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Bonus & offers: Bonus conditions fulfilled, credit gone.

Topic created on 08th Apr. 2018 | Page: 1 of 3 | Answers: 23 | Views: 8,193
Micha2018

Bonus conditions fulfilled, credit gone.

8th Apr. 2018, at 11:38 am CEST#1
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Hello people,

I signed up at Joreels Casino and made a Deposit that came with a bonus.
So far so good.
Now I have fulfilled the bonus conditions and had then also played several thousand euros.
After fulfilling the conditions, my entire balance has now disappeared. ("I get almost ne kriese")
Have already written to the support.

Does anyone know about Joreels and can possibly tell me someone what went wrong?

MfG Micha

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Anonym

Bonus conditions fulfilled, credit gone.

8th Apr. 2018, at 11:45 am CEST#2
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Hello:) Have immediately looked at the license of the casino is a good

You have played with bonus. Did you play with spins that were over 5€?

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Micha2018

Bonus conditions fulfilled, credit gone.

8th Apr. 2018, at 11:52 am CEST#3
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No, until the conditions are met, you can only make spins with 5€ and also only on slots that are playable with the bonus.

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Anonym

Bonus conditions fulfilled, credit gone.

8th Apr. 2018, at 11:56 am CEST#4
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Micha2018 wrote on 08.04.2018 at 11:52: No, until the conditions are met, you can only make spins with 5€ and also only on slots that are playable with the bonus.

So this is technically not possible to play over 5 euros and play slots that are not allowed to wager the bonus?

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Micha2018

Bonus conditions fulfilled, credit gone.

8th Apr. 2018, at 12:06 pm CEST#5
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Correct. I can see on my account there that I have fulfilled the conditions. It says that I have now fulfilled the conditions, so 100% Completed

How is that eigendlich with bonus conditions? As far as I've read, the earned credit (that is associated with the bonus) is held back until the conditions are met
and then you can this then pay out or do I understand what wrong!

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Anonym

Bonus conditions fulfilled, credit gone.

8th Apr. 2018, at 12:10 pm CEST#6
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When you have wagered 100% of the bonus, the Bonus money turns into real money and you can withdraw it.

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Micha2018

Bonus conditions fulfilled, credit gone.

8th Apr. 2018, at 12:17 pm CEST#7
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Aha ok, maybe a technical error or it takes a while until it is converted to the account.
I just hope that I will not be deducted since I finally deposited several hundred euros,
with which I have played this.

Sorry that the answers are slow, can only answer every 10 minutes at the moment...

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Anonym

Bonus conditions fulfilled, credit gone.

8th Apr. 2018, at 12:25 pm CEST#8
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In the bonus conditions it also says that you can withdraw max 2000€

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Anonym

Bonus conditions fulfilled, credit gone.

8th Apr. 2018, at 12:45 pm CEST#9
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Micha2018 wrote on 08.04.2018 at 12:17 pm: Aha ok, maybe a technical error or it takes a while until it is converted on the account.
I just hope that I do not get ripped off since I finally deposited several hundred euros,
with which I have earned this.

Sorry for the delay in replying, I can only reply every 10 minutes at the moment...

Take your time with answering here nobody pushes you

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sonne10
Top Member

Bonus conditions fulfilled, credit gone.

8th Apr. 2018, at 01:10 pm CEST#10
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to play with bonus is always associated with a Risk I have found I only play with bonus when I do not have to make a Deposit

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