Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Wunderwins: [solved] wunderwins do not pay the win

Topic created on 11th Apr. 2024 | Page: 1 of 2 | Answers: 20 | Views: 806
daian75
Visitor

[solved] wunderwins do not pay the win

11th Apr. 2024, at 09:34 am CEST#1
0 Likes

Nobody has liked this post so far
Hello ! I want someone which can make charge for Wunderwins because if someone win, do not pay ! This casino is a scam ! i made withdrawal 3000, 2000, 3000, wunderwins sending me an email that 3000 euro comes from a bonus (which was not had) and my withdrawal is canceled and sum remains at 1683 euro .here is the email.
We are writing to you regarding your withdrawal request of €3000. Unfortunately we had to decline the withdrawal as the wins were made with a bonus which has a maximum withdrawal limit; please read our Terms and Conditions (T&Cs):

Your balance has been adjusted to €1,683.00 and you can submit a new withdrawal request.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer service team.
Yours sincerely,
Payments Cashier

Then I make payout 1300 euro, with rest 383 euro I continue playing and win 4300 euro, I make payout again yesterday, this morning again get an email.


Hello,
We are writing to you regarding your withdrawal request of €4300. Unfortunately, we had to decline the withdrawal as the wins were made with a bonus that has a maximum withdrawal limit; please refer to our Terms and Conditions (T&Cs):

Your balance has been adjusted to €1,683.00 and you can submit a new withdrawal request.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer service team.
Yours sincerely,
Payments Cashier

Can anyone help me ???


This post has been translated automatically

hustlehoff
Expert

[solved] wunderwins do not pay the win

11th Apr. 2024, at 09:48 am CEST#2
2 Likes

Liked this post: Avatar von BinGOLDiG BinGOLDiG, Avatar von Max_Bet Max_Bet
I can actually tell you right away that you had an active bonus with Max Cashout and since you only deposited 1300 euros instead of 1683, the 383 euros were still tied to a bonus, you would have had to withdraw the 1683 euros completely and then Deposit again without a bonus so that the old bonus is no longer active, I'll tell you right away in 95% of cases the casino group (Starscream) is right even if they drop on purpose. But the casino is listed here, a GJ Teami will get in touch with you and ask what exactly was going on.

This post has been translated automatically

daian75
Visitor

[solved] wunderwins do not pay the win

11th Apr. 2024, at 09:51 am CEST#3
0 Likes

Nobody has liked this post so far
But I was not a bonus!

This post has been translated automatically

Julian
Elite

[solved] wunderwins do not pay the win

11th Apr. 2024, at 10:10 am CEST#4
0 Likes

Nobody has liked this post so far
Hello daian75,

Based on the response from support, it sounds to me as if you tried to win even more of the bonus despite the maximum payout limit, even though your balance has already been adjusted accordingly.

If this is true, I'm afraid I have to tell you that we see relatively little chance of this happening.

However, as you claim that you have not played with any bonus and that the whole thing is therefore unjustified.
I will contact you briefly via the Communicator.

This post has been translated automatically

daian75
Visitor

[solved] wunderwins do not pay the win

11th Apr. 2024, at 10:20 am CEST#5
0 Likes

Nobody has liked this post so far
Hello Julian! Last week I gamble more like 5000 euro in this casino from my money. Wednesday I made a withdrawal for 5000 euro (3000 and 2000 euro ) which is not paid yet. Saturday is a caschbach am in level 11 casbach must give 22 %, but i get only 380 cca, with this money i play further 1 time must turn over, this turn over more time until i was 3000 euro and i look real money was not bonus, then i make payout what comes not at account

Here is ( Is there any wagering on the Cashback?

Cashback must be wagered once (1) before being cashed out. You will earn Points only as a result of real money bets made at Wunderwins.

This post has been translated automatically

T0uchTheSky
Expert

[solved] wunderwins do not pay the win

11th Apr. 2024, at 10:31 am CEST#6
0 Likes

Nobody has liked this post so far

daian75 wrote on 11.04.2024 at 10:20: Hello Julian! Last week I gamble more like 5000 euro in this casino from my money. Wednesday I made a withdrawal for 5000 euro (3000 and 2000 euro ) which has not been paid yet. Saturday is a caschbach am in level 11 casbach must give 22 %, but i get only 380 cca, with this money i play further 1 mall must turn over, this turn over more mall until i was 3000 euro and i look real money was not bonus, then i make payout what comes not at account

Here is ( Is there any wagering on the Cashback?

Cashback must be wagered once (1) before being cashed out. You will earn Points only as a result of real money bets made at Wunderwins.


Unfortunately, CashBacks also count as a bonus and have limits, e.g. if you have received 300 Euro CashBack, I believe you can only cash out 5x, i.e. 1500 Euro.

And it also applies until you have paid out the money properly, which is not enough if you cancel your payout or leave some money left over to play with.

This post has been translated automatically

daian75
Visitor

[solved] wunderwins do not pay the win

11th Apr. 2024, at 10:33 am CEST#7
0 Likes

Nobody has liked this post so far
I think I used to cash out a lot, that could be a problem.
If so think yesterday at first letter where it says I can make payout of 1638 euro, this is already my money then. if I play from this this is no bonus or?

This post has been translated automatically

dazzle_tea
Amateur

[solved] wunderwins do not pay the win

11th Apr. 2024, at 12:57 pm CEST#8
0 Likes

Nobody has liked this post so far
daian75 wrote on 11.04.2024 at 10:33: I think I was earlier a lot of payouts that could be problem.
If so think yesterday at first letter where it says I can make payout of 1638 euro, this is already my money then. if I play from this this is no bonus or?

unfortunately it is. the conditions apply until the moment you cash out. no matter what kind of bonus.
in your case (cashback) 1 x wager and x 5 max cashout. as TouchTheSky has already explained.


it's misleading and they could solve it differently, just like they could block the banned slots, but unfortunately they don't and are "in the right" according to the terms and conditions.

This post has been translated automatically

daian75
Visitor

[solved] wunderwins do not pay the win

13th Apr. 2024, at 08:56 am CEST#9
0 Likes

Nobody has liked this post so far
Hello, win paid

This post has been translated automatically

hustlehoff
Expert

[solved] wunderwins do not pay the win

13th Apr. 2024, at 11:30 am CEST#10
0 Likes

Nobody has liked this post so far
Hello, please tell us in more detail what exactly happened and how much has now been paid out.

This post has been translated automatically

roccoammo11
Expert

[solved] wunderwins do not pay the win

13th Apr. 2024, at 05:54 pm CEST#11
0 Likes

Nobody has liked this post so far
i didn't even know that people who speak like that - write exactly like that
Congratulations on the win & thanks to Julian if he contributed to it as so often!!!

This post has been translated automatically

zocker0815
Top Member

[solved] wunderwins do not pay the win

13th Apr. 2024, at 06:06 pm CEST#12
1 Like

Liked this post: Avatar von hustlehoff hustlehoff

hustlehoff wrote on 13.04.2024 at 11:30 am: Hello, please tell me exactly what happened and how much has now been paid out.

she doesn't understand you!!!! if then you have to ask properly, I'll show you




daian75 wrote on 13.04.2024 at 08:56: Hello, win paid

Hello, what are things doing?

This post has been translated automatically

dazzle_tea
Amateur

[solved] wunderwins do not pay the win

13th Apr. 2024, at 09:21 pm CEST#13
1 Like

Liked this post: Avatar von Langhans Langhans

zocker0815 wrote on 13.04.2024 at 18:06:

Hello, what do things do?

how many languages do you actually speak?

This post has been translated automatically

daian75
Visitor

[solved] wunderwins do not pay the win

14th Apr. 2024, at 12:15 am CEST#14
0 Likes

Nobody has liked this post so far
6500 euro paid

This post has been translated automatically

daian75
Visitor

[solved] wunderwins do not pay the win

14th Apr. 2024, at 12:16 am CEST#15
0 Likes

Nobody has liked this post so far
But today already lose 4000 euros hahahaha, but no matter, is important that paid this casino.

This post has been translated automatically

Hot Topics10th May. 2024 at 07:30 am CEST

Jackpots
0
Miscellaneous
0
Miscellaneous
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately