Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

VoodooDreams: HELP Voodoo does not verify(joint account)

Topic created on 06th Apr. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,977
Memo55
Visitor

HELP Voodoo does not verify(joint account)

6th Apr. 2021, at 04:01 pm CEST#1
3 Likes

Liked this post: b****r, J****9, W****o
Hello together,

Voodoo does not verify as I have an account together with my wife
"
Hello ...

Thank you for your email and the documents provided.

After a thorough investigation of your account and withdrawal, we find that you have used a joint bank account to Deposit to your player account.

Please note that your account is strictly personal and you may only use payment methods that legally belong to you.

If you have received authorization from the account holder, this will not invalidate our Terms and Conditions.

Due to the fact that the winnings were generated from a joint bank account, we have no choice but to consider the gameplay and the winnings as invalid. The wins have been removed from your account and will not be paid out. The deposit of ... made with the joint bank card has been refunded to the account and will be available again within 5 banking days.

In our Terms and Conditions, which you accepted during registration, you can read the following:

"4.7 You acknowledge that you may only use debit or credit cards and other financial instruments that are valid and rightfully belong to you. The use of financial instruments whose ownership is shared with others will not be tolerated and will result in forfeiture of any wins."

https://www.voodoodreams.com/de/terms-and-conditions

If you receive text messages indicating a change of administrator, please note that they are intended for the transfer of funds from your player account.

Thank you for your understanding. "

I have received this letter. But the account is legal and also belongs to me.

PLEASE HELP

No other casino has had a problem with this.

This post has been translated automatically

evopower140
Expert

HELP Voodoo does not verify(joint account)

6th Apr. 2021, at 09:28 pm CEST#2
0 Likes

Nobody has liked this post so far
So that's really a cheek!!! They get no cent from me that's unbelievable!!!

I think there would have to react to the admins of GJ and insert this in the casinos here so that other players who trust GJ do not fall for such a casino purely how many married couples share a bank account

This post has been translated automatically

Anonym

HELP Voodoo does not verify(joint account)

6th Apr. 2021, at 09:36 pm CEST#3
0 Likes

Nobody has liked this post so far
evopower140 wrote on 06.04.2021 at 21:28: So that's times really a cheek!!! They do not get a cent from me that's unbelievable!!!

I think there would have to react the admins of GJ and this at the casinos here insert so that other players who trust in GJ do not fall into such a casino how many married couples share a bank account

Just not, because you can read this in advance and if you know that you share an account, then you do not need to play there.

In such cases I always recommend telling the support that you are a millionaire and just wanted to make a Deposit, but unfortunately you share the account with your significant other and so of course you deposit somewhere else.

All joking aside. This rule is clearly for Player protection and the protection of the partner, so that no money is gambled away that is intended for other purposes

This post has been translated automatically

gamble1
Legend

HELP Voodoo does not verify(joint account)

6th Apr. 2021, at 09:39 pm CEST#4
0 Likes

Nobody has liked this post so far
Yes is stupid but in the T&C's it literally says "Be shared with other people"

Means it does not matter in this case whether you are also allowed to use the account because it is already against the AGB`s to share the account at all

The whole thing you could bypass if you from this account to an E-wallet on the own name runs and then in the casino

Is really frustrating but unfortunately it is so in the conditions you have agreed

This post has been translated automatically

Memo55
Visitor

HELP Voodoo does not verify(joint account)

6th Apr. 2021, at 09:44 pm CEST#5
0 Likes

Nobody has liked this post so far
TheJoker wrote on 06.04.2021 at 21:36
Exactly not, because you can read that in advance and if you know that you share an account, then you don't need to play there.

In such cases I always recommend telling the support that you are a millionaire and just wanted to make a Deposit, but unfortunately you share the account with your significant other and so of course you deposit somewhere else.

All joking aside. This rule is clearly for Player protection and the protection of the partner, so that no money is gambled away that is intended for other purposes.

Exactly not. This is an account which spouses "share", so to speak. And with it also the money. Both owners have all rights to this account as if it were their own. This is regulated in the Agb s of the bank there has the casino not to interfere.

If it goes according to your logic I have lost several 1000 euros from this account, so I can claim that back from each individual casino or?

This post has been translated automatically

gamble1
Legend

HELP Voodoo does not verify(joint account)

6th Apr. 2021, at 10:00 pm CEST#6
0 Likes

Nobody has liked this post so far
Memo55 wrote on 06.04.2021 at 21:44
Exactly not. This is An account what spouses "share" so to speak. And therefore also the money. Both owners have all rights to this account as if it were their own. This is regulated in the Agb s of the bank there has the casino not to interfere.

If it goes according to your logic I have lost several 1000 euros from this account, so I can claim that back from each individual casino or?

But the casino has the house right and can decide under what conditions you can play with them and there it is just the condition no shared accounts

Can you then consider whether the conditions are ok for you and if not play somewhere else

Legally, you are even obliged to AGB's the customer before purchase or contract so that everyone can decide whether it is ok for you

This post has been translated automatically

Anonym

HELP Voodoo does not verify(joint account)

6th Apr. 2021, at 10:54 pm CEST#7
0 Likes

Nobody has liked this post so far
Memo55 wrote on 06.04.2021 at 21:44
Exactly not. This is An account what spouses "share" so to speak. And therefore also the money. Both owners have all rights to this account as if it were their own. This is regulated in the Agb s of the bank there has the casino not to interfere.

If it goes according to your logic I have lost several 1000 euros from this account, so I can claim that back from each individual casino or?

It is not my logic but I read from the terms and conditions: " will not be tolerated and will result in forfeiture of any win." = this sentence tells me that of course you would have to get the deposited money back. If wins are cancelled, there must be a basis and it is preceded by a deposit. This Deposit must be refunded.
Even though it is said that "exceptions prove the rule", rules are not meant to be broken.

This post has been translated automatically

Hot Topics18th May. 2024 at 03:34 pm CEST

Miscellaneous
0
World
0
Sports betting
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately