with real money deposits, opened and won money and now wonder why you do not get the money?
Well, I really don't like Casumo. I have also blocked my account there last year, but in this case they are leidergottes Absolut in the right. The best thing that can happen to you here is that you can make a comparison through Daniel's help. Otherwise pay out the 20 euros again and do something else with it. Chances you have here I repeat (unfortunately) not.
I see just, we both had here the same train of thought, whether I'm positive or negative towards a particular casino, here there should be no two opinions, or
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Former Member
Casumo denies payout of €2750
29th Jan. 2018, at 09:18 pm CET#24
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Dutch78 wrote on 01/29/2018 at 8:28 PM
I just see, we both had the same train of thought here, whether I am positive or negative towards a specific casino, there can't be two opinions here, can there
I also noticed when I read your answer
Yes, you are right. The opinion should be clear here. I am the same although I really do not like Casumo
Ramon wrote on 01/30/2018 at 16:36: And did they reply?
They don't answer me.
The manager replied that she will look into it and get back to you. Can you please tell me your username and email address that you gave to Casumo. So your player account, not your brother's. Can you send me this information to info@gamblejoe.com?
Tropper wrote on 29/01/2018 at 20:17: That's why I said partial payout, negotiate with them, out of goodwill, say that you described your problem on Gamblejoe and that you regret your mistake and that this will never happen again. Press the tear gland, in good german..
I also had something like that with Casumo and you can actually negotiate with them... It was not about as much money as with you but I deposited money in a foreign account (from my girlfriend) and since they are different account details there was stress. I was able to come with the Deposit about 300 € and then wanted to pay out. They have then turned a blind eye or I could clarify it with them. Actually, the support is willing to compromise (at least with me at that time).
i hope you have success
many greetings
Support makes always on Locker but if they want to enforce what are ice cold^^
The case has quite a lot of intent ... hope anyway there is a accommodating solution
We thought we'd get a word in edgewise here as well
Thanks for the good explanation @Daniel and also for letting us know
I'm very sorry to read that you've had these problems with us, Ramon. I can understand only too well that this must be very frustrating for you
However, as it has been mentioned here several times, it is a serious breach of our T&C's if you knowingly enter your account with false data. This can also be read in point 2.9 of our T&C's. We appreciate that you proactively pointed out this problem earlier, but the crucial problem here is that you deliberately falsified the information.
As for the situation with your brother's account, unfortunately we can't give any exact details at the moment because we can't see either account at the moment and for security reasons we can't give any info publicly.
If you want you can email us at hey@casumo.com from the email address you used to open your account and we can look into it again and hopefully resolve the confusion
Thanks to everyone who has given very helpful feedback here
Casumo denies payout of €2750
Nobody has liked this post so far
I also had something like that with Casumo and you can actually negotiate with them... It was not about as much money as with you but I deposited money in a foreign account (from my girlfriend) and because they are different account details there was stress. I was able to come with the Deposit about 300 € and then wanted to pay out. They have then turned a blind eye or I could clarify it with them. Actually, the support is willing to compromise (at least with me at that time).
i hope you have success
many greetings
This post has been translated automatically
Casumo denies payout of €2750
Nobody has liked this post so far
You get two Deposit bonuses
Open a first account under the address of your "brother" but with your name
Open a second account with your real address but under a pseudonym
Notice that the second account is doing better than the first, win and try to convert it to a "real" account afterwards.
Use the same IP for both accounts.
Are you not surprised that the casino does not pay out anything?
I would also have begrudged you 10,000 euros if you had won them under transparent conditions, but so I have no sympathy and be assured, by this kind of abuse it is becoming increasingly difficult for all fair players what the bonus conditions in general.
This post has been translated automatically
Casumo denies payout of €2750
Nobody has liked this post so far
I see just, we both had here the same train of thought, whether I'm positive or negative towards a particular casino, here there should be no two opinions, or
This post has been translated automatically
Casumo denies payout of €2750
Nobody has liked this post so far
I also noticed when I read your answer
Yes, you are right. The opinion should be clear here. I am the same although I really do not like Casumo
This post has been translated automatically
Casumo denies payout of €2750
Nobody has liked this post so far
They don't answer me.
This post has been translated automatically
Casumo denies payout of €2750
Nobody has liked this post so far
The manager replied that she will look into it and get back to you. Can you please tell me your username and email address that you gave to Casumo. So your player account, not your brother's. Can you send me this information to info@gamblejoe.com?
This post has been translated automatically
Casumo denies payout of €2750
Nobody has liked this post so far
This post has been translated automatically
Casumo denies payout of €2750
Nobody has liked this post so far
This post has been translated automatically
Casumo denies payout of €2750
Nobody has liked this post so far
Support makes always on Locker but if they want to enforce what are ice cold^^
The case has quite a lot of intent ... hope anyway there is a accommodating solution
This post has been translated automatically
Casumo denies payout of €2750
Nobody has liked this post so far
We thought we'd get a word in edgewise here as well
Thanks for the good explanation @Daniel and also for letting us know
I'm very sorry to read that you've had these problems with us, Ramon. I can understand only too well that this must be very frustrating for you
However, as it has been mentioned here several times, it is a serious breach of our T&C's if you knowingly enter your account with false data. This can also be read in point 2.9 of our T&C's. We appreciate that you proactively pointed out this problem earlier, but the crucial problem here is that you deliberately falsified the information.
As for the situation with your brother's account, unfortunately we can't give any exact details at the moment because we can't see either account at the moment and for security reasons we can't give any info publicly.
If you want you can email us at hey@casumo.com from the email address you used to open your account and we can look into it again and hopefully resolve the confusion
Thanks to everyone who has given very helpful feedback here
All the best and much <3 from Casumo
This post has been translated automatically