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Bonus & offers: Bonus problem at uptown casino..

Topic created on 30th Apr. 2019 | Page: 1 of 1 | Answers: 8 | Views: 1,659
andy1982nrw
Rookie

Bonus problem at uptown casino..

30th Apr. 2019, at 02:16 pm CEST#1
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Hello dear

I am one of those who at least read through the bonus conditions

Now it happened that after my Deposit I had gambled away, I got a free chip because of "loyalty" with this one can win up to 500$
After small stakes I have also managed after some time, and was on something over 700$ then in the middle of the game my balance was reduced to 500$.
subsequently, however, I have loaded aderen slot and continued to play there and came to a total of 1000$. of which I have then given everything to the payout, up to a small rest of 50$.

With the remaining 50$ I continued to play and won again something about 900$, but now I wanted to wait for my payout
An hour ago I got a standard email that they will now check my payout of 500$
When I logged in I immediately saw that my balance was at 0,00$. So the 900$ that were still on my account are gone, and the withdrawal of 950$ was canceled and a new one of 500$ was initiated

Does anyone know or has ever had something similar and knows how it behaves? Because I was downgraded after converting the bonus to the maximum amount, it is then not allowed to continue to play? I find nowhere in the terms and conditions something corresponding.
Would be happy if someone has a Tip


This post has been translated automatically

zuzox
Experienced

Bonus problem at uptown casino..

30th Apr. 2019, at 02:37 pm CEST#2
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Nobody has liked this post so far
andy1982nrw wrote on 04/30/2019 at 14:16: Hello dear

I am one of those who at least read through the bonus conditions

Now it happened that after my Deposit I had gambled away, I got a free chip because of "loyalty" at this one can win up to $ 500
After small stakes I have also managed after some time, and was on something over 700$ then in the middle of the game my balance was reduced to 500$.
subsequently, however, I have loaded aderen slot and continued to play there and came to a total of 1000$. of which I have then given everything to the payout, up to a small rest of 50$.

With the remaining 50$ I continued to play and won again something about 900$, but now I wanted to wait for my payout
An hour ago I got a standard email that they will now check my payout of 500$
When I logged in I immediately saw that my balance was at 0,00$. So the 900$ that were still on my account are gone, and the withdrawal of 950$ was canceled and a new one of 500$ was initiated

Does anyone know or has ever had something similar and knows how it behaves? Because I was downgraded after converting the bonus to the maximum sum, it is then not allowed to continue to play? I find nowhere in the terms and conditions something corresponding.
Would be happy if someone has a Tip



Well if you have read through the terms and conditions I wonder why you continue to play?
Max cashout you have reached, then you should have simply waited for the payout and then continue playing with a new deposit. So of course everything is gone that goes over the max amount. Since you have deliberately shot yourself in the foot 😅
Well still congratulations on the win!

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upola
Legend

Bonus problem at uptown casino..

30th Apr. 2019, at 02:37 pm CEST#3
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Probably with the freechip the payout is capped at 500.

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andy1982nrw
Rookie

Bonus problem at uptown casino..

30th Apr. 2019, at 02:49 pm CEST#4
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zuzox wrote on 30.04.2019 at 14:37
Well if you have read through the terms and conditions I wonder why you continue to play ?
Max cashout you have reached, then you should have simply waited for the payout and then continue playing with a new deposit. So of course everything is gone that goes over the max amount. Since you have deliberately shot yourself in the foot 😅
Well still congratulations on the win!

Yes that's right, only if you have already been cut when reaching the maximum amount and the bonus is so to speak "done", I thought,I could of course continue playing because the rest is yes "my money". do you understand what I want to say with it ?

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zuzox
Experienced

Bonus problem at uptown casino..

30th Apr. 2019, at 02:55 pm CEST#5
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andy1982nrw wrote on 04/30/2019 2:49 PM

Yes that's right, only if one has already been cut to the maximum amount when reaching and the bonus is so to speak "done", I thought,I could of course continue to play because the rest is yes "my money". do you understand what I mean by that ?

Yes but that makes no sense. It is clearly stated. The maximum win from the Bonuses is limited to 500 euros. And it does not matter whether you are still in the wagering or not. You continue to play with the Bonus money which was converted but not yet paid out, only after 500 euros payout and the removal of the remaining balance you can Deposit again and continue to play as usual.

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andy1982nrw
Rookie

Bonus problem at uptown casino..

30th Apr. 2019, at 03:41 pm CEST#6
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zuzox wrote on 04/30/2019 at 2:55 pm
Yes but that doesn't make sense. It clearly states. The maximum win from Bonuses is limited to 500 euros. And it doesn't matter if you are still in wagering or not. You continue to play with the Bonus money which was converted but not yet paid out, only after 500 euros payout and the removal of the remaining balance, you can Deposit again and how

Yes kind of, for me it was the same whether I immediately continue to play, or first pay out and then deposit again next time I'm smarter

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zuzox
Experienced

Bonus problem at uptown casino..

30th Apr. 2019, at 04:00 pm CEST#7
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andy1982nrw wrote on 04/30/2019 at 15:41
Yeah kinda, for me it was the same if I continue playing right away or pay out first and then pay in again next time I'll be smarter

Exactly 🙂
Good luck furthermore 👍

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Dbac79
Elite

Bonus problem at uptown casino..

1st May. 2019, at 12:32 pm CEST#8
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isn't one of those RTG casinos? they're all crap, and king of them all is hallmark casino

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andy1982nrw
Rookie

Bonus problem at uptown casino..

1st May. 2019, at 12:57 pm CEST#9
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Dbac79 wrote on 01.05.2019 at 12:32 pm: is such a RTG casino or? they are all the last crap, and king with them is the hallmark casino

Yes is RTG but Hallmark Casino to my knowledge is not part of "Deckmedia" as long as you do everything right with the deckmedia group,they pay out! uptown, slotocash, never had any problems with the payout itself so far

Only with them it is so that I get at slotocash for example no more bonus even if it is an official code for all if you win more often must also not be so much is enough if you use for example several times a bonus and pay out $ 100 e.g. then you get only 25% Cashback but no other bonus. The chat then only says that codes are only for players who were not lucky
I am curious when my current payout from uptown comes or my bonus offers with them also disappeared

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