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Casino verification: Surfplay verification

Topic created on 17th Apr. 2025 | Page: 1 of 1 | Answers: 6 | Views: 675
S1X1312
Visitor

Surfplay verification

17th Apr. 2025, at 09:28 am CEST#1
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Hello folks,
I made a good win the day before yesterday at Surfplay and then verified myself (the usual things like ID, address confirmation and my credit card verification) after 24 hours everything was verified but my withdrawal was canceled. When I asked support, I was told that one thing was missing: a selfie with ID and a piece of paper with "Hello Surfplay Casino" and the current date on it. I then submitted this and it was accepted, so I am now virtually fully verified (at least according to the Verification section in my profile). Of course, I then requested a payout because I thought everything should be fine now, but this payout was canceled again because I was not fully verified. Someone from support wrote that it first had to be "incorporated" into my account. I have now requested the payout again and have been waiting ever since.
Long story short: Have any of you had similar experiences or did everything go well in the end?
I'm somehow quite unsure as it feels as if they want to artificially hold back the payout.

Thanks for your answers and best regards.

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frapi07
Elite

Surfplay verification

17th Apr. 2025, at 09:59 am CEST#2
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S1X1312 wrote on 17.04.2025 at 09:28: Hello guys,
I made a good win the day before yesterday at Surfplay and then verified myself (the usual things like ID, address confirmation and my credit card verification) after 24 hours everything was verified but my payout was canceled. When I asked support, I was told that one thing was missing: a selfie with ID and a piece of paper with "Hello Surfplay Casino" and the current date on it. I then submitted this and it was accepted, so I am now virtually fully verified (at least according to the Verification section in my profile). Of course, I then requested a payout because I thought everything should be fine now, but this payout was canceled again because I was not fully verified. Someone from support wrote that it first had to be "incorporated" into my account. I have now requested the payout again and have been waiting ever since.
Long story short: Have any of you had similar experiences or did everything go well in the end?
I'm somehow quite unsure as it feels as if they want to artificially hold back the payout.

Thanks for your answers and best regards.

I have no experience in this store, but it also sounds like a stalling tactic. I was able to have the money paid out immediately after verification and it was always approved. I have not yet heard of any "training" in the account - this is also unusual.


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S1X1312
Visitor

Surfplay verification

17th Apr. 2025, at 10:21 am CEST#3
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frapi07 wrote on 17.04.2025 at 09:59:

Have no experience at the store, but also sounds like a stalling tactic. I was able to withdraw the money immediately after Verification and it was always approved. I have not yet heard of any "training" in the account - this is also unusual.



Exactly what I'm talking about, I've been to a lot of sites and the verification always went without a hitch, as did the payouts. I have never gone through such a long verification process. If it is one at all. I'll just wait and see

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laurensm1
Visitor

Surfplay verification

4th May. 2025, at 02:59 am CEST#4
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S1X1312 wrote on April 17th, 2025 at 10:21 am:

Exactly my talking, been to a lot of sites and the Verification always went without a hitch and the payouts as well. Have never gone through such a long verification process. If it is one at all. I'll just wait and see


Hi, I have exactly the same problem and have been waiting 6 days for my account to be verified.
Have you received your money in the meantime, if so how long did it take?

Thanks in advance

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Deadmatcher
Visitor

Surfplay verification

4th Jun. 2025, at 11:00 am CEST#5
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I have been waiting for 1000€ since 18.05 😂 I have received 500€ so far, now my account is no longer verified and I should submit new documents. Maximum payout 100€ due to technical problems

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JJepsa96
Amateur

Surfplay verification

4th Jun. 2025, at 10:00 pm CEST#6
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It's always hilarious to see what kind of circus events these payout processes mutate into... Slapstick at its finest

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Deadmatcher
Visitor

Surfplay verification

8th Jun. 2025, at 11:26 pm CEST#7
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My payouts have now been outstanding for 5 days, and after inquiring I now receive a "your payout must be checked more closely without giving reasons and may be delayed" of the same money I have already been paid €500, now it has to be checked again. I have never had a bonus without depositing a bonus. I have been trying to withdraw my money since 18.05. I have never experienced anything like this before.

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