Public complaints: Cashpot casino and its irregular game and bonus. [Rejected]
Topic created on 23rd May. 2017 | Page: 1 of 1 | Answers: 7 | Views: 3,542
Anonym
Topic Creator
Former Member
Cashpot casino and its irregular game and bonus. [Rejected]
23rd May. 2017, at 11:49 pm CEST#1
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Hello. I have 10e Deposit in cashpot casino. I have won 1900e. Cashpot has removed my winnings. Because I played against rules. I am not supposed to have bonus, because in his bonus service is 15% for deposit from 20e. And at cashpot is rules irregular game, man can not bet more than 30%. If you have 5e you can not turn to 2.50 even without bonus! Support just tell me no chance to get money back. They make mistake, I should have no bonus, the bonus was only 1,50e and I lost 1900e. I have no idea what to do ...
Cashpot casino and its irregular game and bonus. [Rejected]
24th May. 2017, at 12:44 am CEST#2
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Can you post the email history or the Live Chat history here? I can't tell from your post exactly what the problem is.
I have looked at Cashpot Casino and found that they have an Askgamblers "Certificate of Trust" but unfortunately a weak Curacau license. I am sorry to inform you that your chances of getting the winnings are very bad, no matter if you are in the right or not. We generally advise German players not to play in Online Casinos that have their gambling license outside of Europe. The European gambling authorities respond to complaints (although sometimes slowly) and if players are in the right, they also get their money. The "supervisory authority" in Curacao never actually reacts.
However, as I understood your post, you would have been in the wrong even in a Malta, Isle of Man or UK casino, unfortunately, because you violated the bonus turnover requirements. Basically: Before accepting a bonus at an online casino, always read through and understand the terms and conditions and if in doubt, decline the bonus.
The terms and conditions of Cashpot Casino state:
In case of unfair play (fraud) Cashpot Casino reserves the right to withhold payouts and/or confiscate all winnings and bonus credits. "Unfair play" includes, for example:
Placing single bets that are 30% or more above the value of the bonus credited to the player's account before the Wagering requirements for that bonus have been met.
Using the "double down" feature to increase the stake.
Placing 1:1 bets, no-margin bets, low-margin bets or hedged bets will be considered as unfair play in relation to the wagering requirements for playing through a bonus.
If you have deposited 20€ and get 15% (i.e. 3€ bonus), then you are not allowed to play more than 3.90€ per spin according to the terms and conditions. Actually ridiculous this regulation because of (15%) or in your case 3€ bonus - but well, is just a junk casino (regardless of license).
Did you play with more than 5€ / spin? Probably yes, with a profit of 1,900 € you like to switch up.
Unfortunately, there is not much you can do, because in principle you would not be in the right even in properly licensed casinos. You can only learn from this and have to do without the bonus in the future (at any casino) or read through the conditions and strictly adhere to them.
I recommend you in the future to play only in online casinos that have a gambling license in Europe. Because even if you were in the right, it would be virtually impossible to get your money in Curacau casinos in case of conflict. I'm really sorry that I can't write you anything more positive.
This post has been translated automatically
Anonym
Former Member
Cashpot casino and its irregular game and bonus. [Rejected]
24th May. 2017, at 03:16 am CEST#3
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So I understand your annoyance very much. But if you deposited 10 euros and received 1.50 euros bonus, why did you take it and play with it?
You should have contacted support immediately and told them to cancel the bonus
Daniel is right about this. If you play at a casino with Curacau licenses, you have no chance to get the money
I am really sorry about that. I don't begrudge anyone a win at the casino, whether online or offline
This post has been translated automatically
Anonym
Topic Creator
Former Member
Cashpot casino and its irregular game and bonus. [Rejected]
24th May. 2017, at 10:58 am CEST#4
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Hello,
Would you like to have a great bonus?
All you have to do is say the magic word: CASH
08:41 AM
Barbara
hello
Kyle
hello Barbara
Barbara
Can you tell me something?
Kyle
what do you mean exactly?
Barbara
I have read terms and coditions
And I don't understand something
"Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the Deposit currently in play.
Using Martingale, double-up and similar systems and strategies.
If I have last e.g. 5e I can not play y.b. on bet 2.50?
Kyle
if you have 5 euro, then you can bet maximum up to 30% - 1.49 eu
you can not bet more
Barbara
Even if I have no bonus __
??
Kyle
yes
Barbara
and if i deposit 10e should i get bonus 15% ?
Kyle
if you get for 10 euro 15% bonus - 1.5euro, then you have to deposit maximum 0.44 euro
Barbara
But for 10e there should be no bonus
Kyle
it is Apm Bonus - altenative payment methods
Barbara
Bonuses for payment methods are given only for deposits that are at least 20 EUR/USD/CAD/AUD/GBP or 250 ZAR or 900 RUB.
Kyle
but you can delete it
Barbara
This is from your terms
Kyle
so ask us and we will cancel after deposit Apm bonus - until you start playing
Barbara
And if someone does not know that bonus has?
Then at ausyahung belongs irregular game ?
Kyle
You see that
You know how much you have deposited and if you see the sum is on account more
exactly it is a bonus
Barbara
But Bonus money do not see in all games
Kyle
at the beginning you can see it
Home page
Barbara
And if for example I have last 5e and I spin on 2.50 and I get lucky and win 1000e and I want to cash out what happens ?
Kyle
it does not matter
You can not play against rules
Barbara
The winnings are removed then?
Kyle
the winnings remain
but you cannot cash out
if you make a withdrawal anyway, it will be cancelled
Barbara Psurek
When can I make a withdrawal again?
When the last profit is 0 and new deposit?
Kyle
if you play through your turnover then you can make withdrawal
Barbara
E.g. I won 1000 e, my withdrawal was canceled for irregular game, the 1000e comes back to account balance?
Kyle
no
Barbara
so must make new deposit?
Kyle
yes
Barbara
This is the first casino where I can see on which bet I should play
Without bonus
I always have to calculate when I want to see my winnings
Kyle
You have to calculate at the beginning
Barbara
When I have last money I must also calculate 30% stake
Kyle
no
You have to calculate at the beginning
when you pay in
and then you can't calculate anything
do you understand?
Barbara
"Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
Barbara
You wrote me that if I have last 5 e I can not play at 2.50 only 1.49
Kyle
So Barbara, if you deposit e.g. 100euro and get APM bonus 15% - 15 euro, then you should bet max to 30% of 15 euro - 4.49 euro
if you don't get any bonus and only play with 100 euro, then you can bet up to 30% of 100 euro - 29.99 euro
Barbara
If I have last 30e can I turn to 29.99 ?
Kyle
yes
you can
Barbara
And if I win 200000e, I can not play on 40e __
??\
Kyle
no, what is important is how much you have deposited
do you have any questions?
Barbara
so if I deposit 10 e I can play all the time until the end on 3e ? If I win also only 3 e?
Kyle
yes exactly,
Barbara
If I have bonus 1.50 can I play until next deposit only on max 40ct ?
Kyle
i already said that, yes exactly
Barbara
And if I turn over bonus ?
Kyle
then you can cash out
Barbara
And if I keep playing, can I go to high bet or not ?
Kyle
Barbar, I told you, it doesn't matter how many you win, what matters is how much you put in last time
Barbara
If I turn over bonus, my continue play is 30% deposit?
Kyle
You can bet that much again
Cashpot casino and its irregular game and bonus. [Rejected]
24th May. 2017, at 11:43 am CEST#5
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Oh shit - unbelievable what there are for junk casinos. The support speaks only moderate German but if I understand correctly, then you can only use a maximum of 30% of the Deposit (regardless of whether you have accepted a bonus or not). Crass!
Behind the Cashpot Casino is the following Provider:
Game Tech Group N.V., by Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curaçao
This company operates (possibly as a white label) other casinos in addition to the Cashpot Casino, such as:
Atlantic Casino Club
Casino 1 Club
Casino Blu
Casino Bordeux
Casino Triomphe
Company Casino
Crazy Casino Club
EuroMoon
Madame Chance
Magik
Ocean Bets
Osiris
Park Lane
Ramses Gold
Slots 500
DiamondClubVIP
Times Square Casino
Enzo Casino
... and probably many more
We had received some complaints, allegations of fraud or requests for help regarding some of these casinos in the past. Unfortunately, never a case could be solved in the sense of the players, because the supervisory authority in Curacao has never reacted. I can basically only advise against playing in Online Casinos with a license in Curacao, since they can in principle (proven) do what they want. Of course, there are also good casinos but you have to hope for good luck.
In this case, the casino is even in the right - even if the terms and conditions are complete nonsense in my opinion.
Unfortunately, you can not do much. You can try to complain to the regulatory authority in Curacau: https://www.curacao-egaming.com/
You can write your complaint in English at the bottom of the page under "File a Complaint". It is always worth a try, but I can't give you much hope - I am really sorry.
However, I thank you for writing a complaint about Cashpot Casino on GambleJoe. This will help other players in their decision making.
This post has been translated automatically
Anonym
Topic Creator
Former Member
Cashpot casino and its irregular game and bonus. [Rejected]
24th May. 2017, at 01:35 pm CEST#6
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Nobody has liked this post so far
If you have bonus, you can only use maximum 30% of bonus e.g. Deposit 10€, bonus 1.50€ your maximum bet is 0,44€ (that's why I lost my winnings.) In casino man wants to win, and is naturally if has more money, wants to try to turn on 3, 5, 10e. This is the first time I see bet limit. you have done so that you have won, but not pay out. I decided to close my account. I wrote again with support. And the woman told me>
Steffi
You now know our rules well, you can deposit and win.
Barbara
No. I want to close my account.
Steffi
I give you 5e free bonus, without deposit. You can try your luck now.
Barbara
I don't want your free bonus, because maximum payout of free bonus is 100e
Steffi
But 100e is not bad
Barbara
That's not 1900e, And I don't want to think if I'm playing on good bet. There is no payout, there is of course no further deposit.
Steffi
The bonus is credited to your account.
Barbara
I want to close my account !
Steffi
support@cashpotcasino.com
This post has been translated automatically
Anonym
Former Member
Cashpot casino and its irregular game and bonus. [Rejected]
24th May. 2017, at 01:36 pm CEST#7
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Nobody has liked this post so far
really violent
does anyone play there at all with the conditions or do they realize it unfortunately only when Ausz
Cashpot casino and its irregular game and bonus. [Rejected]
26th May. 2017, at 10:22 pm CEST#8
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Nobody has liked this post so far
This topic has been closed
basiaX988 played for real money at Cashpot Casino and won €1,900, which he wanted to withdraw. The casino refused the withdrawal because the user violated the bonus wagering requirements. basiaX988 played with a higher stake than allowed while wagering the bonus. It is not uncommon for Online Casinos to set a maximum stake for Bonuses - usually between €3 and €5.
Basically, before accepting a bonus, you should always find out exactly what its conditions are and, if in doubt, decline it.
The problem with Cashpot Casino is that this turnover limit applies to all deposits (not just the bonus). In my eyes, the terms and conditions of Cashpot Casino are so unusual in the industry that they are close to fraud and are only aimed at not having to pay out in the event of a win.
Behind the online casino is the Game Tech Group N.V. based in Curacau. This company operates the following casinos in addition to the Cashpot Casino at least :
Atlantic Casino Club
Casino 1 Club
Casino Blu
Casino Bordeux
Casino Triomphe
Company Casino
Crazy Casino Club
EuroMoon
Madame Chance
Magik
Ocean Bets
Osiris
Park Lane
Ramses Gold
Slots 500
DiamondClubVIP
Times Square Casino
Enzo Casino
For some of these casinos (all "Licensed" in Curacau), we have already received other email complaints, which could not be resolved positively for the player in any case due to the weak license. Even if the player was in the wrong in this case, we at GambleJoe recommend avoiding online casinos with gambling license in Curacau, because in case of conflict (even if you are in the right as a player) you have no chance to get your money.
Cashpot casino and its irregular game and bonus. [Rejected]
Nobody has liked this post so far
This post has been translated automatically
Cashpot casino and its irregular game and bonus. [Rejected]
Nobody has liked this post so far
I have looked at Cashpot Casino and found that they have an Askgamblers "Certificate of Trust" but unfortunately a weak Curacau license. I am sorry to inform you that your chances of getting the winnings are very bad, no matter if you are in the right or not. We generally advise German players not to play in Online Casinos that have their gambling license outside of Europe. The European gambling authorities respond to complaints (although sometimes slowly) and if players are in the right, they also get their money. The "supervisory authority" in Curacao never actually reacts.
However, as I understood your post, you would have been in the wrong even in a Malta, Isle of Man or UK casino, unfortunately, because you violated the bonus turnover requirements. Basically: Before accepting a bonus at an online casino, always read through and understand the terms and conditions and if in doubt, decline the bonus.
The terms and conditions of Cashpot Casino state:
If you have deposited 20€ and get 15% (i.e. 3€ bonus), then you are not allowed to play more than 3.90€ per spin according to the terms and conditions. Actually ridiculous this regulation because of (15%) or in your case 3€ bonus - but well, is just a junk casino (regardless of license).
Did you play with more than 5€ / spin? Probably yes, with a profit of 1,900 € you like to switch up.
Unfortunately, there is not much you can do, because in principle you would not be in the right even in properly licensed casinos. You can only learn from this and have to do without the bonus in the future (at any casino) or read through the conditions and strictly adhere to them.
I recommend you in the future to play only in online casinos that have a gambling license in Europe. Because even if you were in the right, it would be virtually impossible to get your money in Curacau casinos in case of conflict. I'm really sorry that I can't write you anything more positive.
This post has been translated automatically
Cashpot casino and its irregular game and bonus. [Rejected]
Nobody has liked this post so far
You should have contacted support immediately and told them to cancel the bonus
Daniel is right about this. If you play at a casino with Curacau licenses, you have no chance to get the money
I am really sorry about that. I don't begrudge anyone a win at the casino, whether online or offline
This post has been translated automatically
Cashpot casino and its irregular game and bonus. [Rejected]
Nobody has liked this post so far
Would you like to have a great bonus?
All you have to do is say the magic word: CASH
08:41 AM
Barbara
hello
Kyle
hello Barbara
Barbara
Can you tell me something?
Kyle
what do you mean exactly?
Barbara
I have read terms and coditions
And I don't understand something
"Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the Deposit currently in play.
Using Martingale, double-up and similar systems and strategies.
If I have last e.g. 5e I can not play y.b. on bet 2.50?
Kyle
if you have 5 euro, then you can bet maximum up to 30% - 1.49 eu
you can not bet more
Barbara
Even if I have no bonus __
??
Kyle
yes
Barbara
and if i deposit 10e should i get bonus 15% ?
Kyle
if you get for 10 euro 15% bonus - 1.5euro, then you have to deposit maximum 0.44 euro
Barbara
But for 10e there should be no bonus
Kyle
it is Apm Bonus - altenative payment methods
Barbara
Bonuses for payment methods are given only for deposits that are at least 20 EUR/USD/CAD/AUD/GBP or 250 ZAR or 900 RUB.
Kyle
but you can delete it
Barbara
This is from your terms
Kyle
so ask us and we will cancel after deposit Apm bonus - until you start playing
Barbara
And if someone does not know that bonus has?
Then at ausyahung belongs irregular game ?
Kyle
You see that
You know how much you have deposited and if you see the sum is on account more
exactly it is a bonus
Barbara
But Bonus money do not see in all games
Kyle
at the beginning you can see it
Home page
Barbara
And if for example I have last 5e and I spin on 2.50 and I get lucky and win 1000e and I want to cash out what happens ?
Kyle
it does not matter
You can not play against rules
Barbara
The winnings are removed then?
Kyle
the winnings remain
but you cannot cash out
if you make a withdrawal anyway, it will be cancelled
Barbara Psurek
When can I make a withdrawal again?
When the last profit is 0 and new deposit?
Kyle
if you play through your turnover then you can make withdrawal
Barbara
E.g. I won 1000 e, my withdrawal was canceled for irregular game, the 1000e comes back to account balance?
Kyle
no
Barbara
so must make new deposit?
Kyle
yes
Barbara
This is the first casino where I can see on which bet I should play
Without bonus
I always have to calculate when I want to see my winnings
Kyle
You have to calculate at the beginning
Barbara
When I have last money I must also calculate 30% stake
Kyle
no
You have to calculate at the beginning
when you pay in
and then you can't calculate anything
do you understand?
Barbara
"Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
Barbara
You wrote me that if I have last 5 e I can not play at 2.50 only 1.49
Kyle
So Barbara, if you deposit e.g. 100euro and get APM bonus 15% - 15 euro, then you should bet max to 30% of 15 euro - 4.49 euro
if you don't get any bonus and only play with 100 euro, then you can bet up to 30% of 100 euro - 29.99 euro
Barbara
If I have last 30e can I turn to 29.99 ?
Kyle
yes
you can
Barbara
And if I win 200000e, I can not play on 40e __
??\
Kyle
no, what is important is how much you have deposited
do you have any questions?
Barbara
so if I deposit 10 e I can play all the time until the end on 3e ? If I win also only 3 e?
Kyle
yes exactly,
Barbara
If I have bonus 1.50 can I play until next deposit only on max 40ct ?
Kyle
i already said that, yes exactly
Barbara
And if I turn over bonus ?
Kyle
then you can cash out
Barbara
And if I keep playing, can I go to high bet or not ?
Kyle
Barbar, I told you, it doesn't matter how many you win, what matters is how much you put in last time
Barbara
If I turn over bonus, my continue play is 30% deposit?
Kyle
You can bet that much again
This post has been translated automatically
Cashpot casino and its irregular game and bonus. [Rejected]
Nobody has liked this post so far
Behind the Cashpot Casino is the following Provider:
Game Tech Group N.V., by Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curaçao
This company operates (possibly as a white label) other casinos in addition to the Cashpot Casino, such as:
We had received some complaints, allegations of fraud or requests for help regarding some of these casinos in the past. Unfortunately, never a case could be solved in the sense of the players, because the supervisory authority in Curacao has never reacted. I can basically only advise against playing in Online Casinos with a license in Curacao, since they can in principle (proven) do what they want. Of course, there are also good casinos but you have to hope for good luck.
In this case, the casino is even in the right - even if the terms and conditions are complete nonsense in my opinion.
Unfortunately, you can not do much. You can try to complain to the regulatory authority in Curacau: https://www.curacao-egaming.com/
You can write your complaint in English at the bottom of the page under "File a Complaint". It is always worth a try, but I can't give you much hope - I am really sorry.
However, I thank you for writing a complaint about Cashpot Casino on GambleJoe. This will help other players in their decision making.
This post has been translated automatically
Cashpot casino and its irregular game and bonus. [Rejected]
Nobody has liked this post so far
Steffi
You now know our rules well, you can deposit and win.
Barbara
No. I want to close my account.
Steffi
I give you 5e free bonus, without deposit. You can try your luck now.
Barbara
I don't want your free bonus, because maximum payout of free bonus is 100e
Steffi
But 100e is not bad
Barbara
That's not 1900e, And I don't want to think if I'm playing on good bet. There is no payout, there is of course no further deposit.
Steffi
The bonus is credited to your account.
Barbara
I want to close my account !
Steffi
support@cashpotcasino.com
This post has been translated automatically
Cashpot casino and its irregular game and bonus. [Rejected]
Nobody has liked this post so far
does anyone play there at all with the conditions or do they realize it unfortunately only when Ausz
This post has been translated automatically
Cashpot casino and its irregular game and bonus. [Rejected]
Nobody has liked this post so far
basiaX988 played for real money at Cashpot Casino and won €1,900, which he wanted to withdraw. The casino refused the withdrawal because the user violated the bonus wagering requirements. basiaX988 played with a higher stake than allowed while wagering the bonus. It is not uncommon for Online Casinos to set a maximum stake for Bonuses - usually between €3 and €5.
Basically, before accepting a bonus, you should always find out exactly what its conditions are and, if in doubt, decline it.
The problem with Cashpot Casino is that this turnover limit applies to all deposits (not just the bonus). In my eyes, the terms and conditions of Cashpot Casino are so unusual in the industry that they are close to fraud and are only aimed at not having to pay out in the event of a win.
Behind the online casino is the Game Tech Group N.V. based in Curacau. This company operates the following casinos in addition to the Cashpot Casino at least :
For some of these casinos (all "Licensed" in Curacau), we have already received other email complaints, which could not be resolved positively for the player in any case due to the weak license. Even if the player was in the wrong in this case, we at GambleJoe recommend avoiding online casinos with gambling license in Curacau, because in case of conflict (even if you are in the right as a player) you have no chance to get your money.
I now close this case as dismissed.
This post has been translated automatically