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Bonus & offers: Staxino simply cancels my win of 2094€ and wants to close my account (Page 7)

Topic created on 18th Apr. 2025 | Page: 7 of 10 | Answers: 136 | Views: 8,305
frapi07
Legend

Druff wrote on May 13, 2025 at 10:57 am: This is a difficult situation 🤔 now without knowing where the jurisdiction is, I would like to provide some hopefully helpful input:

"Accordingly, general terms and conditions may not contain any surprising clauses. They must also not unreasonably disadvantage customers. According to the law (Section 307 BGB), this is the case if provisions are not clear and understandable."


I realize that we are talking about Germany and the BGB, but it could well be that there could be a similar paragraph in the country where the casino is based (at least officially), which would make this GTC passage invalid.

Perhaps the TE could read up a bit on this, and in the best case he would have a useful lever, as I could well imagine that there could/might/should be similar regulations there.

Whether it will help in the end is written in the stars, but maybe he's lucky, even in the worst banana republics there are laws ☝️🤷


Many have sued there - also successfully, but enforcing one's rights is currently difficult.

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Druff
Experienced
frapi07 wrote on 13.05.2025 at 11:14 am:

Many have sued there - also successfully, but it is currently difficult to enforce one's rights.

Of course it is difficult to enforce the law there, it is everywhere outside the EU and even there it has not necessarily become easier with this confusion of laws in Malta.


But let's assume it comes to a legal dispute, he wins, somehow manages to collect the win or staxino folds and then, contrary to expectations, pays out and suddenly says "okay we'll pay out, but only to the bank account" then you would very likely go straight from the rain into the fire 🤔

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Twfarcry6
Amateur
That's really cheeky. The casino should be boycotted. Just fishing out such stupid terms and conditions for no reason. I hope you sue them to the ground. And to give the player any responsibility for this. It's really lousy. This casino group keeps so much money unjustly every month. Because a few games are banned where it makes no sense that they are. And because they didn't reach their quota this month with withheld money. Now they take it and a stupid agb. And fulfill the quota. As long as players keep depositing. Nothing will change. And that will be defended. The casino has a duty to tell him exactly the spins where he violated agbs. Etc. No ifs, ands or buts. Finish them off.

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fros7byte
Amateur
A lawsuit in the Indian Republic is completely hopeless. That's why they do it that way. The casino should be blacklisted everywhere and classified as a scam. The general terms and conditions of all casinos are constantly being twisted in such a way that the house advantage increases immeasurably

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Zockerbernd
Amateur
So I believe what he says, but I've never had any problems with Starscream or Staxino. And I often play high and win higher, even with Staxino. And I actually only play with the Wagerfree bonuses. Strange from them.

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Pat1991
Expert
Yesterday I received a bonus offer from Wunderwins by SMS. When I saw "StarScream", I naturally decided against it.

Thanks to your thread, they didn't get 20 euros in any case

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ulibonsai
Visitor
I now also have a payout open from the 15 free spins €500 in progress:
My question is now but can I play the Bonuses I got through the Legacy ladder? Not that they then somehow make faxes

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Twfarcry6
Amateur
It's best to do nothing. Until the money is there

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garfield68
Elite

ulibonsai wrote on 13.05.2025 at 19:09: I now also have a payout open from the 15 free spins 500€ In progress am curious:
My question is now but can I play the Bonuses I got through the Legacy ladder? Not that they then somehow make faxes

in no case, only when you have received the money can you play them. otherwise there may be problems at the end.

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DawgyDawg
Rookie
Step right up and grab your seat at the craziest money show in town!



From the same chaotic universe as Donny Dough comes Danny Dollar - Hacksaw Gaming's money-crazy ringmaster, ready to dish out wins, wilds and fat multipliers.



Danny rolls out the red carpet for a spectacular slot session - and with a little luck you'll take home a huge win.



Your Super Spins are ready - each spin worth €1.40, with up to €500 in payable wins.

I can still log in and still get emails like this.

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Donnie
Elite

DawgyDawg wrote on 05/14/2025 00:32: Step right up and grab your seat at the craziest money show in town!



From the same chaotic universe as Donny Dough comes Danny Dollar - Hacksaw Gaming's money-crazy ringmaster, ready to dish out wins, wilds and fat multipliers.



Danny rolls out the red carpet for a spectacular slot session - and with a little luck you'll take home a huge win.



Your Super Spins are ready - each spin worth €1.40, with up to €500 in payable wins.

I can still log in and still get emails like this.


For Staxino, the case seems to be closed and life should go on. What a cheek

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bonushunter97
Amateur
unbelievable - it was the same for me - these shitholes should be blacklisted immediately!

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Twfarcry6
Amateur
Did anyone get their money from yesterday? From the freespins. If so, please write in

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ulibonsai
Visitor

Twfarcry6 wrote on 14.05.2025 at 18:58: Has anyone received their money from yesterday ? From the freespins. If so please write in

I'm still waiting just like you my friend

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Langhans_innen
Elite
They cut my balance from €172 to €50 with reference to the general No Deposit rules, which stipulate a maximum cashout of €50. But that doesn't have to mean anything in your case, because it may be due to the fact that I had a balance of around €15 from previous no-deposits. However, I still vetoed it, sent a screenshot of the email and referred to the maximum amount of €500 shown there. I'm not sure if that will help, but I'll be happy to let them know if anything happens. Strictly speaking, they are right in my case.

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