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Wunderwins: [solved] wunderwins do not pay the win

Topic created on 11th Apr. 2024 | Page: 1 of 2 | Answers: 20 | Views: 860
daian75
Visitor
Hello ! I want someone which can make charge for Wunderwins because if someone win, do not pay ! This casino is a scam ! i made withdrawal 3000, 2000, 3000, wunderwins sending me an email that 3000 euro comes from a bonus (which was not had) and my withdrawal is canceled and sum remains at 1683 euro .here is the email.
We are writing to you regarding your withdrawal request of €3000. Unfortunately we had to decline the withdrawal as the wins were made with a bonus which has a maximum withdrawal limit; please read our Terms and Conditions (T&Cs):

Your balance has been adjusted to €1,683.00 and you can submit a new withdrawal request.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer service team.
Yours sincerely,
Payments Cashier


Then I make payout 1300 euro, with rest 383 euro I continue playing and win 4300 euro, I make payout again yesterday, this morning again get an email.


Hello,
We are writing to you regarding your withdrawal request of €4300. Unfortunately, we had to decline the withdrawal as the wins were made with a bonus that has a maximum withdrawal limit; please refer to our Terms and Conditions (T&Cs):

Your balance has been adjusted to €1,683.00 and you can submit a new withdrawal request.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer service team.
Yours sincerely,
Payments Cashier


Can anyone help me ???


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hustlehoff
Expert
I can actually tell you right away that you had an active bonus with Max Cashout and since you only deposited 1300 euros instead of 1683, the 383 euros were still tied to a bonus, you would have had to withdraw the 1683 euros completely and then Deposit again without a bonus so that the old bonus is no longer active, I'll tell you right away in 95% of cases the casino group (Starscream) is right even if they drop on purpose. But the casino is listed here, a GJ Teami will get in touch with you and ask what exactly was going on.

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daian75
Visitor
But I was not a bonus!

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Julian
Elite
Hello daian75,

Based on the response from support, it sounds to me as if you tried to win even more of the bonus despite the maximum payout limit, even though your balance has already been adjusted accordingly.

If this is true, I'm afraid I have to tell you that we see relatively little chance of this happening.

However, as you claim that you have not played with any bonus and that the whole thing is therefore unjustified.
I will contact you briefly via the Communicator.

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daian75
Visitor
Hello Julian! Last week I gamble more like 5000 euro in this casino from my money. Wednesday I made a withdrawal for 5000 euro (3000 and 2000 euro ) which is not paid yet. Saturday is a caschbach am in level 11 casbach must give 22 %, but i get only 380 cca, with this money i play further 1 time must turn over, this turn over more time until i was 3000 euro and i look real money was not bonus, then i make payout what comes not at account

Here is ( Is there any wagering on the Cashback?

Cashback must be wagered once (1) before being cashed out. You will earn Points only as a result of real money bets made at Wunderwins.

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T0uchTheSky
Elite

daian75 wrote on 11.04.2024 at 10:20: Hello Julian! Last week I gamble more like 5000 euro in this casino from my money. Wednesday I made a withdrawal for 5000 euro (3000 and 2000 euro ) which has not been paid yet. Saturday is a caschbach am in level 11 casbach must give 22 %, but i get only 380 cca, with this money i play further 1 mall must turn over, this turn over more mall until i was 3000 euro and i look real money was not bonus, then i make payout what comes not at account

Here is ( Is there any wagering on the Cashback?

Cashback must be wagered once (1) before being cashed out. You will earn Points only as a result of real money bets made at Wunderwins.


Unfortunately, CashBacks also count as a bonus and have limits, e.g. if you have received 300 Euro CashBack, I believe you can only cash out 5x, i.e. 1500 Euro.

And it also applies until you have paid out the money properly, which is not enough if you cancel your payout or leave some money left over to play with.

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daian75
Visitor
I think I used to cash out a lot, that could be a problem.
If so think yesterday at first letter where it says I can make payout of 1638 euro, this is already my money then. if I play from this this is no bonus or?

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dazzle_tea
Amateur
daian75 wrote on 11.04.2024 at 10:33: I think I was earlier a lot of payouts that could be problem.
If so think yesterday at first letter where it says I can make payout of 1638 euro, this is already my money then. if I play from this this is no bonus or?

unfortunately it is. the conditions apply until the moment you cash out. no matter what kind of bonus.
in your case (cashback) 1 x wager and x 5 max cashout. as TouchTheSky has already explained.


it's misleading and they could solve it differently, just like they could block the banned slots, but unfortunately they don't and are "in the right" according to the terms and conditions.

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daian75
Visitor
Hello, win paid

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hustlehoff
Expert
Hello, please tell us in more detail what exactly happened and how much has now been paid out.

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roccoammo11
Expert
i didn't even know that people who speak like that - write exactly like that
Congratulations on the win & thanks to Julian if he contributed to it as so often!!!

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zocker0815
Top Member

hustlehoff wrote on 13.04.2024 at 11:30 am: Hello, please tell me exactly what happened and how much has now been paid out.

she doesn't understand you!!!! if then you have to ask properly, I'll show you




daian75 wrote on 13.04.2024 at 08:56: Hello, win paid

Hello, what are things doing?

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dazzle_tea
Amateur

zocker0815 wrote on 13.04.2024 at 18:06:

Hello, what do things do?

how many languages do you actually speak?

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daian75
Visitor
6500 euro paid

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daian75
Visitor
But today already lose 4000 euros hahahaha, but no matter, is important that paid this casino.

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Hot Topics24th May. 2024 at 11:33 am CEST

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