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Public complaints: Casino Cruise Bonus Condition 2200€ Withdrawal [Rejected]

Topic created on 14th May. 2017 | Page: 1 of 1 | Answers: 5 | Views: 2,962
Xash11

Casino Cruise Bonus Condition 2200€ Withdrawal [Rejected]

14th May. 2017, at 10:57 am CEST#1
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Hello Forum,

so the following situation I have just, I have deposited at Casinocruise 100€ and a bonus should have been 75% his the whole was on 13.05.2017.
I have managed to win with the money 2700€ 2200€ I wanted to withdraw with, then I got this e-mail today.

Dear ...... ...


We hope this email finds you well.

We regret to inform you that your winnings have been removed due to a breach of the bonus's Terms and Conditions during your game play.

You placed 143 bets of 6 up to 20 which is not allowed when playing with a bonus money. We invite you to read our bonus's terms and conditions:

https://www.casinocruise.com/en/Promotions/TermsConditions/signupbonus/5

They cancelled my 2200€ completely and credited me again 100€ because I played too high with the bonus money. I played the first 1300€ only to 4€ where I also have a photo of the free play win. I must say that it was not my first Deposit, and I feel completely screwed because I have played with all deposits so high but if you do not pay out anything, it does not matter...... ...

In most other Online Casinos the bet is then just locked with bonus
The support with which I have written said that is so and they can do anything.


I hope you can help me further.

Greeting

Marcel

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Anonym

Casino Cruise Bonus Condition 2200€ Withdrawal [Rejected]

14th May. 2017, at 11:06 am CEST#2
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Hey you have unfortunately no chance of a payout if instead of the maximum 5 euro even up to 20 have used.differently it looks if you had implemented the bonus conditions for your 1300 euro but must have played a lot.I had once at the same casino similar experiences. . Had also deposited 400 euro + bonus have lost everything except 1-2 euro have then unfortunately not all played to 0 and 500 deposited and played to 10 euro and am up to 3000 high but could not pay out because I had not played to 0 hqben the simply my new Deposit with the old bonus conditions offset and my withdrawal canceled ... an impertinence I found ...

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Xash11

Casino Cruise Bonus Condition 2200€ Withdrawal [Rejected]

14th May. 2017, at 11:22 am CEST#3
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I had at Jack and the Beanstalk free spins on 10€ which have paid 1500€ the first was played but not won. The other free spins was on 4€ were 1020€.

I find that for an impudence me the 1300€ would already be enough but to take everything is already......

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Anonym

Casino Cruise Bonus Condition 2200€ Withdrawal [Rejected]

14th May. 2017, at 12:50 pm CEST#5
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shit ... unfortunately it is so if you do not pay close attention to everything ... and each cas handles the slightly different ... especially with first Einz. then they are merciless
I had done it consistently so
before a further Deposit after Bonuses always looked first whether the "deleted" from their system ... otherwise immediately chat with support ... then they have really apologized a few times what I found good.


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Daniel
Elite

Casino Cruise Bonus Condition 2200€ Withdrawal [Rejected]

15th May. 2017, at 03:12 am CEST#6
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Unfortunately, Casino Cruise is in the right in this case. Most Online Casinos have a wagering limit (usually 4 or 5 euros per spin) while wagering the bonus. This is also the reason why I almost always play without a bonus. Basically, before you accept a bonus in an online casino, always read the bonus conditions completely and understand! If necessary, ask the support and if there are still doubts, it is better to do without the bonus completely!

Personally, I think this rule is absolute nonsense and can not understand it. But as I said, the online casino is unfortunately in the right in this case

What can you do now?

1. Since Casino Cruise is represented on GambleJoe, if you email me at info@gamblejoe.com and tell me your username, I can make a request to the management on your behalf and maybe negotiate a compromise. But you will not get the full profit. If it runs well half. But I can't promise anything.

2. I am of the opinion that restrictions on use during the bonus conversion should be clearly pointed out. I think you didn't know about this stupid rule. Feel free to rate casinocruise negatively on GambleJoe and address this issue
https://www.gamblejoe.com/online-casinos/casinocruise/bewertung/

Maybe this will eventually lead to online casinos deviating from this practice at some point and / or DEFINITELY pointing out this bonus condition.

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Daniel
Elite

Casino Cruise Bonus Condition 2200€ Withdrawal [Rejected]

26th May. 2017, at 10:41 pm CEST#7
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I inquired with CasinoCruise and unfortunately they would not accommodate the player. The reason given was that it would be unfair to other players who have violated the turnover requirements and still will. As a player, you should always read through the bonus conditions before claiming a bonus.

Personally, I think these wagering restrictions (as many casinos have them) are moronic - but that's another topic. The casino was in the right in this case, but CasinoCruise should be more explicit about important points of their bonus Wagering requirements in the future, so that even inexperienced players don't fall into an avoidable trap. Such situations damage the reputation of CasinoCruise in the long run.

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