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Bonus & offers: Staxino simply cancels my win of 2094€ and wants to close my account (Page 3)

Topic created on 18th Apr. 2025 | Page: 3 of 10 | Answers: 136 | Views: 8,132
DawgyDawg
Rookie

Staxino simply cancels my win of 2094€ and wants to close my account

21st Apr. 2025, at 05:44 pm CEST#31
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Zockerbernd wrote on 21.04.2025 at 12:42: Without the answer from Staxino, there is no point in discussing it further, they don't just suck it out of their fingers for no reason with the "small sum". Maybe when they answer you, they will see that the mistake is theirs, which is usually not the case.

I've been gambling at Viggoslots for about 2 years or more. Even when I'm drunk and stoned, I manage to stick to the bonus conditions, so why shouldn't I be able to do so when I'm sober? Do you think I play the bonus free with the last bet on 4€ and make the last spin extra on 5€? I paid out immediately after the turnover.

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frapi07
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

21st Apr. 2025, at 07:20 pm CEST#32
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DawgyDawg wrote on April 21st, 2025 at 5:44 pm:

I've been playing Viggoslots for about 2 years or more. Even when I play drunk and stoned I manage to stick to the bonus conditions, so why shouldn't I be able to do so on a sober head. Do you think I play the bonus free with the last bet on 4€ and make the last spin extra on 5€? I paid out immediately after the turnover.

I don't understand why you're interpreting his post as an accusation. He didn't directly accuse you of deliberately violating the bonus conditions.

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DawgyDawg
Rookie

Staxino simply cancels my win of 2094€ and wants to close my account

21st Apr. 2025, at 10:57 pm CEST#33
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frapi07 wrote on April 21st, 2025 at 7:20 pm:

I don't understand why you're interpreting his post as an accusation. He didn't directly accuse you of deliberately violating the bonus conditions.

He is undoubtedly saying that the casino doesn't suck such things out of its fingers. If that's supposed to be irony or sarcasm, you're probably right

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MisterL
Expert

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 01:07 am CEST#34
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or your neighbor has registered to annoy you

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Langhans_innen
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 01:42 am CEST#35
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MisterL wrote on 22.04.2025 at 01:07: or your neighbor has registered there to annoy you

If you have another question, which may be less fundamental than 2,000 euros that may have been wrongly denied, you will certainly be happy if the other discussants address your concerns seriously and as helpfully as possible. It would therefore be a nice touch to do the same and not unnecessarily state that I don't care about other people's problems.

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DawgyDawg
Rookie

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 09:19 am CEST#36
1 Like

Liked this post: Avatar von gagapapamama gagapapamama

MisterL wrote on 22.04.2025 at 01:07: or your neighbor has registered there to annoy you

No matter what you take, better take less of it.

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frapi07
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 10:04 am CEST#37
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DawgyDawg wrote on April 21st, 2025 at 10:57 pm:
He's undoubtedly saying that the casino doesn't suck that out of their fingers. If that's supposed to be irony or sarcasm, you're probably right

He also writes that this can also be a mistake^^ He doesn't mean it sarcastically/ironically. He's just being realistic and doesn't want to give you false hope. I think that's good.

What he means is that a casino doesn't cancel wins for no reason. They always have a reason to do so. I also have to agree with him. There are a few cases here and very often a bonus condition has been breached. So just wait and see what you're accused of and then you can check whether it's true or not and if not, you may be able to explain it with evidence (and thus defend yourself). Making further hypotheses here is really useless if we don't know what the exact accusation is.

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Donnie
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 10:37 am CEST#38
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Most people have probably forgotten by now how often the Gammix booths took the p**s. How many times did the GJ moderators have to help? Countless times. This also means that this casino group has also behaved incorrectly countless times. Here's another case like that, except that no one here can help anymore. It doesn't have to be the player's fault. It cannot be ruled out that players are deliberately treated in this way. Liquidity at Risk, well then let's sacrifice a few players with higher payouts and take the money away

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MisterL
Expert

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 10:51 am CEST#39
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it can only be played from a wifi

a 2nd person plays in the same wifi e.g. your neighbor

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frapi07
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 11:06 am CEST#40
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Donnie wrote on April 22nd, 2025 at 10:37 am: Most people have probably forgotten by now how many times the Gammix booths screwed you over. How many times did/do the GJ moderators help back then? Countless times. This also means that this casino group has also behaved incorrectly countless times. Here's another case like that, except that no one here can help anymore. It doesn't have to be the player's fault. It cannot be ruled out that players are deliberately treated in this way. Liquidity at Risk, well then let's sacrifice a few players with higher payouts and take the money away

Anything is possible. I still find it strange that the details are not communicated in the first email. Violation of the bonus conditions can include many things. Here the casino is actually behaving unfairly towards the player. Nevertheless, it is currently not possible to draw a conclusion because these details are missing. The casino does not have to make a statement here, but it does elsewhere. Let's therefore hope that they do this as quickly as possible so that the TE is not unnecessarily burdened with this problem.

MisterL wrote on 22.04.2025 at 10:51 am: it can only be played from a wifi

is there a 2nd person playing in the same wifi, e.g. your neighbor?

Then express yourself a little better. What you mean is that only one account per household/IP is allowed and possibly someone else (family member or even the neighbor) plays with the same IP. I really got the impression that you were just trolling here. This is also related to the fact that you only wrote 1 sentence.

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Donnie
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 11:32 am CEST#41
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He hasn't trolled at all now. He rather forgot a question mark. This should be a question/indication as to whether several people in the household use the same wifi in this casino or have played there with the same network. That could be prohibited. I think 2 people from one household may also be allowed. But I'm not going to study their terms and conditions now. It could be a possible violation

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frapi07
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 11:37 am CEST#42
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Donnie wrote on 22.04.2025 at 11:32 am: He didn't troll at all. More like forgot a question mark. That should be a question/indication whether several people in the household use the same wifi in this casino or have played there with the same network. This could be prohibited. I think 2 people from one household may also be allowed. But I'm not going to study their terms and conditions now. It could be a possible violation

Can be interpreted either way A neighbor who uses your WLAN and registers in an OC just to annoy you will probably be rare.

In any case: yes, this is definitely forbidden with the bonus, so that you don't claim the bonus more than once (yourself, your siblings, your parents, etc.).

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Langhans_innen
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 11:44 am CEST#43
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Who hasn't experienced the situation where neighbors deliberately log on to the same gambling providers via their non-owned WLAN in order to annoy the person downstairs or upstairs

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Donnie
Elite

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 11:51 am CEST#44
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I understood things differently with the neighbors. He wants to hit him in the face and simply registers with his data and then double account. To do this, the neighbor or someone else would really have to know all the data. Email must also be confirmed

Just been in the chat. They say that they can help quickly with problems (Daniela) and that the email support is overloaded but will respond. Told them again that such behavior (without mentioning username or GJ) is shabby, customer loss is to be expected and word gets around. I would write another email today if you can't get into the chat. Maybe they will react now, it's a bit trite that they care, but let's see

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DawgyDawg
Rookie

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 11:56 am CEST#45
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frapi07 wrote on April 22nd, 2025 at 11:06 am:
Then express yourself a little better. What you mean is that only one account per household/IP is allowed and possibly someone else (family member or even the neighbor) plays with the same IP. I really got the impression that you were just trolling here. This is also due to the fact that you only wrote 1 sentence.

That would be a pretty big coincidence with the neighbor. Don't know how you can come up with something like that. I always play with mobile data and rarely with WLAN. Here I was definitely playing with mobile data. The casino won't even send me a bet history as a document and says they'll get back to me by email. Of course, nothing comes all the time. In 18 days since my depositor/withdrawal, the casino has not sent me an answer by email except for the one email that they will close my account for violating the bonus conditions. Look how communicative I am, even though I've spent most of the last few days in hospital and have been under so much stress. You say something about waiting to see what the casino says, even though the casino has been keeping quiet about the exact reason for almost 3 weeks. And there's no way they have too much to do. Why was the casino much more talkative before my win and now suddenly so quiet?

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