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Bonus & offers: VoodooDreams - Bonus wagered but payout cancelled!

Topic created on 08th Oct. 2018 | Page: 1 of 2 | Answers: 17 | Views: 3,699
windstoss

VoodooDreams - Bonus wagered but payout cancelled!

8th Oct. 2018, at 03:36 pm CEST#1
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Moin together,

i would like to get your opinion.

I have deposited 100 euros at VoodooDreams as a first Deposit + 100% bonus.

The bonus conditions say among other things

g. The maximum amount you are allowed to bet per spin when playing with a bonus is €5 / $5 / £5 / 50 SEK / 50 NOK per bet (or equivalent in any other currency) until the Wagering requirements of the bonus have been met. This includes double-up wagers after the game round has been completed, as well as purchasing bonus round features in games such as for example White Rabbit.

I played Roulette in the beginning, sometimes with 25 Euro stakes and more. Later I also played a 250 euro Blackjack hand when I had to go all or nothing to still have a chance to completely wager.

With slots I made sure to play a maximum of 5 euro bets / spin, because I firmly assumed that paragraph (g.) from the bonus conditions refers only to slots, since these count to 100% in the Wager and Live Casino only 5%. Is this usually the case?

Long story short: brought the wager to 100% with about 500 euros. Then continued to play up to 2500 euros.
The initiated withdrawal was then canceled with the reason I had repeatedly violated bonus conditions and my account reset to the first deposit.

I have a friend who is a lawyer. Does it make sense to proceed against it, or pointless?

Thanks

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Marqes
Expert

VoodooDreams - Bonus wagered but payout cancelled!

8th Oct. 2018, at 03:42 pm CEST#2
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I hope Daniel will look into it, I'm sure he has a contact at the casino.
Until then, patience.

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ruhrpott
Expert

VoodooDreams - Bonus wagered but payout cancelled!

8th Oct. 2018, at 03:43 pm CEST#3
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Hi,
makes no sense at all in my eyes to want to do something. Although the part you copied does not explicitly say anything about Roulette, etc., it also does not say that it is allowed to play with more than 5 €

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Anonym

VoodooDreams - Bonus wagered but payout cancelled!

8th Oct. 2018, at 03:44 pm CEST#4
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windstoss wrote on 08/10/2018 at 15:36: Moin zusammen,


I have an acquaintance who is a lawyer. Does it make sense to go against it, or pointless?

Thanks

In my opinion it is useless.
The 5 € also refers to the Roulette game. Otherwise, you could plaster the entire roulette table with high stakes and would then always have fulfilled the bonus conditions without any problems.

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windstoss

VoodooDreams - Bonus wagered but payout cancelled!

8th Oct. 2018, at 03:48 pm CEST#5
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Emulator wrote on 08/10/2018 at 15:44
In my opinion this is pointless.
The 5 € also refers to the Roulette game. Otherwise you could plaster the entire roulette table with high stakes and would then always have fulfilled the bonus conditions without any problems.

Well but for LiveCasinos wager only 5% and if I go there high stakes, I always run the Risk of going broke.
I was not aware that Maxbets also refer to other games except slots.

In addition, the passage explicitly talks about spins, which is the hanger for me to resist. A BJ hand is anything but a spin.

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Anonym

VoodooDreams - Bonus wagered but payout cancelled!

8th Oct. 2018, at 03:52 pm CEST#6
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windstoss wrote on 08.10.2018 at 15:48
Well but for that LiveCasinos wager only 5% and if I go there high stakes, I run yes always Risk to go broke.
I was not aware that Maxbets also refer to other games except slots.

In addition, the passage explicitly talks about spins, which is the hanger for me to resist. A BJ hand is anything but a spin.

Well, I don't play BJ now, but Roulette always says "spin". The bonus conditions say "This includes all bets per spin". I assume that refers to all games there. Apart from that, it is clear that betting on Table games is only counted with 5%. In Roulette/Blackjack you have a very small bank advantage.
As I said, you are welcome to try to appeal, but I guess the probability of winning is 0% unless the casino is accommodating to you.
How. This includes all bets per spin

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Anonym

VoodooDreams - Bonus wagered but payout cancelled!

8th Oct. 2018, at 04:44 pm CEST#7
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Hopeless undertaking. Save yourself the trouble and possibly the money for a lawyer. Just be smart next time and play without a bonus. Just forget about it as an apprenticeship.

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tontoo2
Experienced

VoodooDreams - Bonus wagered but payout cancelled!

8th Oct. 2018, at 07:43 pm CEST#8
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Nobody has liked this post so far
windstoss wrote on 08/10/2018 at 15:36: Moin zusammen,

i would like to get your opinion.

I have deposited 100 euros at VoodooDreams as First Deposit + 100% bonus.

The bonus conditions say among other things

g. The maximum amount you are allowed to bet per spin when playing with a bonus is €5 / $5 / £5 / 50 SEK / 50 NOK per bet (or equivalent in any other currency) until the Wagering requirements of the bonus have been met. This includes double-up wagers after the game round has been completed, as well as purchasing bonus round features in games such as for example White Rabbit.

I played Roulette in the beginning, sometimes with 25 Euro stakes and more. Later I also played a 250 euro Blackjack hand when I had to go all or nothing to still have a chance to completely wager.

With slots I made sure to play a maximum of 5 euro bets / spin, because I firmly assumed that paragraph (g.) from the bonus conditions refers only to slots, since these count to 100% in the Wager and Live Casino only 5%. Is this usually the case?

Long story short: brought the wager to 100% with about 500 euros. Then continued to play up to 2500 euros.
The initiated withdrawal was then canceled with the reason I had repeatedly violated bonus conditions and my account reset to the first deposit.

I have a friend who is a lawyer. Does it make sense to proceed against it, or pointless?

Thanks

I would report the case to the supervisor, file a complaint. Often OC's games like roulette etc. are limited higher, so 25 euros max. and this is then also listed in the terms and conditions.
At Voodoodreams reference is made to spins, max. 5 euros per spin, as you quoted. Otherwise, at which roulette and blackjack, which is apparently objected to you, from the contribution to the bonus turnover with 0% weighted. So you can bet what you want and how you feel like it.

6.5:
https://www.voodoodreams.com/de/agb

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Anonym

VoodooDreams - Bonus wagered but payout cancelled!

8th Oct. 2018, at 07:55 pm CEST#9
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It is interesting to note that the terms and conditions of VoodooDreams are different from the bonus conditions.


6.5. Different games contribute differently to the Wagering requirements of Bonuses, as shown in the list below: Slot machines 100% Blackjack (incl. Pontoon and Double Exposure) 0% Roulette (all kind) 0% Baccarat (all kind) 0% Video Poker 30% Punto Banco 0% Oasis Poker 10% TXS Hold'em poker 10% Casino Hold'em 10% All other games 100%

https://www.voodoodreams.com/de/agb



-Video slots, Classic slots & Jackpot slots: 100%

-Scratch Games: 100%

-All roulette games: 5%

-All Video Poker Games: 5%

-All Blackjack & Baccarat games including Punto Banco: 5%

-3-Card Poker, Oasis Poker and Red Dog: 5%

-All Live Casino Tables: 5%

-Other Table games: 40%

https://www.voodoodreams.com/de/bonusbedingungen


The question for the TE will now be what applies.

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tontoo2
Experienced

VoodooDreams - Bonus wagered but payout cancelled!

8th Oct. 2018, at 08:04 pm CEST#10
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One more reason for supervision, it's all cheese. I had also registered with VD, used the bonus, verified, played a little, but I could not get rid of the feeling, they are very on large deposits and then left it. Advertising that emphasizes high deposits reads to me "we make some dough, goodbye, and reappear after a year under a new name, minimal investment, no reason to build long-term satisfied players". OVO sounded similar

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