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Bonus & offers: Urgent Help!!!!

Topic created on 19th Jun. 2023 | Page: 1 of 2 | Answers: 25 | Views: 2,943
Tanja1987
Rookie

Urgent Help!!!!

19th Jun. 2023, at 05:42 pm CEST#1
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Hello, I ask for your advice because I am almost desperate.
Today I got my Cashback bonus at Platincasino and have converted the cashback once and then converted the money into real money. Now I was really very lucky and have been able to play my way up to 2000€ which I now wanted to pay out but they canceled the entire amount with the reason I can only pay out the cashback. What??? I have converted this into real money and then requested the payout. I have also not violated any bonus rules because I have converted the cashback with stakes under 1€. What can I do now?

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MisterL
Expert

Urgent Help!!!!

19th Jun. 2023, at 05:46 pm CEST#2
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Liked this post: Avatar von donzen donzen, Avatar von flaschenposter flaschenposter
that's how it is in Sin City

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H****r

Urgent Help!!!!

19th Jun. 2023, at 05:47 pm CEST#3
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Dirty Platincasino...

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Anonym

Urgent Help!!!!

19th Jun. 2023, at 05:54 pm CEST#4
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Tanja1987 wrote on 19.06.2023 at 17:42: Hello! I ask for your advice because I am almost desperate.
Today I got my Cashback bonus at Platincasino and I converted the cashback once and then converted the money into real money. Now I was really very lucky and have been able to play my way up to 2000€ which I now wanted to pay out but they canceled the entire amount with the reason I can only pay out the cashback. What??? I have converted this into real money and then requested the payout. I have also not violated any bonus rules because I have converted the cashback with stakes under 1€. What can I do now?

Yes, you have to wager the cashback, withdraw the amount and Deposit again. We had here already nen couple of times as an excitement in the forum.

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Tanja1987
Rookie

Urgent Help!!!!

19th Jun. 2023, at 05:55 pm CEST#5
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My Cashback was already converted and I converted the remaining 43€ what was on it into real money and they cancel me now just like that my 2000€ win.
Since when are you not allowed to pay out your win if it was converted to real money before?

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gambler67
Experienced

Urgent Help!!!!

19th Jun. 2023, at 06:02 pm CEST#6
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yes I had that even if only with 50 euros more, is unfortunately there so you have no chance

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frapi07
Expert

Urgent Help!!!!

19th Jun. 2023, at 06:03 pm CEST#7
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Tanja1987 wrote on 19.06.2023 at 17:55: My Cashback was already converted and I have the remaining 43€ what were on it converted into real money and the cancel me now just like that my 2000€ win.
Since when are you not allowed to pay out your win if it was converted to real money before?


Since 2 years. Once converted you have to pay it out. You have no chance, as sorry as I am. There are countless threads here as well as cases where players have had their wins cancelled.

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Rocco9988
Experienced

Urgent Help!!!!

19th Jun. 2023, at 06:05 pm CEST#8
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Always read the Bonus terms first,
then something like this does not happen

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Anonym

Urgent Help!!!!

19th Jun. 2023, at 06:05 pm CEST#9
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Tanja1987 wrote on 19.06.2023 at 17:55: My Cashback was already converted and I have the remaining 43€ what were on it converted into real money and the cancel me now just like that my 2000€ win.
Since when are you not allowed to pay out your win if it was converted to real money before?

You should have cashed out the cashback you converted to real money and then deposited again and then continue playing, that's the rules.

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nova82
Rookie

Urgent Help!!!!

19th Jun. 2023, at 06:06 pm CEST#10
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Liked this post: Avatar von Matara Matara, Avatar von Schlumpi1010 Schlumpi1010
let's be honest - this is exactly what the casino is aiming at. because when you cash out there are fees for the casino (mostly around 1-3%). when you pay in again there are also fees for the casino. that's why this is a ridiculous scam. actually, the casino could be happy if you just continue to play with it. this shows once again that you should keep your hands off certain providers.

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frapi07
Expert

Urgent Help!!!!

19th Jun. 2023, at 06:28 pm CEST#11
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nova82 wrote on 19.06.2023 at 18:06 clock: times quite honestly - actually, the casino aims exactly at this. because if you pay out fees for the casino (usually around 1-3%). if you pay in again also fees come to the casino. therefore, this is ne ridiculous scam. actually, the casino could be happy if you just continue to play. this shows once again that you should leave the fingers of certain providers.

As if they had a deal with the payment providers I have e.g. deposited / withdrawn by bank and there are no fees. Rather, the assumption is that the Cashback is considered by the system as Bonus money, the slots run better with it and the just therefore insist on the payment of the cashback.

Nevertheless, this problem has been known for a long time and you can argue as much as you want, the win will remain canceled, even if I agree with it zero.

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nova82
Rookie

Urgent Help!!!!

19th Jun. 2023, at 07:13 pm CEST#12
1 Like

Liked this post: Avatar von Rocco9988 Rocco9988

frapi07 wrote on 19.06.2023 at 18:28:

As if they had a deal with the payment providers For example, I have paid in/out via bank and there are no fees. Rather, the presumption is that the Cashback is considered Bonus money by the system, the slots run better with it and they insist on paying out the cashback for that very reason.

Nevertheless, this problem has been known for a long time and you can argue as much as you want, the win will remain canceled, even if I agree with it zero.

it's not about a deal. fact is - a payment Provider demands % of a transaction. why should the Platincasino tell you to pay out (i pay %xxx) and pay in again (i pay another %xxx) and that's it. no, instead they just bet that someone (the masses) doesn't read through the bonus and turnover conditions. ala - Ignorantia legis non excusat - ignorance doesn't protect from punishment. in that case - read through the bonus conditions


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zocker0815
Top Member

Urgent Help!!!!

19th Jun. 2023, at 10:19 pm CEST#13
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ALL Cashback SPECIALISTS take note:

Stake Casino->1000€ a month->if you make a lot of turnover you get weekly cashback, and once a month->important everything wager free bets unlimited payouts unlimited


i don't understand why you Deposit 1000 in platinum and do such a shit to yourself


although you could of course make a lot of turnover with stake with a 10€ deposit and get high weekly or monthly

and there you level, the higher you level the higher cashbacks


e.g. have already managed with 200 € deposit in the month at stake a total of 300 € to get back as cashback...

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frapi07
Expert

Urgent Help!!!!

19th Jun. 2023, at 11:15 pm CEST#14
1 Like

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nova82 wrote on 19.06.2023 at 19:13:

it's not about a deal. fact is - a payment Provider demands % of a transaction. why should the Platincasino tell you to pay out (i pay %xxx) and pay in again (i pay again %xxx) and that's it. no, instead they just bet that someone (the masses) doesn't read the bonus and turnover conditions. ala - Ignorantia legis non excusat - ignorance is no excuse. in that case - read the bonus conditions



Because I am of the opinion that the slots run better in the bonus and they do not get it done that the system recognizes the credit as real credit when converting the cashback. That the providers want to be paid I was not aware until now, but since you are from the profession, I believe you. Nevertheless, I am convinced that there is more to it. By the way, it's interesting that PayPal and other providers are foregoing these commissions by withdrawing from the market.

Incidentally, I've already mentioned that nowhere has it been stated that you can't win more than the Cashback after conversion. I asked the question somewhere else, but who would be so stupid and put their max win of 50€ at Risk if they knew they would not be allowed to win more? Probably nobody. The perfidious thing is also that Platin deducts the tax per spin after the conversion, so here it is deliberately suggested to the players that it is a normal credit, where you can also win more. This no longer has anything to do with players who do not read the terms and conditions, but is simply a fraudulent deception including misleading.

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genrix
Top Member

Urgent Help!!!!

19th Jun. 2023, at 11:28 pm CEST#15
1 Like

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Why don't you stop playing there?...

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