Quick question, who had also received the bonus mail from Platincasino at the end of last week where it said
"Deposit now and we will credit you 25% of your deposit amount next week" ?
I am still waiting for the 25%.
I asked in the Vip Chat and Noel answered:
"Hello
the month has just started we like to check again for the weekend.
Just now I can not book you unfortunately more. "
On it I then :
"Hello,
You should not book me anything and with you I beg anyway no more for a bonus.
There came a mail at the end of last week that you get 25% of your deposits back on Monday?!
Don't you know what mails you sent out?
This has nothing to do with bonus begging but with an offer that came by mail.
Best regards"
Thereupon no answer came..is that bad.
Is already the second time that Platin does not know which bonus mail is sent.
In addition still constantly that one is kicked out after a few play rounds.
Several people here have this problem.
I wonder anyway how that works, if the games are on the servers of the manufacturers and the casinos have no influence on it.
What is your club status?
I'm on Platin and didn't get the mail
This post has been translated automatically
Anonym
Former Member
Platincasino bonus mail end of last week
6th May. 2021, at 07:43 am CEST#5
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I personally did not have the email, although I also have Platin status.
Slowly, what happens there at Platin is no longer acceptable
I had contacted the VIP support because of the game cancellations and the problems with the page (several times) - the last time the whole thing was supposedly forwarded to the team management, so far no reaction
From other casinos, VIP players would have long received a "fat" bonus as compensation - at Platin you do not even get a response
By the way, I did not ask for a bonus or compensation in my mails to the VIP support - I just wanted a statement from the casino's side, when they consider to get the problems under control, so that a smooth play is guaranteed again
Then now you with your "bonus" offer - an insolence that you have not yet received this or that on request no one knows and or gives you information when this is booked
If I consider what you have to pay in there, just to get such a bad service currently as a VIP - a joke
Of course, the same applies to the other players there who do not have Platin status, they must also expect to be able to play there smoothly
Currently just "put six" dear Platin Casino, which certainly reads here.
I just spoke with the manager of Platincasino because I became aware of the thread. Unfortunately, due to an internal error, you received the email by mistake. The offer went out only to certain VIP players who have not yet deposited in April. @Marqes and @Krabbenburger, you have, as far as I could learn, made a Deposit in April. Therefore, the bonus was not credited to you
The manager has nevertheless agreed that she will credit you the bonus manually, since it was a mistake on the part of the casino.
@Krabbenburger please take a look at the communicator, I have written you a message.
Caro wrote on 06.05.2021 at 17:35: I just spoke with the manager of Platincasino, because I became aware of the thread. Due to an internal error, you guys unfortunately received the email by mistake. The offer only went out to certain VIP players who haven't deposited yet in April. @Marqes and @Krabbenburger, you have, as far as I could learn, made a Deposit in April. Therefore, the bonus was not credited to you
The manager has nevertheless agreed that she will credit you the bonus manually, since it was a mistake on the part of the casino.
I am not affected, but I have to praise the fact that the members are helped in this way. Great!
I am also platinum status and have not received an email from Platincasino but from another I have received the following email
Dear ......
we are happy to inform you that we updated our Bonus Program.
Now you are able to get 25% Cashback for your losses during the month. Cashback bonus is credited automatically at the beginning of each month. Please visit our Bonus T&C or contact our friendly support team to get more detailed information.
Have a great day and thank you for playing with us!
Kind regards,
Praise Casino team
Edit: font color adjusted, image could not be inserted correctly, so I removed it
Platincasino bonus mail end of last week
Liked this post:
CashOut
Quick question, who had also received the bonus mail from Platincasino at the end of last week where it said
"Deposit now and we will credit you 25% of your deposit amount next week" ?
I am still waiting for the 25%.
I asked in the Vip Chat and Noel answered:
"Hello
the month has just started we like to check again for the weekend.
Just now I can not book you unfortunately more. "
On it I then :
"Hello,
You should not book me anything and with you I beg anyway no more for a bonus.
There came a mail at the end of last week that you get 25% of your deposits back on Monday?!
Don't you know what mails you sent out?
This has nothing to do with bonus begging but with an offer that came by mail.
Best regards"
Thereupon no answer came..is that bad.
Is already the second time that Platin does not know which bonus mail is sent.
In addition still constantly that one is kicked out after a few play rounds.
Several people here have this problem.
I wonder anyway how that works, if the games are on the servers of the manufacturers and the casinos have no influence on it.
Thanks for reading.
This post has been translated automatically
Platincasino bonus mail end of last week
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Noel has not responded to you and simply closed the chat ?
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Platincasino bonus mail end of last week
Nobody has liked this post so far
Can you copy the mail times so the text?
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Platincasino bonus mail end of last week
Nobody has liked this post so far
I'm on Platin and didn't get the mail
This post has been translated automatically
Platincasino bonus mail end of last week
Nobody has liked this post so far
Slowly, what happens there at Platin is no longer acceptable
I had contacted the VIP support because of the game cancellations and the problems with the page (several times) - the last time the whole thing was supposedly forwarded to the team management, so far no reaction
From other casinos, VIP players would have long received a "fat" bonus as compensation - at Platin you do not even get a response
By the way, I did not ask for a bonus or compensation in my mails to the VIP support - I just wanted a statement from the casino's side, when they consider to get the problems under control, so that a smooth play is guaranteed again
Then now you with your "bonus" offer - an insolence that you have not yet received this or that on request no one knows and or gives you information when this is booked
If I consider what you have to pay in there, just to get such a bad service currently as a VIP - a joke
Of course, the same applies to the other players there who do not have Platin status, they must also expect to be able to play there smoothly
Currently just "put six" dear Platin Casino, which certainly reads here.
This post has been translated automatically
Platincasino bonus mail end of last week
Liked this post:
Marqes, 
TranceBabe
The manager has nevertheless agreed that she will credit you the bonus manually, since it was a mistake on the part of the casino.
@Krabbenburger please take a look at the communicator, I have written you a message.
This post has been translated automatically
Platincasino bonus mail end of last week
Nobody has liked this post so far
Is still nen error / problem with Platincasino, but so you have already times your peace
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Platincasino bonus mail end of last week
Liked this post:
Caro
I am not affected, but I have to praise the fact that the members are helped in this way. Great!
This post has been translated automatically
Platincasino bonus mail end of last week
Nobody has liked this post so far
Dear ......
we are happy to inform you that we updated our Bonus Program.
Now you are able to get 25% Cashback for your losses during the month. Cashback bonus is credited automatically at the beginning of each month. Please visit our Bonus T&C or contact our friendly support team to get more detailed information.
Have a great day and thank you for playing with us!
Kind regards,
Praise Casino team
Edit: font color adjusted, image could not be inserted correctly, so I removed it
This post has been translated automatically
Platincasino bonus mail end of last week
Nobody has liked this post so far
Although unfortunately nothing won but still nice that you have taken care of it.
This post has been translated automatically